Customer Interaction

Ever imagine being able to visit the bank branch virtually (without leaving home) or conveniently discussing investment plans with an advisor? Well, the day is not far when individuals will be able to transact, access banking…
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The solution passes customer engagement data and visual context from digital self-service channels seamlessly to live agents when customers transition from self-service to live interactions. TechSee, the market leader in Computer Vision…
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Weave ranked among the 100 Fastest-Growing Veteran-Owned & Operated Businesses under the leadership of Roy Banks, Weave’s CEO Weave , the all-in-one customer communication platform for small business, has been named to the second…
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Optimove's 2nd annual Heptagon Awards for CRM Marketing Excellence reward the best campaigns, teams, and individuals who achieved exceptional results in the past year Optimove, the leading CRM Marketing Platform, announced the winners of…
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ChurnZero is the highest-rated Customer Success platform in the HubSpot App Marketplace ChurnZero, a leading Customer Success platform, has been recognized as one of the top 30 rated apps on the HubSpot App Marketplace, a curated list of…
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3CLogic, the leading voice-enabling and cloud contact center platform solution for ServiceNow, announced the selection of its platform by Nissan, one of the world’s largest car manufacturers. The platform will support Nissan’s Global People…
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Supports Spontaneous Inquiries and Provides Resolving Responses Quark.ai, the market leader in Autonomous Customer Support, today announced the introduction of its Autonomous Customer Support Chatbot, "Cory," developed specifically to…
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Cense AI announces the General Availability of Conversational AI Virtual assistant for eCommerce business owners. Cense AI provides SMBs with solutions to drive revenue to enhance buying journey, improve customer service, automate…
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Former Amazon Alexa product lead brings new, real-time insights to customer service communications Today, Level AI publicly launched to modernize customer service. The company, founded by former Amazon Alexa product leader Ashish…
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ResultsCX, a premier customer experience partner to Fortune-100 and 500 companies worldwide, announced it has expanded its digital and social media experience management operations to provide comprehensive customer care on behalf of its…
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Sabio Group, Europe’s leading technology and digital CX service provider, has acquired Fonetic, a leading Spanish provider of cloud-enabled AI voicebots, chatbots and customer behaviour analytics solutions. The announcement strengthens…
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RudderStack, which provides the first open source alternative to traditional Customer Data Platforms, announced today it has raised a $5M seed round led by S28 Capital with additional participation from Salil Deshpande (Uncorrelated…
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As consumers, our expectations for brands grow by the month, the day, the hour. Every time we’re wowed by interaction, the bar we have for experience ticks up a notch, whether we notice it or not. With mega-brands like Amazon, Apple, and…
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CallMiner Analytics Rapid Evaluation (C.A.R.E) assessment analyzes contact center data to uncover shareable insight on how COVID-19 is impacting business operations CallMiner, the leading provider of artificial intelligence (AI)-fueled…
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New customers, funding and top customer satisfaction set the stage for another decade of growth, innovation and market leadership CallMiner, the leading provider of artificial intelligence (AI)-fueled speech and customer interaction…
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Sapiens partners with Lightico to streamline the "last mile" of the insurance customer journey Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, announced it has expanded its…
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The company streamlines customer transactions will use the new investment to accelerate global adoption of its next generation platform for digital customer interactions Lightico, the pioneer of the next generation platform for digital…
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Like a New York City subway train at rush hour, new technologies advance in fits and stops. A breakthrough occurs, and then the next few years are spent perfecting it, until the next major upheaval. That’s the state of the current…
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Since the dawn of machinery and the first flickerings of computer technology, humanity has been obsessed with the idea of artificial intelligence - the concept that machines could one day interact, respond and think for themselves as if…
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