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A Ready Reckoner to #ZendeskRelate 2020 [Infographic Inside]

Keep this Infographic handy as a ready reckoner to the #ZendeskRelate 2020. Zendesk's annual user conference #ZendeskRelate 2020, will kick-off on 3 March. The three-day event will showcase a totally new theme in the Customer Service industry. It's called “Agency Experience Management” for Agent Workspace collaboration. To feature your startup story and experience with Zendesk tools, please write to us at sghosh@martechseries-67ee47.ingress-bonde.easywp.com. To schedule a meeting at #ZendeskRelate, please fill…

CX Trends Study: UK Consumers Lead in Prioritising Corporate Social Responsibility

Consumers and Brands Aligned on Importance of Doing Good; Outpace US and Australia A new study from cloud-based experience leader, InMoment, uncovered five trends, including one that reveals UK consumers are outshining their global peers in making social responsibility a priority when choosing which brands to support. Unlike other areas in the study, UK companies were well aligned with consumers, also ranking this as a major area of focus. The 2019 UK CX Trends study found that 42 percent of consumers say that brands’…