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digital service

Survey: 4 of 5 Technology Professionals Say Customer-Impacting Issues Impede Ability to Innovate

xMatters ‘State of Automation in Incident Management’ Report Finds Current Incident Management Processes and Tools Increasingly Insufficient for Driving Innovation and Maintaining Uptime Findings from the xMatters State of Automation in Incident Management research released show that enterprise digital transformation budgets continue to increase despite a recession, developers find it challenging to innovate and standard incident management tools and processes hinder digital service resilience. Digital service resilience…

Chatbots Rank Dead Last in Customer Satisfaction as Digital Service Demand Grows Amid COVID-19

eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer satisfaction during the initial outbreak of COVID-19. Conducted by Dimensional Research on behalf of eGain and fielded in June 2020, the survey was administered to thousands of consumers, who had used a digital channel for customer service across six industries in April and May 2020. Here are key findings: Marketing Technology News: Bright Pattern Contact Center Chosen by…

Watch Your Supercar Creation on Your Mobile App, Courtesy Porsche

New service from Porsche Digital allows customers to track their dream car from production to delivery Most people are familiar with tracking a package in the mail, but few deliveries are as highly anticipated as a Porsche in the driveway. A new digital service, "Porsche Track Your Dream" allows customers who order a 911 sports car to follow its journey from production in Germany and across the Atlantic to the final destination at the dealership for delivery. "Buying a Porsche is a special moment, and one that should…

83% of Your Data Is Held by Companies You Probably Don’t Know – Average Person’s Data Held by 350 Brands

The top five companies we trust with our data are Microsoft, YouTube, Netflix, PayPal, and Spotify 83% of an average person’s data is held by companies they have only interacted with once, according to research from Mine, the first company to give people back ownership of their personal data online. 32% of data in people’s “digital footprint” didn’t even require users to open an account to store their information. The startup, which launched in Europe in January 2020, has discovered that most people’s data is held by 350 …