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Digital Transformation

C3.ai Selects Microsoft Dynamics 365 and Teams to Power the Next Phase of Growth

C3.ai, a leading innovator in enterprise AI software for accelerating digital transformation, announced plans to collaborate with Microsoft Corp. to enhance C3.ai’s global customer experience and elevate sales performance using intelligent cloud technology. As demand for enterprise-grade, AI applications continues to grow, so does the need for modern CRM tools to help businesses identify new leads, manage existing relationships, and deliver customized experiences with real-time insights. As a result, C3.ai adopted and…

Sitel Group and Rulai Recognized for Excellence in Strategic Partnerships by IAOP for Collaboration With Michelin

Sitel Group and Rulai are recognized for their work scaling Michelin's Consumer Care chat function using an advanced artificial intelligence (AI) solution Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, and Rulai, a state of the art conversational computing platform, today announced the two companies have been recognized by IAOP®, the International Association of Global Outsourcing Professionals, for Excellence in Strategic…

IDC Launches Future of Trust Practice to Provide Context into the Digital Economy

Over the past five years, International Data Corporation (IDC) has been documenting the rise of the digital economy and the digital transformation that organizations must undergo to compete and survive in this economy. To that end, IDC announced the launch of nine new research practices in 2020 that bridge its traditional technology market view with a business outcomes view. The objective of the practices will be to provide context to what is happening in the digital economy – explaining the desired business outcomes, such…

Alluvion Communications Signs on with Connected2Fiber to Gain Insight Into and Engage Thousands of Serviceable Locations

Connected2Fiber, the location engagement platform for network buyers and sellers, announced today that Alluvion Communications, a premier provider of bespoke voice, data, and fiber solutions, has signed on to Connected2Fiber's Connected World platform to unlock a variety of capabilities aimed at driving revenue growth. The platform will specifically help Alluvion identify thousands of additional serviceable commercial locations, primarily in Arizona, and drive intelligence and automation into the prioritization and pursuit…

3radical Announces Appointment of Michael D. Fisher Ed.D. to Executive Board

Fisher to lead 3radical 'Earned Data' drive in North America 3radical, developer of the Voco audience engagement platform, today announced the appointment of Michael D. Fisher, Ed.D. to its Executive Board of Directors. In addition to these responsibilities, Fisher will be spearheading 3radical's expansion into North America, based on the company's unique ability to help brands collect fully-permissioned 'earned data' from customers. Fisher will once again join forces with 3radical CEO, David Eldridge. The two worked…

TechBytes with Charlie Dordevich, VP of Sales Operations at Nintex

Hi Charlie, tell us about your role/team you handle at Nintex. What inspired you to join the company? I’m the Vice President of Sales Operations at Nintex. My team is responsible for all global renewals, managing and reporting our sales data, forecasting, and more. I was inspired to join Nintex because I wanted to work for a company that was on the cutting edge of business process automation. Operating as efficiently and quickly as possible is critical to success in Sales Ops – it can literally make the difference…

UST Global and VSBLTY Announce Strategic Partnership to Revolutionize the Retail Sector

Collaboration to bring advanced digital display software solutions to retail clients VSBLTY Groupe Technologies Corp., a leading retail software technology company, announced that it has signed a global, multi-product strategic teaming agreement with UST Global, a leading digital transformation solutions company. The two technology companies are teaming up to assimilate their solutions and services for the fast-changing retail industry. In announcing the strategic partnership with UST Global, VSBLTY Co-founder and CEO,…

Facebook to Invest ₹ 43,574 Crore in Jio Platforms for a 9.99% Stake Largest FDI for Minority Investment in India Partnership to Create…

Reliance Industries Limited (“Reliance Industries”), Jio Platforms Limited (“Jio Platforms”) and Facebook, Inc. (“Facebook”) today announced the signing of binding agreements for an investment of ₹ 43,574 crore by Facebook into Jio Platforms. This investment by Facebook values Jio Platforms at ₹ 4.62 lakh crore pre-money enterprise value ($65.95 billion, assuming a conversion rate of ₹ 70 to a US Dollar). Facebook’s investment will ranslate into a 9.99% equity stake in Jio Platforms on a fully diluted basis. Jio…

Atos Acquires Data Science Firm Miner & Kasch

Atos, a global leader in digital transformation, announced its acquisition of Miner & Kasch, an artificial intelligence (AI) and data science consulting firm headquartered in Elkridge, Maryland that specializes in building intelligent end-to-end, data-driven solutions. With this acquisition, Atos will enhance its big data and AI consulting practice of zData experts to accelerate its Data Science-as-a-Service offering and to deploy edge and next generation data science platforms for industry solutions at a global scale.…

IDC Publishes Future of Customers and Consumers Framework to Guide Enterprises Toward EmpathyAtScale

In today's technology-driven world, customers and consumers have made the experience they receive from a brand a crucial aspect of any engagement or customer journey. Brands will be competing for customers and loyalty based increasingly upon the experience the customer receives, not just the product they buy. To guide organizations through this transition, International Data Corporation (IDC) has published the Future of Customers and Consumers (FOCC) framework. Marketing Technology News: Questionmark Releases Discounted…

