Experience Management

Medallia, Inc., the global experience management leader, announced the appointment of Henson Gawliu as Chief Digital and Demand Generation Officer, reporting to Medallia’s President and Chief Executive Officer, Leslie Stretch. With more than 10 years of award-winning, Gawliu will accelerate Medallia’s growth through focused digital marketing efforts. “Henson has a proven track record as a revenue-generating marketing leader focused on leveraging the power of digital and demand generation,” commented Stretch. “The world of…

Medallia, the global leader in experience management and title sponsor of Pip Hare in the 2020-2021 Vendée Globe, announced the launch of a virtual fan experience site designed to help Pip Hare engage with fans in a rich way during the Vendée Globe which began on Sunday, November 8 2020. “My dream to compete in the iconic Vendée Globe is 30 years in the making and now that I’m here I’m delighted I can take people from around the world with me,” said Pip Hare. “This year, the challenges of isolation and the importance of…

Qualtrics, the leader in employee experience and creator of the experience management category, announced that The Wonderful Company, a company dedicated to harvesting health around the world, has selected Qualtrics EmployeeXM. Marketing Technology News: Pluto TV Secures Exclusive Rights to Yu-Gi-Oh! VRAINS & Branded Yu-Gi-Oh! AVOD Channel "For many organizations, health and safety have become mission-critical for their business, not only in the goods and products they provide consumers but also in their employee…

Verint Systems Inc, The Customer Engagement Company, announced an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to integrate Verint Knowledge Management with Avaya OneCloud CCaaS, a modern browser-based desktop that consolidates relevant customer details, including customer journey touchpoints, and frequently used applications into a consolidated view to increase customer responsiveness, eliminate screen switching and personalize customer interactions.…

RDA, a 33-year proven leader in digital experience and intelligent automation platforms, has earned specialization in Content Hub by Sitecore, the global leader in digital experience management software. RDA has completed a practice-wide product immersion including verification of product enablement requirements, creation of a dedicated, capable, and scalable practice including proven customer success for Sitecore Content Hub. Marketing Technology News: Epsilon Positioned at the Center of Publicis Groupe Growth…

SAP SE announced it has entered into an agreement to acquire Emarsys, a leading omnichannel customer engagement platform provider. Emarsys enables businesses to engage more effectively and more personally with their customers. Enhancing the SAP Customer Experience portfolio with Emarsys will create a new paradigm for how commerce is managed digitally as it will deliver hyper-personalized, omnichannel engagements in real-time, helping organizations ensure every engagement is relevant and impactful. "Adding the Emarsys…

RBA, a digital and technology consultancy, announced that it has earned a specialization in Sitecore Experience Commerce by Sitecore, the global leader in digital experience management software. RBA has completed a practice-wide product immersion including verification of product enablement requirements, creation of a dedicated capable and scalable practice including proven customer success in Sitecore Experience Commerce. The Sitecore Practice Specialization Framework (PSF) is a way to highlight Partners' product…

Adds real-time consumer intelligence signals and competitive benchmarks to Medallia platform to drive deep customer understanding and action Medallia, Inc., the global leader in experience management announced it has acquired Sense360, the next generation consumer insights platform. Sense360 provides always-on, consumer and competitive intelligence from buyer and non-buyer segments and answers pressing questions such as what is driving traffic, what are the growth opportunities in a specific market and which competitors are…

Medallia, Inc., the global leader in experience management, announced it has entered into a definitive agreement to acquire Stella Connect, the real-time feedback, coaching, and quality management platform for customer service teams. Stella Connect plays a significant role in optimizing efficiencies and increasing employee engagement as contact centers shift to effective virtual working environments. Brands that range from disruptive startups to billion-dollar public companies, including ESPN, Lemonade, Lululemon,…

Empowers organizations to optimize their customer service experiences, reduce churn and grow upsell, cross-sell opportunities in the moment Medallia, the global leader in experience management, announced Service Experience Quickstart for ServiceNow Customer Service Management (CSM) enabling companies to capture customer service experience feedback in real time and take intelligent action to optimize those experiences in-the-moment in ServiceNow CSM. The pre-configured solution can be up and running in days and empowers…

