Browsing Tag

employee experience

Confirmit Shares Resource Hub to Support the Insight Industry

Resource Hub enables insight professionals to play their part in building stronger future for their organisations Confirmit has announced a series of initiatives designed to support the Market Research, Customer Experience (CX), and Employee Experience (EX) industries over the coming months as result of the COVID-19 pandemic. The COVID-19 Resource Hub delivers a programme of solutions and resources that will help insight professionals interact with each other, learn from Confirmit’s experienced consulting team, and take…

SurveySparrow Ranked #1 in G2’s Fastest Growing Products 2020

SurveySparrow, an end-to-end conversational experience management platform, has ranked #1 in G2's Fastest Growing Products 2020. SurveySparrow has also been named a leader by G2 in the best survey software category in the Spring Report 2020, the Survey Momentum Grid of Summer 2019, and in the best survey software category for Winter 2020 in G2 Crowd Grid. SurveySparrow is the world's first online survey software to offer both a conversational as well as a form-like output, increasing survey completion rates by a whopping…

Sojourn Solutions Announces Strategic Partnership With Rainmaker Associates to Drive Data-Enabled Customer Centricity

Sojourn Solutions, a world-class marketing operations consultancy specializing in marketing automation solutions, is partnering with Rainmaker, which delivers transformative Salesforce-based solutions, to help its clients drive improved customer and employee experiences that deliver measurable business results Sojourn Solutions, a world-class marketing operations consultancy specializing in marketing automation solutions, is partnering with Rainmaker, which delivers transformative Salesforce-based solutions, to help its…

Qualtrics Partner Network Doubles to Over 200 Global Companies to Empower Organizations with Experience Management Solutions that Deliver…

Bain & Company, Deloitte Digital, EY, and Reputation.com win this year's Qualtrics Partner of the Year Awards, in celebration of their work to helping companies around the world navigate and respond to key business challenges Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced that the Qualtrics Partner Network (QPN) has expanded to over 200 global member companies within its second year.  QPN partners are now integral to driving breakthrough business…

MaritzCX, An InMoment Company, Named an Employee Experience Management Platform Leader by Independent Research Firm

Recognized for Advanced Data Transformation capabilities and Ease of Use by customers MaritzCX, now an InMoment company, is pleased to announce its solution for Employee Experience (EX) Management was named a “Leader” in The Forrester New Wave: Employee EX Management Platforms For Large Enterprises, Q1 2020 Report. Forrester analysts recognized the company’s EX solution as being a mature EX offering with strong trend analysis capabilities and the ability to make useful recommendations. The report stated, “The solution…

Qualtrics Receives Top Scores in Current Offering Category in Employee Experience Management Platforms Report by Independent Research Firm

Qualtrics EmployeeXM named a Leader in Forrester report and receives a Differentiated rating across seven criteria Qualtrics, the creator of the experience management category, announced that it has been named a leader in Forrester's report – The Forrester New Wave: EX Management Platforms for Large Enterprises, Q1 2020. Qualtrics is the only Leader who received a Differentiated rating in seven of ten criteria. Marketing Technology News: Over 50,000 Visitors Turn to Virtual Exhibition Platform "Forrester's…

Confirmit Named A Leader in Employee Experience by Independent Research Firm

Confirmit achieves a differentiated rating in the market approach, customisation, and recommendations and workflow criteria Confirmit, the leading global solutions provider for Employee Experience (EX), Customer Experience (CX), and Market Research was named a Leader by independent research firm Forrester in a new report: The Forrester New Wave: EX Management Platforms For Large Enterprises, Q1 2020. Marketing Technology News: Reputation.com Welcomes Rebecca Biestman as Chief Marketing Officer The Forrester New Wave EX…

Confirmit Genius Named 2020 CUSTOMER Magazine Product of the Year Award Winner

Innovative text analytics solution from Confirmit is uncovering a treasure trove of customer, employee, and market insights Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience (EX), and Market Research (MR) announced that its text analytics platform Confirmit Genius has been recognized in CUSTOMER Magazine's 22nd Annual Award. Recognized as an industry leading customer experience solution, Confirmit Genius has been announced by TMC as a 2020 CUSTOMER Product of the Year Award…

InMoment Confirms Completion of MaritzCX Transaction

Combined Company Offers Highly Adaptable Experience Programs Focused on Delivering Tangible Business Results InMoment, a recognized market leader and proven innovator in the global customer experience (CX) sector, today confirmed the completion of the MaritzCX transaction. The newly combined company offers an unprecedented combination of state-of-the-art technology and distinctive professional services, alongside a unique ‘agile-first’ approach that offers extraordinary capabilities to drive results for the world’s…

Genesys Acquires nGUVU to Bolster Employee Experience Capabilities and Empower Tomorrow’s Workforce with Gamification and Machine…

New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any organization Genesys, the global leader in cloud customer experience and contact center solutions, has acquired its long-standing partner, nGUVU, to add gamification to its comprehensive workforce engagement management (WEM) suite. Based in Montreal, Canada, nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to improve…

