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Forethought, a human-centered AI platform, announced that Solve – its sophisticated conversational AI agent that automatically answers common customer questions – has integrated with Zendesk Inc.’s Sunshine Conversations to help support…
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Leading CX Providers Collaborate to Provide Brands with the Blueprint for a Robust Digital Experience On January 11th, Boost.ai hosted a webinar together with Zendesk, Inc., a customer service software company with support and sales…
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RedDoorz to Leverage Haptik Technology to Amplify Customer Engagement, Increase Conversions, and Offer Delightful Support jio Haptik Technologies Limited, one of the world's largest conversational AI companies, announced that RedDoorz,…
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Getting funded by VCs does seem lucrative, but not all start-ups pursue such funding opportunities. Start-ups that are bootstrapped and still create a name for themselves are worth their efforts. There have been a fair share of successful…
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nativeMsg finds an opportunity to create Rich Communication Services (RCS) messaging experiences where previously non-existent. The new standard for business messaging is now available through nativeMsg, a pioneer in conversational…
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New Sprinklr Modern Care innovations provide companies with the ability to unify the agent and customer experience across channels in one platform Sprinklr, the unified customer experience management (Unified-CXM) platform for modern…
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WhatsApp Messaging Allows Global Enterprises to Enhance Customer Engagement and Brand Awareness Syniverse, the world’s most connected company, today announced it is offering enterprises and independent software vendors the opportunity to…
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Jason VandeBoom has been recognized as the EY 2021 Entrepreneur of the Year, highlighting the huge steps that ActiveCampaign, the leader in customer experience automation (CXA), has made in the past year toward transforming the way…
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DealerAI, the pioneer in digital conversation technology, introduces their comprehensive, proactive AI chat solution for the automotive industry that caters to dealerships and consumers. Marketing Technology News: Alliance Develops…
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CM.com, a global leader in cloud software for conversational commerce, has been positioned as a Major Player in the 2021 IDC MarketScape for Worldwide Communication Platform as a Service Vendor Assessment. Marketing Technology News:…
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Venio Systems today announced a significant milestone of ingesting and processing chat-based communications in eDiscovery with the addition of Microsoft Teams. This development addresses the issue many companies face with the dramatic…
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ClutchPoints, a sports platform for fans, by fans, and GameOn Technology, the industry-leading conversational AI platform, announced that the organization's official chat application is coming soon to Facebook Messenger. This new…
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Mitto, a leading provider of global omnichannel communications solutions, announced messaging connectivity for three of the world's most popular social media channels: Facebook, Instagram and Twitter. Mitto's robust portfolio — which…
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The Miami FC, Miami's longest tenured professional soccer team, and GameOn Technology, the industry-leading conversational AI platform, announced today that the organization's official chat application is coming to Facebook…
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Sinch AB (publ), a global leader in cloud communications for mobile customer engagement,  launched a worldwide API for business messaging through Instagram to coincide with the availability of the Messenger API for Instagram announced by…
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Yum! Brands, Inc.announced that it has acquired Tictuk Technologies, a leading Israeli omnichannel ordering and marketing platform company. The addition of Tictuk to Yum! Brands’ technology portfolio will give the Company the ability to…
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Deal to Bring Personalized, Conversational Experiences to Pacers Fans Ahead of the NBA Draft The Indiana Pacers and GameOn Technology, the industry-leading conversational applications platform, announced that the official team chat…
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Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced its Fall ‘20 release, available globally with 400+ new innovations to help businesses connect with customers across digital channels. Building on…
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After closing a $4.25M funding round, Octane AI looks to Adams to help build the brand and scale growth as it aims to empower ecommerce marketers with tools to differentiate and scale their stores Octane AI, an all-in-one platform for…
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WHO can now provide faster, verified responses to queries; helping more people protect themselves from COVID-19 Sprinklr, the world’s leading Customer Experience Management (CXM) platform, announced new Artificial Intelligence (AI)…
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