Banner Before Header
Browsing Tag

Customer Success platform

Westbrook Builds Highly Customer Centric Service Platform For Bank ABC’s New Digital, Mobile-only Bank ‘ila’ On Salesforce…

Westbrook develops highly customer centric CRM and service platform on Salesforce Service Cloud for Bank ABC's digital, mobile-only bank – 'ila' to roll out from Bahrain across multi territories in MENA Westbrook was engaged by Bank ABC to build out a highly customer centric platform on Salesforce Service Cloud to both act as the system of record and the customer lifecycle journey planner for ila, an innovative lifestyle banking offering launched in Bahrain with plans to expand across the MENA region. Westbrook integrated…

TechBytes with Adi Kuruganti, GM, Community Cloud and SVP, Products B2B Commerce at Salesforce

Could you tell us about your journey in technology and how you started at Salesforce? When I was in business school at the Kellogg School of Management, I discovered that I loved solving real-world problems and I wanted to apply my background in engineering to solving them. Since joining Salesforce 14 years ago, I’ve been taking new products to market across the entire Salesforce platform to help our customers grow their businesses. I worked on Sales Cloud and our launch of partner relationship management (PRM). Then, I…

TechBytes with Lidiane Jones, SVP Product at Salesforce Commerce Cloud

Could you tell us how you identified the various online and offline channels for the report? At the broadest level, we wanted to look at physical and digital stores. We realized we needed to look at e-commerce more granularly though, and settled on three types of properties: Online marketplaces, like Amazon Retailers’ e-commerce properties, like Walmart.com Brands, themselves, like adidas.com, which are taking a greater share of wallet as direct-to-consumer (D2C) business models gain in popularity When we…

Totango Operationalizes Customer Success for Growing Roster of Enterprise Customers

Autodesk, Tyler Technologies and Waystar Select Totango to Complete Digital Transformation Initiatives and Achieve Customer-centricity Across the Enterprise Totango, the leader in Customer Success for the enterprise, announced that Autodesk, Tyler Technologies and Waystar have selected Totango Spark, Totango’s flagship Customer Success platform, to complete their digital transformation to be more customer-centric. These companies join the ranks of enterprises including Dimension Data, Monster, Workfront, Schneider Electric…