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Five9

Five9 to Acquire Inference Solutions

Five9, Inc., a leading provider of the intelligent cloud contact center, announced the execution of a definitive agreement to acquire Inference Solutions, the most widely deployed Intelligent Virtual Agent (IVA) platform. "Intelligent and personalized self-service has become the preferred approach to service for customers," said Donna Fluss, President, DMG Consulting, LLC. "IVAs, which are AI-enabled omni-channel self-service solutions, are going to play a major role in the future of customer service as they provide an…

net2phone Partners with Five9

net2phone, a global provider of unified cloud communications solutions to businesses, announced a partnership with Five9, a leading provider of the intelligent cloud contact center. Through the partnership, the company is now offering Five9's intelligent cloud contact center as a service (CCaaS) to complement its own business cloud communication solution. "The partnership with Five9 enables net2phone to extend our market reach with comprehensive communications solutions for enterprises with significant customer contact…

CallTower Delivers Five9 Intelligent Cloud Contact Center with Microsoft Teams Integration

CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announced they are offering a Native Microsoft Teams Cloud Contact Center through their strategic partner, Five9. In July 2020, Five9 announced its selection as a Microsoft strategic contact center partner to integrate its Intelligent Cloud Contact Center platform with Microsoft Teams. Marketing Technology News: Momo Announces New Executive Chairman and CEO Five9 and Microsoft Teams integration…

Five9 Unveils Agent Assist Offering – Delivering Practical, Real-World Benefits to Contact Centers

Five9, Inc., a leading provider of the intelligent cloud contact center, announced the general availability of Five9 Agent Assist in Q4. Five9 Agent Assist extends Five9 Intelligent Cloud Contact Center capabilities with assistance focused on helping the agent during and after calls. Using AI-based, real-time call transcriptions, Five9 Agent Assist provides the first use case, a powerful new capability called Assisted Summarization. With this technology, Five9 Agent Assist can summarize calls and with optional confirmation…

Selligent and Five9 Partner to Deliver Intelligent, Data-Led Omnichannel Customer Journeys

Five9 Customers Can Now Use Selligent to Empower Contact Center Agents with Real-Time Customer Information Selligent, the intelligent omnichannel cloud technology company, announced that it has joined the Five9 App Marketplace, merging the capabilities of Selligent Experience Cloud with the Five9 Intelligent Cloud Contact Center for improved omnichannel customer experiences. By rooting evolving customer experiences in data collected throughout the customer journey, contact center agents are better able to assess needs and…

Five9 Announces Five9 VoiceStream

Five9, Inc a leading provider of the intelligent cloud contact center, announced Five9 VoiceStream to help customers, partners and system integrators leverage the power of real-time voice and add a broad range of value-added applications on top of the Five9 platform. Five9 VoiceStream is a developer-friendly, modern cloud-to-cloud real-time media streaming API that enables frictionless integrations with partners and is highly secure to ensure customers' precious voice data is protected. "We are witnessing a wave of…

ON24 Adds Seasoned Financial Leader Barry Zwarenstein to its Board of Directors

Five9 CFO brings more than 35 years of financial leadership to the ON24 board ON24, the technology leader helping businesses innovate their marketing through interactive, data-rich digital experiences, announced that financial leader Barry Zwarenstein joined the company's Board of Directors. He will also serve as chair of the Board's audit committee. Zwarenstein is currently the Chief Financial Officer of the cloud contact center software company Five9 where he's led the company's financial strategy for the past eight…

Five9 Partners with Zoom to Provide Enhanced Agent-Expert Consultation

Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone Five9, Inc., a leading cloud contact center provider, announced the launch of an Agent-Expert Consultation experience which seamlessly enables contact center agents to access the subject matter expertise of any Zoom Phone users in the organization. As a result, agents can now answer questions more quickly and accurately. PAR Technology Corporation (PAR) is a joint Five9 and Zoom Video Communications, Inc.…

Five9 Partners with Zoom to Provide Enhanced Agent-Expert Consultation

Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone Five9, Inc., a leading cloud contact center provider, today announced the launch of an Agent-Expert Consultation experience which seamlessly enables contact center agents to access the subject matter expertise of any Zoom Phone users in the organization. As a result, agents can now answer questions more quickly and accurately. PAR Technology Corporation (PAR) is a joint Five9 and Zoom Video Communications, Inc.…

Five9 Empowers Canadian Insurance Provider to Migrate 1,200 Agents to Work Remotely

Five9, Inc, a leading provider of the intelligent cloud contact center, announced today that the company assisted a leading Canadian provider for home, automobile and business insurance to swiftly move 1,200 agents to work remotely as COVID-19 work from home mandates increased. .@Five9 Empowers Canadian Insurance Provider to Migrate 1,200 Agents to Work Remotely “The agility of the cloud empowers contact centers to quickly pivot to a completely remote workforce,” said Dan Burkland, Five9 President. “Luckily for this…

