CX

Priya Gill, Global Head of Marketing at SurveyMonkey shares best practices for modern marketers to optimize how they extract better feedback and customer value from online forms in this catch-up with MarTechSeries.com: ___________ Hi…
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New research uncovers a critical disconnect between how enterprises perceive customer experience and how customers actually live it. Sprinklr, the unified customer experience management (Unified-CXM) platform for modern…
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Nicholas Kontopoulos, Vice President of Marketing, Asia Pacific & Japan at Twilio comments on the trends impacting digital customer engagement strategies in this catch-up with MarTechSeries: __________ Hi Nicholas, take us through…
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AI-powered contact center leader introduces new enterprise-grade capabilities to build and govern at scale ASAPP, the leading provider of AI-powered contact center software, announced major advancements to its GenerativeAgent Platform,…
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New global recognition program celebrates IT leaders, frontline agents, and everyday heroes shaping standout CX moments 8x8, Inc. , the industry’s most integrated customer experience (CX) platform provider, is accepting…
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Leading BPO provider will focus on bringing private-sector innovation to the public sector, enhancing citizen experiences with cutting-edge technology and expertise ibex, a leading global provider of business process outsourcing (BPO) and…
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While brands are celebrating AI-driven efficiency gains in customer experience (CX), a significant gap exists between their internal benefits and the often underwhelming service that consumers are actually experiencing. According to…
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Customer experience (CX) has solidified its position as a key competitive differentiator for businesses across industries. The evolution of artificial intelligence is driving dramatic shifts in the way brands interact with their customers.…
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Jeremy Woodlee, General Manager of Infillion chats about the latest trends in adtech that are impacting overall advertising workflows in this catch-up with MarTechSeries:________Hi Jeremy, what's most exciting for you in your new role at…
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Marketing leaders are being challenged to rethink how they engage customers, optimize budgets, and build trust in a landscape shaped by rapid change, tightening privacy standards, and shifting customer expectations. Those who focus on…
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Rapid Campaign Setup, Intelligent Content Library, and AutomationSpeed Execution and Increase Lift for Triggered and Batch Campaigns Persado, a leading provider of AI-powered content optimization and personalization solutions for…
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New analysis and reporting features including multi-survey analysis, interactive dashboards, refreshed data visualizations, and modern UX unleash the power of data for analytics experts and novices alike SurveyMonkey, a global…
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Consumer data is more lucrative — and protected — than ever before. Several consumer protection laws govern how digital marketers interact with user data, from the EU’s General Data Protection Regulation (GDPR) to the California Consumer…
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With more than two decades of in-depth experience leading high-tech marketing and CX management strategies, Susan Ganeshan will oversee Emplifi’s marketing and growth initiatives Emplifi, a leading customer engagement platform…
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30-year Customer Experience and Customer Service Technology Veteran to Lead Market Intelligence and Evangelism for Five9 Five9,provider of the Intelligent CX Platform, today announced the appointment of Steve Blood as Vice President…
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New partnership infuses conversational context from voice channel into digital conversations LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, and Infinity, the award-winning call analytics platform, today…
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Tagado, the AI analytics provider of high-res CX data intelligence, has announced the launch of its new feedback trends monitor, that automatically allows CX, service and product teams to segment feedback into issues so evolving trends can…
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New offering delivers suite of pre-built solutions tailored to help organizations tackle critical, high-value industry challenges with data and AI Databricks, the Data and AI company, today launched the Data Intelligence Platform for…
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With cutting-edge AI solutions, a brand can amplify impact and boost agent productivity by up to 60% Locobuzz, India’s leading digital customer experience platform, announces its new AI-powered product innovations across its suite of…
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The combination of two leaders creates the market's only CX interaction centric cloud platform with full convergence and the most advanced conversational AI across all types of customer engagements NICE announced the closing of the…
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