Browsing Tag

customer services

365 Retail Markets Announces Majority Investment from Providence Equity Partners

365 Retail Markets, a leading provider of self-service commerce technology to the foodservice industry, announced a majority investment from Providence Equity Partners ("Providence"), a premier private equity firm that specializes in the media, communications, education, software and services industries. Providence will partner with current investor McCarthy Capital and the Company's management team to seek to advance the unattended retail market industry, fuel product development and customer services, and continue to…

Clarivate Announces New Global Business Center in Asia

Delivering world-class customer services from shared services facility in Penang, Malaysia Clarivate Plc, a global leader in providing trusted information and insights to accelerate the pace of innovation, announced the establishment of a Global Business Center in Penang, Malaysia. It is one of three new Global Business Centers that Clarivate is building to provide world-class services to customers, with the other two based in Chandler, AZ, USA and London, U.K. Located at GBS@Mahsuri, Bayan Baru, a hub for global…

IDC Survey Finds AI Adoption Being Driven by Improved Customer Experience, Greater Employee Efficiency

A recent International Data Corporation (IDC) survey of more than 2,000 IT and line of business (LoB) decision makers confirms that adoption of artificial intelligence (AI) is growing worldwide. Over a quarter of all AI initiatives are already in production and more than one third are in advanced development stages. And organizations are reporting an increase in their AI spending this year. Delivering a better customer experience was identified as the leading driver for AI adoption by more than half the large companies…

Atento Announces Institutional Investors to Acquire Bain Capital’s Equity in the Company

Participation reflects confidence in Atento's Three Horizon Plan, a three-year strategic plan to establish a stronger, more profitable growth path to enhance stakeholder value Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM / BPO) in Latin America and one of the top five providers worldwide, today announced arrangements to facilitate HPS Investment Partners, LLC , GIC , and an investment fund affiliated with Farallon Capital Management, L.L.C.…

Atento Provides Update on COVID-19 Response

Agents working remotely increases to nearly 40% of global workforce Services launched for Latin-American governments to facilitate information management during pandemic Solid balance sheet supports ramp up of extensive safeguards and ability to deliver essential services Atento S.A., the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top five providers globally, today announced that, in response to the global spread of COVID-19, telework…

Lufax, BCG Report: Collaborative Smart Transformation to Help Break the Zero-Sum Game in Wealth Management

The rapid advancement of smart technologies, such as artificial intelligence (AI), big data analytics, cloud computing, and blockchain, compounded with the changing demographics in the existing and potential customer base of wealth management services, makes a compelling case for both wealth managers and regulators to embrace the increasingly available and progressively sophisticated financial technology (FinTech) solutions, according to a new report commissioned by Lufax and authored by Boston Consulting Group (BCG). The…

Citizens Willing to Share Personal Data with Government in Exchange for Enhanced Customer Services, Accenture Survey Finds

The majority of citizens are willing to share personal information with government agencies in exchange for better service, according to a global study issued today by Accenture. The study — based on a survey of more than 6,500 respondents across 11 countries in Europe, North America and Asia Pacific — found that just two-fifths (41%) of respondents were satisfied with the level of interaction received from government departments over the last year, and more than half (58%) said they are not aware of a way to share…

ezbob Hires Its First Chief Customer Officer (CCO) in Push to Deliver First Class Customer Service

URI Melzer Has Joined Ezbob as Chief Customer Officer (CCO) as the Company Dedicates Itself to Delivering First-Class Customer Service of the Highest Standard of Quality and Reliability. New CCO Brings Over 35 Years of Cross-Operational Experience to ezbob to Enhance the Standard of Service Provision to Global Tier 1 Banks ezbob, a leader in the ‘Lending as a service’ (LaaS) sector, has announced that Uri Melzer has joined as the company’s new Chief Customer Officer (CCO) to enhance the company’s customer centric strategy.…

Belgian Telecom Provider Speeds Delivery of Customer Services with Oracle

Proximus taps virtualized Oracle SBC Solution to boost deployment versatility, cut costs, and speed deployment Proximus, a leading international communications service provider, has chosen Oracle Communications virtualized Oracle Session Border Controller as a core network component to enable the delivery of its residential and enterprise communications cloud-based solutions for voice. As such, Proximus will be able to deploy its internet communications offerings faster, while decreasing operational expenses and increasing…