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Everest Group

Whatfix Launches First Ever DAP Playbook by Everest Group

DAP Playbook Seeks to Empower Enterprises as COVID-19 Accelerates the Need for Digital Adoption Whatfix, the leader in Digital Adoption Solutions (DAS), announced the launch of the first ever Digital Adoption Platform (DAP) Playbook by Everest Group, a leading research and consulting firm. The COVID-19 pandemic has amplified the need for remote training and support as organizations look to accelerate their digital transformation journey to adapt to a new way of working. The DAP Playbook, commissioned by Whatfix, serves as a…

Everest Group Recognizes Whatfix as a Leader in Digital Adoption Platforms PEAK Matrix Report 2020

Whatfix announced that it has been recognized as a Leader by Everest Group, a leading research and consulting firm, in its inaugural Digital Adoption Platform PEAK Matrix Assessment. Referenced clients have highlighted the ease of use of the product, breadth of features, and ability to target and provide relevant content to users as key strengths of Whatfix. Whatfix's level of customer support and ability to continuously innovate the product are also mentioned by the referenced clients as some of its strengths. Everest…

TELUS International Named a ‘Leader’ and ‘Star Performer’ in the Everest Group PEAK Matrix

TELUS International, a leading provider of customer experience (CX) and digital IT solutions for global and disruptive brands, has been named a ‘Leader’ and ‘Star Performer’ by leading global research and advisory firm Everest Group in its 2020 Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix® Assessment. This is the second consecutive year the company has achieved both statuses. Marketing Technology News: Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales…

Salesforce Services Market Booms at 28% Growth as 70% of Enterprises Struggle with Salesforce Integration

North America, largest Salesforce services market, posts 18% CAGR; markets outside North America grow faster with 35% CAGR Although Salesforce dominates the US$57 billion global customer relationship management (CRM) software market with a 22% share, Everest Group reports that 70% of enterprises struggle with integrating Salesforce with other applications and platforms within and outside the Salesforce ecosystem. Accordingly, Everest Group predicts that Salesforce service providers who focus on building solutions to…

Kofax Rated Number One for Market Impact in Everest Group’s IDP Products PEAK Matrix Assessment 2020

Only Vendor with Top Scores across Portfolio Mix, Product Capability, and Monitoring and Improvement Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business processes, today announces it has been named the No. 1 vendor for Market Impact in Everest Group’s Intelligent Document Processing (IDP) Products PEAK Matrix® Assessment 2020, as well as the only vendor to receive top scores across the Portfolio Mix, Product Capability, and Monitoring and Improvement categories. This is…

RPA Leaders Kryon and Everest Group Meet Online to Discuss Automation in the New Normal

"Conversations with Kryon" series episode explores the crucial role of automation in today's turbulent business operations landscape Kryon, the leading full-cycle automation solution provider known for its customer-centric approach to robotic process automation (RPA) and process discovery, announces a webinar featuring research firm Everest Group. The discussion entitled "The Critical Role of Automation in Today's New Normal" is a part of Kryon's ongoing "Conversations with Kryon" series. This interactive Q&A session…

IPsoft Named a Leader in Everest Group Report on Intelligent Virtual Agent Technology Vendors

Receives Top Assessments for Market Adoption, Portfolio MIX, Implementation, Maintenance and Support, and Breadth of Services. IPsoft, the largest independent leader in Enterprise AI, announced that it has been positioned as Leader in a new report from Everest Group, “Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix Assessment 2020.” Everest Group assessed 16 Intelligent Virtual Agent (IVA) vendors across multiple categories, placing high marks to Amelia, IPsoft’s Digital Employee.…

Everest Group Recognizes ABBYY as a Leader in Intelligent Document Processing Products PEAK Matrix Assessment 2020 for Second Consecutive…

ABBYY, a Digital Intelligence company, has been recognized by Everest Group, a leading consulting and research firm, as a Leader in its Intelligent Document Processing (IDP) products PEAK Matrix Assessment 2020. ABBYY is positioned in the Leaders’ category of the comparative assessment among 18 vendors due to its impact in the market and its ability to deliver solutions successfully. ABBYY garnered the highest position on the axis for Vision & Capability which measures, among other factors, the company’s vision and…

