A Study by Aivo Explores the Current Use Companies Are Making of This Solution and the Impact It Has on …
Zendesk Unveils Next Generation of Conversational Messaging Experiences
Company Acquires Smooch to Expand Zendesk’s Omnichannel Leadership; Launches New Whatsapp and Slack Integrations Zendesk, Inc. announced it acquired Smooch …
TechBytes with Alice Blair, Head of Marketing, Engage Hub
Tell us about your role at Engage Hub and the team/technology that you handle. Engage Hub provides solutions that bring …
Why Facebook Is Still the Strongest Social Media Platform When It Comes to Advertising
“Facebook is dead.” “The content sucks.” The media beatdown never stops. And yet we’re seeing up close how brands are …
MarTech Interview with Damian Kelly, VP Offer Management, Genesys
"Successful scaling means that your cost to acquire or serve each new customer reduces as you grow." What inspired you …
Frost & Sullivan Recognizes LivePerson Conversational Commerce and AI Offerings for Financial Services with “Global Customer Value Leadership Award”
Unique, End-To-End Approach to Conversational Commerce and AI Creates a “Seamless Experience,” Says Leading Industry Analyst Firm Following a review …
EyeLevel.ai Pioneers New Capabilities to Deliver on Contextual Advertising
Sales and Marketing Teams Will Excel with EyeLevel’s Technology. The Company Offers an Infusion of Relevant Advertising When Customers Converse …
Infobip and Teckst Partner to Offer Conversational Customer Experience to Businesses Globally
New Platform Will Enhance Marketing and Amplify the Customer Experience for Global Brands Infobip, a global communications platform for businesses, …
LivePerson Acquires Conversable to Amplify AI-Powered Social Listening and Messaging Capabilities
AI and Automation Development Teams from Conversable Will Join LivePerson’s Global Product and Technology Organization to Make Conversable Technology More …
MessageBird Introduces Programmable Conversations
New Omni-Channel Messaging Solution to Unify the World’s Most Popular Communications Channels through a Single API MessageBird, the Amsterdam-based cloud communications …
LINE FRIENDS Launches ‘BT21’ Sticker and Camera Effects on Facebook and Messenger
‘BT21‘ Characters Beloved by Millennials from All over the World, Is Now on Facebook and Messenger! LINE FRIENDS, one of …
AI-Powered Intelligent Messaging Technology from Digital Air Strike Accelerates Sales for Businesses on Facebook and Websites
Response Path Allows Businesses to Start Conversations, Capture Leads and Convert to Sales with Intelligent Messaging on Multiple Platforms Including …
New “Chat Stories” Experience from the Ad Council Draws Teens in with Interactive Underage Drinking & Driving Prevention Message
Facebook Messenger Story, Created by Snaps, Leverages Emerging Format to Reach Youth Audience Ad Council recently released its first story-driven …
Emogi Closes $12.6 Million in Series A Funding
Emogi is a Conversational Content Leader Helping People Have Better Conversations and Deeper Emotional Expression in Messaging Emogi, a company …
Minor League Baseball and Satisfi Labs Partner to Enhance Fan Experience
Bilingual Artificial Intelligence Solution Amplifies League-Wide Multicultural Initiative Minor League Baseball (MiLB) recently announced a new collaboration with Satisfi Labs, …
5 Ways to Make Money for Your Company With a Messenger Bot
Chatbots are an exciting and new phenomena in the tech, marketing and customer service worlds. Messenger bots allow you to …
Sprout Social Unveils Bot Builder Offering for Facebook Messenger to Personalize Human Conversations
The New Bot-Builder Platform From Sprout Social Enables Brands To Create Customized Automated Conversational Workflows For Improved Customer Service On …
SurveyMonkey Unveils New People Powered DataTM Platform, Delivering Actionable Data for Businesses
New products and technology by SurveyMonkey would drive conversations at scale with people who matter most SurveyMonkey, the online survey …
Pegasystems launched a Bot that Turns Apps into Smart Chat Assistants
Pega makes bots smarter and more intuitive to use while enabling a continuous experience from channel to channel. Pegasystems Inc.’s …