Browsing Tag

Enterprise Service Management

IFS Acquires Axios Systems

- IFS further extends stronghold in service management with additional Enterprise Service Management capabilities - With Axios Systems' leading ITSM & ITOM solutions, companies can design, automate and simplify workflows along the value chain and deliver amazing Moments of Service IFS, announces it has signed a definitive agreement to purchase Axios Systems PLC, a global provider of cloud-based Enterprise Service Management (ESM) software. Recognized as a leader in IT Service Management (ITSM) and IT Operations…

Espressive Named a Leader by Independent Research Firm in Chatbots Evaluation

Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), announced it has been named a leader in The Forrester New Wave: Chatbots For IT Operations, Q4 2020, published by Forrester Research. Espressive received a differentiated rating––the highest score possible––in five criteria including architecture/integration, chatbot readiness, deployment and security, vision, and market approach. The Forrester New Wave identified and evaluated the nine most significant chatbot providers for IT…

Ivanti Enhances Employee Experience with Biometric Authentication, Self-Service Automation Bots and Automated Asset Discovery

New Biometric Authentication, Integrated Self-Service Chat, New Asset Discovery and Automation Bots, Deliver Better Employee Experiences and Outcomes, Resolving up to 80% of Issues Before Users Report Them Ivanti, the company that automates IT and Security Operations to discover, manage, secure and service from cloud to edge, announced enhanced capabilities for the Ivanti® Enterprise Service Management portfolio, which includes service management, asset management and automation solutions. The new releases give service…

Espressive Offers COVID-19 Rapid Assistance Program to Relieve Pressure From IT Help Desks While They Support New Work From Home Mandates

Intelligent Automation Enables Organizations to Automate, Track, and Respond to Employee Questions IT help desks are getting hit hard with work from home mandates resulting from COVID-19, with call volumes rising dramatically and service level agreement (SLA) breaches becoming the new norm. In response, Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), released a free 90-day Rapid Assistance Program to quickly help enterprise organizations automate, track, and respond to the…

Espressive Raises $30 Million Series B to Cement Leadership in AI for Enterprise Service Management as Demand for Intelligent Automation…

New Funding Round Led by Insight Partners to Fuel Product Innovation and Accelerate Company Growth Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), announced $30 million in Series B funding led by global venture capital and private equity firm Insight Partners with participation from Series A investors, General Catalyst, and Wing Venture Capital. Jeff Horing, co-Founder and Managing Director at Insight Partners will also be joining the Espressive Board of Directors. Espressive…

Astound Integrates with ServiceNow to Build AI-Driven Automation in Every App

Astound Provides AI-Based Decision Engine That Drives Enterprise Service Management Forward Astound, an enterprise software company applying machine learning and natural language processing to automate service and support, today announced its certified integration for the Now Platform®. The new Astound integration allows customers using ServiceNow® to interact conversationally with any app on the platform using natural language and automate the process of resolving routine service requests. Astound's decision engine …