Automation Anywhere Named a Leader and Star Performer in Intelligent Document Processing PEAK Matrix Assessment by Everest Group

IQ Bot product recognized for its rapid growth and adoption by over 500 of the world's leading enterprises Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced that Everest Group, a leading research and consulting firm, has named it a Leader and a Star Performer in its Intelligent Document Processing (IDP) 2020 PEAK Matrix. Automation Anywhere earned this position for IQ Bot, the world's only web-based, cloud-native IDP solution that has been adopted by over 500 of the world's leading…

Everest Group Names Genpact a Leader in Supply Chain Management

Report cites Genpact's domain and digital expertise and consulting capabilities as a value differentiator Everest Group, a leading consulting and research firm, has named Genpact, a global professional services firm focused on delivering digital transformation, as a Leader for the second time in a row in its supply chain management 2020 report. "Genpact has significantly expanded its supply chain management business. The acquisition of Barkawi Management Consultants has further enhanced its capabilities to help clients…

TCS Recognized as Leader of the Year in Life Sciences by Everest Group

Tata Consultancy Services Received the Award for its Outstanding Performance in Life Sciences Digital Services and Life Sciences Data and Analytics Services for Sales and Marketing Assessments Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, has been named the Leader of the Year in Life Sciences in the PEAK Matrix Service Provider of the Year™ awards by Everest Group. The awards recognize consistent top performers across IT services PEAK Matrix™ assessments.…

TCS Named a Leader in Application and Digital Services in Capital Markets by Everest Group

Tata Consultancy Services' Extensive Experience in Agile Implementation and Co-Innovation Network, Cited as Key Strengths Tata Consultancy Services, a leading global IT services, consulting and business solutions organization, has been recognized as a Leader in the Everest Group Services PEAK MatrixTM assessment for Application and Digital Services in Capital Markets 2020. In an assessment of 29 service providers offering application and digital services in the capital markets segment, TCS was placed highest for market…

Accenture Recognized As a Leader and Positioned Highest in Everest Group’s PEAK Matrix Report for Data and Analytics Service Providers

Accenture is acknowledged as a Leader in the Everest Group “PEAK Matrix for Data and Analytics Service Providers 2019” report. Accenture was positioned highest in both the Market Impact and Vision & Capability categories. “rich talent pool with advanced analytic skills.” This report describes a Leader as having “developed a range of integrated platforms along with industry- and use case-specific accelerators to cut down the trial and run phase to achieve faster outcomes. Accenture emerged as a Leader in this report due…

AntWorks and Everest Group Unveil Intelligent Document Processing Playbook

Industry-first guide helps enterprises adopt, scale and extend automation with IDP solutions Organisations have data-intensive processes and stakeholders looking to optimise resources and maximise financial returns. To address these challenges, many businesses are embracing Robotic Process Automation (RPA) but lack guidance on what solutions and strategies lead to true automation success. The new Intelligent Document Processing (IDP) Playbook provides that expert advice. Marketing Technology News: Sabio Named to Annual…

Everest Group Names ABBYY a Leader in its Intelligent Document Processing Products PEAK Matrix Assessment 2019

ABBYY, a global leader in Content IQ technologies and solutions, has been recognized by Everest Group, a leading consulting and research firm, as a Leader in its Intelligent Document Processing (IDP) products PEAK Matrix Assessment 2019. ABBYY is positioned in the top grouping of the comparative assessment among 16 vendors due to its impact in the market and its vision and capabilities to deliver solutions successfully. ABBYY has emerged as a Leader in Everest Group’s PEAK Matrix for IDP software products in 2019 Everest…

NICE Introduces NEVA, A Robotic Virtual Attendant for Employees

A Personified Desktop Assistant, Nice Employee Virtual Attendant or NEVA, Transforms Employee Capabilities to Enhance Operational Efficiency, Bolster Sales Efforts and Drive Regulatory Compliance via On-Demand and Automated, Always- on Guidance Today, NICE took customer service to a new level of cognitive intelligence via the launch of NICE Employee Virtual Attendant or NEVA, the world's first virtual attendant, designed with the employee in mind. Powered by NICE’s proven, market-leading Desktop Automation technology,…