Browsing Tag

Five9

Five9 Enables Comprehensive Digital-First Omnichannel Experiences For Leading Enterprises

RoundPoint Mortgage Servicing Corporation, one of the nation’s largest non-bank mortgage servicing companies, is helping connect more customers to their business by providing the ability to engage over the customers’ channel of choice. Five9, Inc an industry-leading provider of the intelligent cloud contact center is working with leadingto transform their businesss  enterprises ess and reimagine their customer experience by allowing customers to seamlessly communicate with companies using the channel and/or channels of…

LogicMonitor Hires Former Five9 and AppDynamics Executive Ryan Kam as Chief Marketing Officer

Veteran marketer with pre-IPO and public company experience joins to advance corporate narrative and marketing strategy LogicMonitor, the leading cloud-based infrastructure monitoring and observability platform, today announced the appointment of Ryan Kam as Chief Marketing Officer. Kam is an accomplished go-to-market leader with deep experience in developing global brand and marketing strategies to drive revenue for enterprise technology companies. Marketing Technology News: Metis Alumni Win Honors at International…

Genefa Murphy, Former Micro Focus CMO and HPE Executive Joins Five9 as New CMO

Five9, Inc., an industry-leading provider of the intelligent cloud contact center, announced the appointment of Genefa Murphy, PhD, an industry recognized global marketer with an impressive background in enterprise software as the company’s new Chief Marketing Officer. “Genefa joins Five9 at an exciting time in the company’s journey as we continue to grow our markets internationally, and continue our expansion into large enterprises,” said Rowan Trollope, CEO, Five9. “She brings years of global enterprise software…

Five9 Announces Strategic Partnership with Conn3ct

Five9, Inc, a leading provider of the intelligent cloud contact center, announced that the company is expanding its global presence by partnering with Conn3ct, a leading customer experience, unified communications, and network services communications provider for international businesses. Conn3ct is a trusted communications solutions provider that draws on over 30 years of experience in assisting multinational organizations around the world solve their communications challenges. Conn3ct is widely recognized for their…

Five9 and Deloitte Digital Form Alliance to Transform Digital Engagement and Elevate the Human Experience

Five9, Inc an industry-leading provider of the intelligent cloud contact center, announced that the company has entered into an alliance agreement with Deloitte Digital, part of Deloitte Consulting LLP, one of the largest professional services organizations in the world. As part of the alliance, the organizations will work together to accelerate growth and critical Go To Market strategies in key regions and verticals. Five9 and Deloitte Digital have collaborated over the past several years to bring transformational Cloud…

Medallia and Five9 Partner to Provide Call Center and Customer Experience Leaders With Rich Insights

Seamless integration provides real-time and post-call customer feedback and actions that lead to exceptional customer engagement and experience Medallia (MDLA), the leader in experience management announced a partnership with Five9, a leading cloud contact center provider. The two companies will deliver a seamless integration between the Five9 Intelligent Cloud Contact Center and Medallia Experience Cloud - providing real-time feedback and analytics on call center interactions and customer engagement. “Customers want to…

Five9 to Acquire Inference Solutions

Five9, Inc., a leading provider of the intelligent cloud contact center, announced the execution of a definitive agreement to acquire Inference Solutions, the most widely deployed Intelligent Virtual Agent (IVA) platform. "Intelligent and personalized self-service has become the preferred approach to service for customers," said Donna Fluss, President, DMG Consulting, LLC. "IVAs, which are AI-enabled omni-channel self-service solutions, are going to play a major role in the future of customer service as they provide an…

net2phone Partners with Five9

net2phone, a global provider of unified cloud communications solutions to businesses, announced a partnership with Five9, a leading provider of the intelligent cloud contact center. Through the partnership, the company is now offering Five9's intelligent cloud contact center as a service (CCaaS) to complement its own business cloud communication solution. "The partnership with Five9 enables net2phone to extend our market reach with comprehensive communications solutions for enterprises with significant customer contact…

CallTower Delivers Five9 Intelligent Cloud Contact Center with Microsoft Teams Integration

CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announced they are offering a Native Microsoft Teams Cloud Contact Center through their strategic partner, Five9. In July 2020, Five9 announced its selection as a Microsoft strategic contact center partner to integrate its Intelligent Cloud Contact Center platform with Microsoft Teams. Marketing Technology News: Momo Announces New Executive Chairman and CEO Five9 and Microsoft Teams integration…

Five9 Unveils Agent Assist Offering – Delivering Practical, Real-World Benefits to Contact Centers

Five9, Inc., a leading provider of the intelligent cloud contact center, announced the general availability of Five9 Agent Assist in Q4. Five9 Agent Assist extends Five9 Intelligent Cloud Contact Center capabilities with assistance focused on helping the agent during and after calls. Using AI-based, real-time call transcriptions, Five9 Agent Assist provides the first use case, a powerful new capability called Assisted Summarization. With this technology, Five9 Agent Assist can summarize calls and with optional confirmation…

Selligent and Five9 Partner to Deliver Intelligent, Data-Led Omnichannel Customer Journeys

