customer insights

The Chief Marketing Officer (CMO) Council, produced in partnership with Televerde, published a new report, "Rising Above The Fray: How Marketers Can Right The Revenue Ship." The new report details how the self-reliant buyer and a…
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Glassbox, the leading Digital Experience analytics provider for web and mobile applications, announced a partnership with Match-Maker Ventures (MMV), a global firm that specializes in matching leading corporations with best-in-class…
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Contentsquare, the only complete experience analytics platform is partnering with Dutch eyewear specialist Ace & Tate to help sustain the brand’s digital momentum, and optimize the omnichannel customer journey. “With eyewear,…
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As AI matures and adoption increases across all industries, especially the insurance industry, new capabilities are surfacing that will increase the value of AI systems to claims operations. This article examines how key technology…
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As technology continues to advance, so does a customer’s expectations. As most of them are accustomed to overflowing inboxes filled with offers from their favorite brands, they expect more from the emails they receive. So, how can you still…
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Company secures 11 honors, including being named a Grand Stevie Winner at annual event, underscoring Druva’s best-in-class customer experience Druva Inc., the leader in Cloud Data Protection and Management,  announced it has received 11…
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Enterprises can finally gain real-time, actionable intelligence across existing enterprise data silos, creating superior customer insights for competitive advantage Actian, the leader in hybrid cloud data analytics, officially launched a…
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Almost half of marketers and publishers are still searching for an identity graph solution Lotame, the leading global provider of data enrichment solutions to drive customer insights and turn personas into addressable advertising,…
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The largest provider of intercity bus transportation in North America uses Sprinklr’s CXM platform to gain valuable insights from social listening Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises,…
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Canvs, the leading customer insights platform for text analytics, announced an expanded partnership with Pilotly, the leading market research platform for creative content. The two companies are aligned in their mission to provide…
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Kount, the leader in identity trust and digital fraud protection, today announced a partnership with Snowflake, provider of Data Cloud, to offer actionable customer insights via Snowflake Data Marketplace. This new product, called Data on…
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Topbox signs on leading brands in record third quarter, underscoring importance of omnichannel CX analytics in meeting customer expectations Topbox, makers of enterprise customer experience analytics software, today announced continued…
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Power Digital announced its acquisition of DataQ, the premiere customer activation, and targeting technology tool. Fueled by proprietary algorithms and advanced extract, transform, and load (ETL) technology, DataQ helps clients maximize the…
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DataOceans LLC, a leading customer communications management (CCM) platform, announced that Scott Frey has joined its Advisory Board. Mr. Frey is the founder and CEO of PossibleNOW, a leading provider of customer insights, enterprise…
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Episerver, a leader in the Gartner Magic Quadrant for Digital Experience Platforms, announced that it has completed its acquisition of Optimizely, the leader in experimentation and optimization. With Optimizely, Episerver is an industry…
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Integrated solution will enable deep contextualization of structured and unstructured data from multiple sources Alida (formerly Vision Critical), creator of the world’s first CXM (customer experience management) and insights platform,…
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dunnhumby, the global leader in customer data science, announced the appointment of Andres Hernández to Head of Colombia. Hernández will focus on strengthening relationships between retailers and brands in Colombia and reports directly to…
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New study finds social’s value extends far beyond posting, suggesting organizations take a more strategic approach Hootsuite released its Social Transformation Report, an in-depth analysis of how a powerful social media presence can lead…
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 Maru Group (‘Maru’), the global technology-enabled market research and customer insights company, have announced the launch of Maru/HUB Conversational AI, an intelligent, device-agnostic feedback tool. Developed directly as part of …
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Just in time for small and midsize businesses that are adapting their strategies after a rough first-half of 2020, Tally Street announces a $750,000 Series Seed investment to expand its customer analytics and revenue operations offerings.…
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