Nintex Earns a 2020 Top Rated Award from TrustRadius

Customers highly rate the Nintex Process Platform for speed and ease and helping organizations rapidly automate work with workflows, digital forms, RPA bots, and e-Signature Nintex, the global standard for process management and automation, announced that TrustRadius has recognized the Nintex Process Platform with a 2020 Top Rated Award. Nintex received a score of 8.2 based on 211 reviews and ratings from customers, who have shared how they are leveraging the platform to accelerate digital transformation by quickly and…

TWT Selects Ribbon to Support its Customers’ Digital Transformation

Small footprint C20 Call Session Controller solution for business services and legacy device interworking lowers total cost of ownership and enables focus on revenue generation Ribbon Communications Inc., a global provider of real time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors, announced that TWT, a leading Italian provider of Information and Communications Technologies (ICT)  services, has selected Ribbon's C20 Call Session Controller to enable…

UiPath Announces ServiceNow Integration to Extend the Value of Automation Across the Enterprise

UiPath fuses industry-leading, end-to-end hyperautomation platform with the ServiceNow Now Platform and products to help enterprises become digital businesses faster UiPath, the leading enterprise Robotic Process Automation (RPA) software company, today announced an integration with ServiceNow to extend the value of automation across the enterprise. Leveraging the companies’ deep and dynamic integration to easily and securely automate complete and complex workflows in and around ServiceNow, UiPath and ServiceNow enable…

Box, ComplianceQuest and USDM Life Sciences Partner to Launch Unify Compliance Cloud

An innovative quality and regulatory documentation suite designed for life sciences businesses to enable visibility of total quality and regulatory documentation management and compliance across the value chain USDM Life Sciences, a premier consulting firm driving digital transformation and innovation in technology and compliance, announces a new managed service to improve quality management for regulated companies, Unify Compliance Cloud. Powered by a best-in-class trio of alliances – Box, ComplianceQuest, and USDM Life…

BORN Group Receives SAP APJ Partner Excellence Award 2020 for SAP CUSTOMER EXPERIENCE

Award Presented at SAP Field Kick-Off Meeting 2020 BORN Group announced another award win: an SAP® APJ Award for Partner Excellence 2020, for SAP Customer Experience. Awards were presented by SAP  to the top-performing SAP partners in the APJ region that have made outstanding contributions to driving digital transformation for SAP customers. Recipients of this year’s awards have been – in partnership with SAP – helping customers adopt innovation easily, gain results rapidly, grow sustainably, and run more simply with SAP…

Aflac and Siemens AG to Keynote at PegaWorld iNspire 2020

Leading executives to share how digital transformation technologies can help provide better customer experiences in a time of rapid change and uncertainty Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced keynote speakers for PegaWorld iNspire, Pega's annual conference to be held virtually on June 2 from 9:00 a.m. – 11:30 a.m. ET. Top executives and thought leaders from Aflac, Siemens AG, and Pega will lead keynote sessions reflecting the focus of this…

NWN Awarded Top 20 Tech-Enabled Service Provider by Cloudtango

List Honors Leading MSPs Delivering Impactful Tech-Enabled Services and Integrated Cloud-based Solutions NWN Corporation, a leading technology-enabled service provider focused on transforming the customer experience, today announced that it has been ranked as a top service provider (#11 MSP) in the United States and Globally by Cloudtango. Cloudtango's annual list recognizes top performing MSPs who are leading the sector by offering premium IT and cloud services that will help their customers drive innovation. The…

Digital Transformation on WeChat for the Financial Services Industry: Whitepaper and Webinar

Enterprise WeChat management platform Chatly has just published a whitepaper titled "WeChat for Financial Services: Digital Transformation Catered to the Chinese Consumer". In the 42-page report, Chatly outlines how financial services firms are reimagining the customer experience using a WeChat-centric model in order to meet the needs of digitally-savvy Chinese consumers. Marketing Technology News: PagerDuty Data Reveals IT Teams Resolving Incidents Up To 63% Faster Than Before COVID-19 Pandemic Learn how firms are…

MATRIXX Announces Digital Transformation Assessment with Amazon Web Services to Help Communications Service Providers Monetize 5G

Assessment includes workshops to identify operator’s 5G transformation and enablement challenges, opportunities and cultural considerations MATRIXX Software, a member of the Amazon Web Services (AWS) Partner Network (APN), announced it is working with AWS to offer a Digital Transformation Assessment. The assessment includes a jumpstart workshop designed to help Communications Service Providers (CSPs) accelerate their digital journey, including the monetization of 5G services and improved customer experience. Marketing…

iperceptions Launches Customer Feedback Program to Help Businesses Understand and Adapt to the New Normal

Customer Experience Management solution introduces 6-month program offering free access to curated customer feedback solutions to support companies through COVID-19 crisis iperceptions, a global leader in Customer Experience Management (CEM) solutions, today announced the launch of iperceptions adapt, a free, 6-month customer feedback program that provides businesses access to curated solutions to help them listen to their customers and website visitors, and navigate the business impacts from COVID-19. The iperceptions…