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Experience Management

SAP Announces Intent to Take Qualtrics Public

SAP SE  announced its intent to take Qualtrics public through an initial public offering (IPO) in the United States. Qualtrics is the market leader and creator of the Experience Management (XM) category, a large, fast growing and rapidly evolving market. SAP intends to remain the majority owner of Qualtrics. SAP’s primary objective for the IPO is to fortify Qualtrics’ ability to capture its full market potential within Experience Management. This will help to increase Qualtrics’ autonomy and enable it to expand its footprint…

New Medallia Digital Quickstart Delivers Real-Time Digital Experience Insights

AI-powered solution reveals online consumer journey pain points, highlights areas for improvement to drive digital revenue growth Medallia, Inc., the global leader in experience management, announced Digital Disruption Quickstart, arming brands with real-time insights of what customers experience on their websites, and empowering them to optimize their digital offerings to meet rapidly changing customer needs and drive revenue. "Medallia Digital has made it easy for DICK’S Sporting Goods to identify when, where and how to…

Creating Personalized Experiences Takes a Clear Strategy

Digital marketers have a unique opportunity to improve customer engagement by mining massive amounts of data to personalize the customer experience across multiple channels. Superior personalization technologies help build brand, raise demand and boost customer acquisition. Similarly, personalization increases revenue through upselling and cross-selling. According to McKinsey, brands that get real-time personalization right can deliver five to eight times the ROI of their marketing spend and lift sales by 10% or more. But…

Infoblox Chooses Qualtrics EmployeeXM

Qualtrics, the leader in employee experience and creator of the experience management category, announced that Infoblox has selected Qualtrics EmployeeXM. Marketing Technology News: Inpixon Completes Acquisition of Global Distribution & Development License EmployeeXM empowers organizations to close experience gaps by gathering feedback across the entire employee lifecycle. With a people science-backed approach, EmployeeXM automatically identifies the actions HR leaders and managers can take to drive strategic…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Lifesize (Unified communications), Qualtrics (Customer Experience), Real Madrid CF (E-commerce), Huble Digital Group (Digital Marketing), and 7.ai (Conversational AI). Lifesize Enhances Connectivity with Microsoft Teams and Other Video Collaboration Platforms Lifesize, a global innovator of immersive enterprise communication solutions, announced expanded connectivity with Microsoft…

Southwest Gas Corporation Chooses Qualtrics EmployeeXM and CoreXM

Qualtrics, the leader in customer experience and creator of the experience management category, today announced that Southwest Gas Corporation has selected Qualtrics EmployeeXM and CoreXM. EmployeeXM empowers organizations to close experience gaps by gathering feedback across the entire employee lifecycle. With a people science-backed approach, EmployeeXM automatically identifies the actions HR leaders and managers can take to drive strategic transformation and improve the everyday experiences of employees that deliver…

Cengage Wins Customer Relationship Management Institute’s “Top Customer Support” Award for Third Consecutive Year

Award Measures Customer Satisfaction on a Five-Point Scale; Cengage Received nearly 94% Customer Satisfaction Rating For the third consecutive year, Cengage has won the Customer Relationship Management Institute's NorthFace ScoreBoard Award for top customer support. The award is based on feedback from customers—students, instructors and administrators—as measured by CRMI LLC, a recognized expert in developing and implementing customer and employee experience management strategy programs. "We're honored to again receive…

The Association of State and Territorial Health Officials Chooses Qualtrics CoreXM

Qualtrics, the leader in customer experience and creator of the experience management category, today announced that The Association of State and Territorial Health Officials has selected Qualtrics CoreXM. Marketing Technology News: Nielsen Advances Shopper Research With Extreme Reality And Gaming Technolog CoreXM is the foundation of experience management and the most complete and trusted insight solution on the market. Organizations can start their XM journey using CoreXM to tap into the right listening channels,…

Qualtrics Hires Chief Industry Advisor for Technology, Media, and Telecommunications to Help Organizations Drive Business Impact with…

Tech veteran Jesse Purewal will define and shape the experience management vision and strategy with organizations across these industries to drive business impact by leveraging the XM Platform Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced the appointment of tech industry expert Jesse Purewal, the new Chief Industry Advisor for the Technology, Media, and Telecommunications Industries team. Jesse is responsible for shaping the XM vision with…

Medallia Partners with Veeva Systems to Deliver Valuable Insights to Pharma Reps in Critical Sales Moments

Integrating Medallia’s Customer Experience Solution for the Global Life Sciences Industry Medallia, Inc., the global leader in experience management, announced it has partnered with Veeva Systems, the leader in cloud-based software for the global life sciences industry. Medallia joined the Veeva Technology Partner Program to deliver a tightly integrated solution with Veeva CRM Suggestions that will put valuable customer insights into the hands of sales reps during critical sales moments.  Marketing Technology News:…