Conga Enriches the Customer, Sales and Employee Experience through Automation

Digital Document Transformation Suite offers new features that enable professionals to transform and automate to conquer the day, the week and the quarter Conga, the leader in end-to-end Digital Document Transformation (DDX), unveiled its future vision for the next-generation of Digital Transformation at its annual conference, Conga Connect 2020. The company also introduced enhancements across its Digital Document Transformation Suite that enable organizations to accelerate sales cycles and enhance the customer…

Akumina and BlueModus Partner to Eliminate Content Redundancy and Improve End User Experience

Akumina, the employee experience platform (EXP) powering personalized digital employee experiences, today announced a partnership with full-service technology agency, BlueModus. Together, Akumina and BlueModus provide customers with a platform-agnostic and content-centric approach to content management that is engaging and compelling to end users. BlueModus customers that want to align content management strategy with internal business processes can use the Akumina EXP to build a customizable front end experience that…

Independent Research Firm Recognizes SMG as a Strong Performer in Customer Feedback Management Platforms Evaluation

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has been named a Strong Performer by independent research firm Forrester in a new report: The Forrester Wave Customer Feedback Management Platforms, Q1 2020. SMG is recognized as “…a strong buy for firms that are looking for actionable insights and strong support...” and the industry leader for managed and professional services. Marketing Technology News: Superson Collaborates with Google to Help…

Employee Experience Software – Top Key Industry Players

Employee experience software enables enterprises to gather continuous data on their work culture and environment through staff surveys that provide feedback on the organization. This solution differs from performance management tools that firms use to track company, division, group, and individual goals. Employee satisfaction software has become popular because it has companies that need to retain their staff as attrition costs are enormous. Therefore, it has become imperative for organizations to boost employee retention…

Luxury Institute’s 2020 Luxury Trends From The Global Luxury Expert Network (GLEN)

To generate the trends likely to affect the luxury industry in 2020, Luxury Institute conducted a crowdsourcing project with its Global Luxury Expert Network at the end of 2019. The Global Luxury Expert Network (GLEN) is a growing network of hundreds of luxury goods and services experts who form the core of Luxury Institute’s research, training, and business solutions teams. The network is made up of the best minds in the industry who have a minimum of 12-years of operating experience and are current and/or former C-level, …

How Brands Can Successfully Marry Data Analytics with the Human Touch to Improve CX

Nearly half of U.S. employees say their company has embedded AI into their standard business processes, and more than half of employees fear that they’ll lose their jobs to advanced automation and robots. However, in the midst of the chatter around how AI may be taking jobs away, we’re neglecting a very important discussion: how can AI actually improve jobs? This is a particularly necessary conversation for brands and marketers looking to use technology to boost sales or reduce customer churn, but what areas are important…

Topia Launches Topia Go Mobile App for Better On-the-Move Employee Experience

New Mobile App Delivers Personalized Consumer-Grade Experiences for Global Employees Topia, the leading provider of Global Mobility Management (GMM) software, announced the release of the Topia Go mobile app. The new app delivers a consumer-grade experience that enables employees from Marketing, Sales and other high-speed teams to manage their relocations and assignments while on the move, whenever and wherever they are. At the time of this announcement, Sten Tamkivi, Topia's Chief Product Officer, said, "Our goal is to…

Forrester’s 2020 Martech Predictions: Employee Experience, CX Values, Dynamics and IT Agility

Today, Forrester has announced the 2020 predictions, identifying the key market dynamics that will impact companies' growth in the coming year. 2020 will be the year that moves leaders' attention to adaptability: the ability to understand and anticipate market dynamics — and rapidly exploit opportunities, both big and small. Factors including heightened values-based consumer activism; the lack of clarity around Brexit; automation, Artificial Intelligence (AI) and robotics moving deeper into the organization; and…

Taking a Holistic Approach to Workplace Experience Could Deliver up to $2 Billion in Revenue

Study of 1,300+ global senior decision-makers highlights major financial benefits of looking beyond just technology upgrades in the workplace and toward overall experiences for customers and employees at work Avanade, the leading digital innovator on the Microsoft ecosystem, published new research highlighting the achievable ROI through successfully implementing a holistic workplace experience (WX) strategy. On average, the 1,375 senior decision-makers who participated in the survey, estimated they could achieve a…

Qualtrics Ranked #1 Enterprise Leader for Customer Experience and Employee Experience in Industry-Leading Product Ranking

Rankings based on customer reviews and aggregated online data in G2 Grid Reports Qualtrics, the leader in experience management, announced that it was named the top enterprise leader in the most recent G2 Grid Report for Customer Experience and Employee Experience. Its Research Core product was rated in the top 3 in its category. Qualtrics is the only experience management company listed as a leader in multiple categories. G2 releases Grid and Index Reports that rank products based on reviews gathered from its community,…