Customer Support Platform

Solvvy, the next-gen chatbot platform, announced the successful completion of its Service Organization Control (SOC) 2 Type 1 examination with zero exceptions. This independent audit conducted by Linford & Company validates that Solvvy's corporate security practices and the security controls in the Solvvy platform meet the American Institute of Certified Public Accountants (AICPA) Trust Service Principles and Criteria for System and Organization Control. Using third-party service providers and data processors is an…

New Integrations and Functionality Enable Customer Support Teams to Optimize Data Flow, and Drive Greater Value from a Broader Range of Technologies and Systems UJET, Inc., the company that is reimagining customer support with multichannel solutions that fully leverage smartphone technology and intelligent automation, at Customer Contact Week (CCW) in Las Vegas announced the general availability launch of enhancements to the UJET Customer Support Platform. With these latest integrations and enhancements, UJET is expanding…

Enhancements Further Streamline Agent Performance while Ensuring an Optimum Customer Experience UJET, Inc., the company that is reimagining customer support with multi-channel solutions that fully leverage smartphone-era technology and intelligent automation, announced the general availability of new enhancements to the UJET Customer Support Platform. The enhanced platform includes industry-first innovations, such as: Wait Time Text Prompt, Inactive Chat Identification, Customizable Surveys and Reporting, Localized Agent…