CX

itel's customer support services and solutions save costs, improve efficiencies, and enhance customer experiences Frost & Sullivan recently assessed the nearshore (Americas) customer experience (CX) outsourcing services market, and…
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Leading CX Providers Collaborate to Provide Brands with the Blueprint for a Robust Digital Experience On January 11th, Boost.ai hosted a webinar together with Zendesk, Inc., a customer service software company with support and sales…
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Alliance enables Etisalat Digital customers to drive digital transformation with a secure path to the cloud, rapidly innovate via the CXone platform and deliver frictionless, end-to-end digital and agent-assisted experiences NICE (Nasdaq:…
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Faye's acquisition enhances its presence in the Sugar, Zendesk, and Salesforce ecosystems as Mastersolve clients and teams will be merged into Faye. Faye, a global leader in software strategy, deployment, integrations, and…
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Leading CX assurance provider’s platform combines with Genesys Customer Experience Platform to reduce time to value for Genesys Cloud CX customers Cyara, provider of the award-winning automated customer experience (CX)…
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Blend360, an industry-leading provider of data science and CX solutions, has announced plans to scale its Data Science and Customer Experience business by opening a new delivery center in Denver, CO. The company plans to hire 100+ people in…
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Bharat Rao, president, Startek promoted to Global CEO driving forward rapid-growth plans Ronald Gillette joins Startek as Strategic Advisor and Head of Business Transformation, optimizing CX delivery Startek®, a global customer experience…
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TELUS International (NYSE and TSX:TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, today announced the appointment of Dr. Lucy Rattrie…
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ScreenMeet today announced the launch of ScreenMeet Live on Talkdesk® AppConnect™, enabling businesses to seamlessly combine ScreenMeet Live video and screen sharing with their existing Talkdesk CX Cloud solution. Talkdesk AppConnect is…
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Leading digital CX solutions provider achieved multiple business milestones tied to the September launch of its industry-leading No-Code Digital CX Platform  FICX, innovator in CX Automation, today announced a list of company…
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Freshworks customers gain the ability to leverage GoodData’s leading analytical offerings directly in the Freshdesk modern customer experience solution.  GoodData, the leader in data and analytics infrastructure, today announced its new…
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Avantive Solutions, a global technology and business process outsourcer (BPO) specializing in innovative customer experience (CX), strategic sales, and digital marketing solutions, today announced a partnership with Hitachi Solutions…
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Concentrix Corporation (Nasdaq: CNXC), a leading global provider of customer experience (CX) services and technologies, today announced that it has closed its recently announced acquisition of PK, and the integration process is underway.…
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ENACOMM collaborating with the nation’s premier credit union service organization to equip members with secure, user-friendly CX tools ENACOMM, a FinTech enablement company equipping financial services companies with affordable solutions…
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Embedded in Five9 Agent Desktop Plus, eGain Knowledge Hub for Five9 delivers proactive knowledge and AI conversational guidance to empower contact center agents eGain Corporation, a leading cloud platform provider for customer engagement…
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Customer experience (CX) factors such as speed, convenience, helpful employees, and friendly service top the consumer’s list of must-haves (1), and nine out of ten customers now say they prefer communicating with businesses via text.(2) As…
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Will Help North American Customer-Centric Businesses Rapidly Adopt Digital Tech Gnani.ai, a global frontrunner in Voice-AI-led omnichannel customer service automation space, today announced a strategic partnership with transcosmos, Inc.…
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Selection based on Alchemer’s completeness of vision and ability to execute Alchemer — a global leader in customer experience (CX) and voice-of-the-customer (VoC) technology, including its widely used enterprise feedback platform —…
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TTEC Holdings, Inc., one of the largest global customer experience (CX) technology and services innovators for end-to-end CX solutions, announced the Jump Start Calculator, a free tool that provides an accelerated path to digital…
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New Global Study Reveals How Current Events Influence the B2B Buying Process Merkle B2B, part of Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has released a new global study that reveals…
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