SAP SE  announced its intent to take Qualtrics public through an initial public offering (IPO) in the United States. Qualtrics is the market leader and creator of the Experience Management (XM) category, a large, fast growing and rapidly evolving market. SAP intends to remain the majority owner of Qualtrics. SAP’s primary objective for the IPO is to fortify Qualtrics’ ability to capture its full market potential within Experience Management. This will help to increase Qualtrics’ autonomy and enable it to expand its footprint…

AI-powered solution reveals online consumer journey pain points, highlights areas for improvement to drive digital revenue growth Medallia, Inc., the global leader in experience management, announced Digital Disruption Quickstart, arming brands with real-time insights of what customers experience on their websites, and empowering them to optimize their digital offerings to meet rapidly changing customer needs and drive revenue. "Medallia Digital has made it easy for DICK’S Sporting Goods to identify when, where and how to…

Digital marketers have a unique opportunity to improve customer engagement by mining massive amounts of data to personalize the customer experience across multiple channels. Superior personalization technologies help build brand, raise demand and boost customer acquisition. Similarly, personalization increases revenue through upselling and cross-selling. According to McKinsey, brands that get real-time personalization right can deliver five to eight times the ROI of their marketing spend and lift sales by 10% or more. But…

Qualtrics, the leader in employee experience and creator of the experience management category, announced that Infoblox has selected Qualtrics EmployeeXM. Marketing Technology News: Inpixon Completes Acquisition of Global Distribution & Development License EmployeeXM empowers organizations to close experience gaps by gathering feedback across the entire employee lifecycle. With a people science-backed approach, EmployeeXM automatically identifies the actions HR leaders and managers can take to drive strategic…

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Lifesize (Unified communications), Qualtrics (Customer Experience), Real Madrid CF (E-commerce), Huble Digital Group (Digital Marketing), and 7.ai (Conversational AI). Lifesize Enhances Connectivity with Microsoft Teams and Other Video Collaboration Platforms Lifesize, a global innovator of immersive enterprise communication solutions, announced expanded connectivity with Microsoft…

Qualtrics, the leader in customer experience and creator of the experience management category, today announced that Southwest Gas Corporation has selected Qualtrics EmployeeXM and CoreXM. EmployeeXM empowers organizations to close experience gaps by gathering feedback across the entire employee lifecycle. With a people science-backed approach, EmployeeXM automatically identifies the actions HR leaders and managers can take to drive strategic transformation and improve the everyday experiences of employees that deliver…

Award Measures Customer Satisfaction on a Five-Point Scale; Cengage Received nearly 94% Customer Satisfaction Rating For the third consecutive year, Cengage has won the Customer Relationship Management Institute's NorthFace ScoreBoard Award for top customer support. The award is based on feedback from customers—students, instructors and administrators—as measured by CRMI LLC, a recognized expert in developing and implementing customer and employee experience management strategy programs. "We're honored to again receive…

Qualtrics, the leader in customer experience and creator of the experience management category, today announced that The Association of State and Territorial Health Officials has selected Qualtrics CoreXM. Marketing Technology News: Nielsen Advances Shopper Research With Extreme Reality And Gaming Technolog CoreXM is the foundation of experience management and the most complete and trusted insight solution on the market. Organizations can start their XM journey using CoreXM to tap into the right listening channels,…

Tech veteran Jesse Purewal will define and shape the experience management vision and strategy with organizations across these industries to drive business impact by leveraging the XM Platform Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced the appointment of tech industry expert Jesse Purewal, the new Chief Industry Advisor for the Technology, Media, and Telecommunications Industries team. Jesse is responsible for shaping the XM vision with…

Integrating Medallia’s Customer Experience Solution for the Global Life Sciences Industry Medallia, Inc., the global leader in experience management, announced it has partnered with Veeva Systems, the leader in cloud-based software for the global life sciences industry. Medallia joined the Veeva Technology Partner Program to deliver a tightly integrated solution with Veeva CRM Suggestions that will put valuable customer insights into the hands of sales reps during critical sales moments.  Marketing Technology News:…