Five9 Launches FastTrack Program Amid COVID-19 Outbreak

Five9 Intelligent Contact Center Offers Reliable, Scalable and Affordable Work From Home Solutions Five9, Inc., the leading provider of the intelligent cloud contact center, announced the launch of the Five9 FastTrack Program to help enterprises quickly transition to a safe and reliable work from home contact center solution as COVID-19 continues to push businesses to a remote work model. .@Five9 Intelligent Contact Center Offers Reliable, Scalable and Affordable Work From Home Solutions Amid #COVID19 Outbreak…

Enterprises are Migrating to Five9 in 48 Hours to Enable Agents to Work From Home During Coronavirus Outbreak

The Five9 Intelligent Cloud Contact Center Keeps People Working, Connected and Safe Five9, Inc., the leading provider of the intelligent cloud contact center, announced that as part of their ongoing efforts to help organizations execute their business continuity plans during the coronavirus (COVID-19) outbreak, Five9 has enabled tens of thousands of contact center agents to work from home across the globe. Enterprises are Migrating to @Five9 in 48 Hours to Enable Agents to Work From Home During Coronavirus Outbreak…

Global Web Conferencing Enterprise Selects Five9 for Salesforce Integration

Five9, Inc., a leading provider of the intelligent cloud contact center, announced that a global web conferencing and collaboration solution provider has chosen Five9 for its close collaboration and integration with Salesforce. Previously, the global enterprise’s system did not integrate with their customer relationship management platform, Salesforce. This resulted in the enterprise’s 150 agents, who field inbound support and sales calls, to lose valuable time looking up caller info, causing a poor service experience for…

KAR Global Improves Customer Service and Operational Efficiency with Workflow Solution from Five9 and ServiceNow

Automotive remarketing leader improves customer satisfaction, solves customer issues, and avoids business disruptions Five9, Inc., the leading provider of the intelligent cloud contact center, announced that global vehicle remarketing and technology solutions provider, KAR Global, deployed Five9 and ServiceNow to improve customer service and streamline operations. KAR Global’s unique end-to-end platform provides buyers and sellers across the global wholesale used vehicle industry with innovative, technology-driven…

Five9 to Acquire Virtual Observer, Formerly Known as CSI, to Enable Superior Customer Experience and Transform Contact Center Efficiency

Strategic acquisition comes as Five9 continues to accelerate enterprise cloud contact center adoption Five9, Inc., the leading provider of the intelligent cloud contact center, announced the execution of a definitive agreement to acquire Virtual Observer, formerly known as CSI, an innovative provider of cloud-based Workforce Optimization (WFO), also known as Workforce Engagement Management (WEM), solutions. Virtual Observer has been a Five9 partner for over three years with more than 150 joint customers. As customers…

US Real Estate Franchise Chooses Five9 for the Intelligent Cloud Contact Center’s CRM Integration

Five9, Inc., a leading provider of the intelligent cloud contact center, announced that a US nationwide real estate investor has chosen to replace its on premise contact center and move to the cloud with Five9. US Real Estate Franchise Chooses @Five9 for the Intelligent Cloud Contact Center’s CRM Integration The franchise provides services to homeowners who need to quickly sell their properties and are willing to take less money for them. More than 1,000 agents staff the inbound contact center to field calls from sellers…

Five9 Wins 2019 Aragon Research Innovation Award for Intelligent Contact Center

Vendors Are Selected for Innovation Awards Based on the Core Innovation of Their Product or Service Five9, Inc., the leading provider of the intelligent cloud contact center, has been named a winner of the 2019 Aragon Research Innovation Award for Intelligent Contact Centers. .@Five9 Wins 2019 @AragonResearch1 Innovation Award for the Intelligent Contact Center Category for the 2nd Year in a Row! #AragonTransform19 “Providers like Five9 are driving the intelligent contact center market forward,” said Jim Lundy, CEO and…

Five9 Sees Market Success in New Joint Offering with Zoom

Jointly Developed Solution Allows Seamless Call Routing Between Zoom Phone and the five9 Intelligent Cloud Contact Center Bringing Customers the Benefits of a Fully Integrated UC and CCaaS World Five9, Inc., the leading provider of the Intelligent Cloud Contact Center, announced the deployment of a joint customer based on its partnership with Zoom Video Communications, Inc. The company, a provider of restaurant point of sale (POS) equipment, is now live with Zoom Phone and the Five9 Intelligent Cloud Contact Center. The…

Outdoor Recreational Products Manufacturer Moves Contact Center to the Cloud with Five9

Five9, Inc., the leading provider of the intelligent cloud contact center, announced that a recreational products manufacturer has chosen to replace its on-premise contact center and move to the cloud with Five9. The company produces an array of outdoor recreational products, in addition to outdoor apparel. Their inbound contact center fields calls from customers and provides technical support. Previously, they were using an on-premise contact center that required excessive upgrades and maintenance, which was challenging…

Five9 Introduces App Marketplace, as Partner Ecosystem More Than Doubles in 2019

Five9, Inc., the leading provider of the intelligent cloud contact center, announced the availability of the Five9 App Marketplace. Since last year, Five9 has more than doubled its partner community providing more choice to customers as they seek to address their contact center and customer engagement needs. With heightened consumer expectations, enterprises are under pressure to provide exceptional customer care with the contact center acting as the front door to many organizations. However, today’s enterprises are more…