Browsing Tag

digital landscape

Genesys Launches the Future of Digital Customer Engagement

New Genesys Digital business unit led by Barry O'Sullivan builds on the company's leadership in customer experience and AI Genesys, a global leader in cloud customer experience and contact center solutions, announced the launch of Genesys Digital, a new business unit to help companies address the latest technology trends and consumers' ever-changing needs in the digital landscape. Consumers' lives are increasingly digital, blurring the lines between marketing, sales and service for brands. Businesses are recognizing the…

Blue Acorn iCi Recognized as the 2020 Adobe Emerging Solution Partner of the Year

Blue Acorn iCi, a leading digital customer experience (cx) company, was recognized as the 2020 Adobe Emerging Solution Partner of the Year in the Americas. The award honors the Adobe partner that has achieved impressive growth in business, including ASV and services. Recipients must also demonstrate a strong commitment to driving customer success and exhibit continued improvement through completing certifications and specializations. "As a leader in digital customer experience, digital commerce & analytics for over…

MarTech Interview with Seth Siegel, North American Leader Artificial Intelligence Consulting at Infosys

"AI is not a destination, it is a once in a generation transformation that will take time." Hi Seth, you are a pioneer in the AI and Emerging tech realm. How did you start with Infosys? I joined Infosys in June of 2019. The reason I came here is that we have the unique intersection of being able to build an executable strategy. Many services firms love to do strategy work and then fail at execution. Some are great at execution but make everything about price. What drew me to Infosys is that we make it about realized…