Customer Interaction

ResultsCX, a premier customer experience partner to Fortune-100 and 500 companies worldwide, announced it has expanded its digital and social media experience management operations to provide comprehensive customer care on behalf of its…
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Sabio Group, Europe’s leading technology and digital CX service provider, has acquired Fonetic, a leading Spanish provider of cloud-enabled AI voicebots, chatbots and customer behaviour analytics solutions. The announcement strengthens…
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RudderStack, which provides the first open source alternative to traditional Customer Data Platforms, announced today it has raised a $5M seed round led by S28 Capital with additional participation from Salil Deshpande (Uncorrelated…
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As consumers, our expectations for brands grow by the month, the day, the hour. Every time we’re wowed by interaction, the bar we have for experience ticks up a notch, whether we notice it or not. With mega-brands like Amazon, Apple, and…
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CallMiner Analytics Rapid Evaluation (C.A.R.E) assessment analyzes contact center data to uncover shareable insight on how COVID-19 is impacting business operations CallMiner, the leading provider of artificial intelligence (AI)-fueled…
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New customers, funding and top customer satisfaction set the stage for another decade of growth, innovation and market leadership CallMiner, the leading provider of artificial intelligence (AI)-fueled speech and customer interaction…
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Sapiens partners with Lightico to streamline the "last mile" of the insurance customer journey Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, announced it has expanded its…
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The company streamlines customer transactions will use the new investment to accelerate global adoption of its next generation platform for digital customer interactions Lightico, the pioneer of the next generation platform for digital…
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Like a New York City subway train at rush hour, new technologies advance in fits and stops. A breakthrough occurs, and then the next few years are spent perfecting it, until the next major upheaval. That’s the state of the current…
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Since the dawn of machinery and the first flickerings of computer technology, humanity has been obsessed with the idea of artificial intelligence - the concept that machines could one day interact, respond and think for themselves as if…
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In the foreseeable future, Marketing Automation would continue to remain a staple technology for every marketing team, irrespective of the size and nature of the business. Opinions could vary on how mature modern marketing automation tools…
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UJET, The Company Reimagining Customer Support, Adds Top-Tier VC's GV and Citi Ventures In Latest Funding Round UJET Inc, a real-time customer communications platform that makes it simple for any company to provide intuitive,…
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