customer journeys

New capabilities empower marketers to activate customer data and create deeper relationships with customers by deploying native, hyper-personalized SMS campaigns via Optimove's multichannel hub  Optimove, the first Customer-Led Marketing…
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Lederne - The Norwegian Trade Union for Managers and Executives signs with Agillic for more personalised and data-driven marketing communication. Lederne is a Norwegian organisation for managers, engineers and development of…
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According to a new survey of over 1,300 global director-level digital experience professionals responsible for their company’s digital experience strategy (maximizing revenue from digital channels and transforming the digital experience),…
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OneSignal, the world's leading customer engagement platform, announced it has been recognized by Deloitte as one of the most innovative and fastest-growing technology companies in North America. The company ranked 235th on the Deloitte…
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Genesys Cloud AI Experience simplifies how organizations deliver and improve bespoke end-to-end customer journeys with turnkey personalization, automation and prediction Genesys, a global cloud leader in experience orchestration,…
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Conversational AI can enable eCommerce and retailer/e-tailer units to drive better customer experiences during the holiday rush. This is why brand marketers belonging to these segments need to strengthen their conversational AI experience…
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Ushur, the world leader in AI-powered Customer Experience Automation™ (CXA), announced that its customer Unum, an international provider of workplace benefits and services, has been recognized by International Data Corporation (IDC) in…
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AIQ recognized in Best First-Party Data Strategy category ActionIQ, the leader in customer experience (CX) solutions, announced that it won the 2022 Digiday Media Award in the Best First-Party Data Strategy category. AIQ was selected for…
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The Report is a compilation of results from interviews with 102 industry leaders from various industries & service sectors. In a quest to offer a top-notch customer experience (CX), consumer brands have to redefine their customer…
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In-depth customer journey analytics enables businesses to visualize insights and action empathy for improved experience orchestration, resulting in greater customer loyalty Today at Xperience '22, Genesys®, a leader in cloud customer…
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Leading retailer's brand affinity blossoms thanks to cloud analytics, deeper customer insights 111th NRF Big Show and EXPO -- Thirty-one years ago, Ulta Beauty broke the mold on how to bring beauty products to consumers by offering all…
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Samuel Getty, CMO at Tilt 365 talks about his marketing journey in this catch-up with MarTech Series while diving into the impact of the Great Resignation in today’s B2B market and what it will take for tech leaders to circumvent its…
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Digital Solution Builder Transforms Data Collection & Exchanges to Improve ROI Daylight Automation, Inc., a low-code platform that allows enterprises to rapidly build and deploy personalized digital solutions, announces a $12.3 million…
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Companies that adapt to changing needs of customers will recover more rapidly and be better positioned to sustain growth than competitors ONR, a leader in transforming the customer experience (CX) for Fortune 500 companies today has…
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2021 State of Customer Journey Management and CX Measurement survey reveals that disconnects between marketing and CX teams negatively impact customer experience and business outcomes Pointillist®, an award-winning provider…
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With the impending changes to cookies, consumer privacy, and device IDs, it's no wonder that marketers are frustrated. From audience targeting to mapping accurate customer journeys, marketers need a reliable way to guide consumers along…
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Exemplifi today announced it has entered into a partnership with Umbraco, the friendly CMS. Exemplifi is a leader in building enterprise websites. The sites that Exemplifi builds for its clients operate within a complex marketing tech…
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The goal of any marketing plan is to generate qualified leads that convert to sales. Therefore, by definition, every marketer’s biggest customer is their salesperson. However, despite both departments working to generate revenue,…
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Between the challenges of marketing during an economic downturn and unique considerations for communicating during a global pandemic, businesses need to work harder than ever to earn trust from both customers and employees. Even more,…
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Insightly, the leader in customer relationship management (CRM) innovation, is unveiling new features of Insightly Marketing, its revolutionary approach to automating the marketing function and deploying dynamic customer journeys. Built on…
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