Five9 Customers Can Now Use Selligent to Empower Contact Center Agents with Real-Time Customer Information Selligent, the intelligent omnichannel cloud technology company, announced that it has joined the Five9 App Marketplace, merging the capabilities of Selligent Experience Cloud with the Five9 Intelligent Cloud Contact Center for improved omnichannel customer experiences. By rooting evolving customer experiences in data collected throughout the customer journey, contact center agents are better able to assess needs and…

Five9 Announces Five9 VoiceStream

Five9, Inc a leading provider of the intelligent cloud contact center, announced Five9 VoiceStream to help customers, partners and system integrators leverage the power of real-time voice and add a broad range of value-added applications on top of the Five9 platform. Five9 VoiceStream is a developer-friendly, modern cloud-to-cloud real-time media streaming API that enables frictionless integrations with partners and is highly secure to ensure customers' precious voice data is protected. "We are witnessing a wave of…

ON24 Adds Seasoned Financial Leader Barry Zwarenstein to its Board of Directors

Five9 CFO brings more than 35 years of financial leadership to the ON24 board ON24, the technology leader helping businesses innovate their marketing through interactive, data-rich digital experiences, announced that financial leader Barry Zwarenstein joined the company's Board of Directors. He will also serve as chair of the Board's audit committee. Zwarenstein is currently the Chief Financial Officer of the cloud contact center software company Five9 where he's led the company's financial strategy for the past eight…

Five9 Partners with Zoom to Provide Enhanced Agent-Expert Consultation

Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone Five9, Inc., a leading cloud contact center provider, announced the launch of an Agent-Expert Consultation experience which seamlessly enables contact center agents to access the subject matter expertise of any Zoom Phone users in the organization. As a result, agents can now answer questions more quickly and accurately. PAR Technology Corporation (PAR) is a joint Five9 and Zoom Video Communications, Inc.…

Five9 Partners with Zoom to Provide Enhanced Agent-Expert Consultation

Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone Five9, Inc., a leading cloud contact center provider, today announced the launch of an Agent-Expert Consultation experience which seamlessly enables contact center agents to access the subject matter expertise of any Zoom Phone users in the organization. As a result, agents can now answer questions more quickly and accurately. PAR Technology Corporation (PAR) is a joint Five9 and Zoom Video Communications, Inc.…

Five9 Empowers Canadian Insurance Provider to Migrate 1,200 Agents to Work Remotely

Five9, Inc, a leading provider of the intelligent cloud contact center, announced today that the company assisted a leading Canadian provider for home, automobile and business insurance to swiftly move 1,200 agents to work remotely as COVID-19 work from home mandates increased. .@Five9 Empowers Canadian Insurance Provider to Migrate 1,200 Agents to Work Remotely “The agility of the cloud empowers contact centers to quickly pivot to a completely remote workforce,” said Dan Burkland, Five9 President. “Luckily for this…

Five9 Launches FastTrack Program Amid COVID-19 Outbreak

Five9 Intelligent Contact Center Offers Reliable, Scalable and Affordable Work From Home Solutions Five9, Inc., the leading provider of the intelligent cloud contact center, announced the launch of the Five9 FastTrack Program to help enterprises quickly transition to a safe and reliable work from home contact center solution as COVID-19 continues to push businesses to a remote work model. .@Five9 Intelligent Contact Center Offers Reliable, Scalable and Affordable Work From Home Solutions Amid #COVID19 Outbreak…

Enterprises are Migrating to Five9 in 48 Hours to Enable Agents to Work From Home During Coronavirus Outbreak

The Five9 Intelligent Cloud Contact Center Keeps People Working, Connected and Safe Five9, Inc., the leading provider of the intelligent cloud contact center, announced that as part of their ongoing efforts to help organizations execute their business continuity plans during the coronavirus (COVID-19) outbreak, Five9 has enabled tens of thousands of contact center agents to work from home across the globe. Enterprises are Migrating to @Five9 in 48 Hours to Enable Agents to Work From Home During Coronavirus Outbreak…

Global Web Conferencing Enterprise Selects Five9 for Salesforce Integration

Five9, Inc., a leading provider of the intelligent cloud contact center, announced that a global web conferencing and collaboration solution provider has chosen Five9 for its close collaboration and integration with Salesforce. Previously, the global enterprise’s system did not integrate with their customer relationship management platform, Salesforce. This resulted in the enterprise’s 150 agents, who field inbound support and sales calls, to lose valuable time looking up caller info, causing a poor service experience for…

KAR Global Improves Customer Service and Operational Efficiency with Workflow Solution from Five9 and ServiceNow

Automotive remarketing leader improves customer satisfaction, solves customer issues, and avoids business disruptions Five9, Inc., the leading provider of the intelligent cloud contact center, announced that global vehicle remarketing and technology solutions provider, KAR Global, deployed Five9 and ServiceNow to improve customer service and streamline operations. KAR Global’s unique end-to-end platform provides buyers and sellers across the global wholesale used vehicle industry with innovative, technology-driven…