Mavenlink Inc. Chooses Qualtrics CoreXM

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Mavenlink Inc. has selected Qualtrics CoreXM. Marketing Technology News: Inte Q Offers Email Strategy Expertise & Resources Amidst Global Pandemic CoreXM is the foundation of experience management and the most complete and trusted insight solution on the market. Organizations can start their XM journey using CoreXM to tap into the right listening channels, gather critical insights, and enable real-time…

ShotSpotter Chooses Medallia For Experience Management

Medallia, Inc. , the global leader in experience management, today announced that ShotSpotter has selected Medallia as its experience management platform of choice. Marketing Technology News: Microsoft Signs a 5-Year Deal with The Coca-Cola Company To Transform Global Engagement And Experiences Medallia  is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers,…

Experience Management Leader Medallia to Acquire Real Time Speech to Text Platform, Voci Technologies

AI real-time speech to text platform delivers powerful insights to drive contact center optimization and better understood customer experiences at enterprise scale Medallia, Inc., the global leader in experience management today announced they entered into a definitive agreement to acquire Voci Technologies, the real-time speech to text platform. “Our whole company is delighted to be joining forces with experience management leader Medallia. We are thrilled that Voci’s powerful speech to text capabilities will become…

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Comscore, XCentium, DoubleVerify, NYNJA, DataQ, Yext. Comscore Announces Launch of “QuickScore” for Local Television Comscore, a trusted partner for planning, transacting and evaluating media across platforms, announced the launch of Comscore QuickScore, a television ratings report that provides viewership insights to local media within 48 hours of broadcast for faster, more efficient…

Medallia Launches New Insights Suite to Power the Future of Consumer Insights

Modern Approach to Market Research Speeds Time to Innovation Medallia, Inc., the global leader in experience management, announced Medallia Insights Suite, a powerful combination of modern tools for insight leaders across agencies and brands. The suite leverages today’s growing video communication and crowdsourcing adoption to speed time to innovation and drive growth and revenue at pace. Marketing Technology News: Insight Recognized in Gartner 2020 Magic Quadrant for Managed Workplace Services, North America “The…

Medallia Completes Acquisition of Video Feedback Platform, LivingLens

Combination Delivers Rich Visual Insights, Emotion, Sentiment Analysis to Drive Continuous Experience Improvements, Loyalty and Revenue Medallia, Inc., the global leader in experience management, announced it has completed the acquisition of Liverpool-based video feedback platform provider, LivingLens. Marketing Technology News: Really Simple Systems Wins SoftwareSuggest Recognition Awards 2020 The addition of LivingLens will add rich customer insights to the signals Medallia Experience Cloud already collects and…

Provident Credit Union Selects Qualtrics CustomerXM

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Provident Credit Union has selected Qualtrics CustomerXM™. CustomerXM allows companies to predict, deliver, measure, and respond specifically to customer needs, in order to improve the customer experience and impact key business outcomes such as customer lifetime value, acquisition, and retention. Marketing Technology News: eHopper POS Software Launches Global Support for Full-Service Restaurants…

Experience Management Leader Medallia to Acquire Video Feedback Platform, LivingLens

Combination Delivers Rich Visual Insights and Sentiment to Drive Continuous Experience Improvements, Loyalty and Revenue Medallia, Inc., the global leader in experience management, announced they entered into a definitive agreement to acquire LivingLens, the video feedback platform, to humanize feedback and bring the voice of the customer and employee to life. Video feedback is a goldmine of experience information and one of the most exciting technologies to be applied to customer feedback. By capturing video signals…

Sitecore Announces 2020 Most Valuable Professionals

Annual awards recognize more than 300 individuals providing the backbone to the Sitecore community by engaging others through their inspiration, mentorship and support Sitecore, the global leader in experience management software, announced the 2020 Sitecore Most Valuable Professionals (MVPs), honoring more than 300 individuals who have gone above and beyond to support the Sitecore community with educational product content and engagements as well as offering invaluable early user feedback on products in development. Now in…

Qualtrics Announces Game Changing Technology that Helps Organizations Develop a Culture of Experience Management––Automated Customer Alerts…

Announced innovations drive momentum toward helping businesses move beyond legacy data measurement, to an experience-oriented culture centered on taking action and improving experiences Qualtrics, the leader in customer experience and creator of the experience management category, today announced a collection of groundbreaking capabilities that strengthen every area of Experience Management (XM). New innovations enhance Qualtrics CustomerXM™, EmployeeXM™, ProductXM™, and BrandXM™ by placing customer alerts and recommended…