Five9

The Fall update adds integration with Epic Hyperspace and expanded contact center platform support. Acqueon, a leading conversational engagement software company, today announces the latest update of its Electronic Health Record (EHR)…
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The CX Awards celebrate the achievements of organizations that have transformed their customer experience through the evolution of cloud, digital channels, AI, analytics and empathetic service. Five9, Inc., a leading provider of the…
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More than two-thirds of respondents acknowledge that it’s difficult or time-consuming to access customer support when they need it. Five9, Inc, a leading provider of the intelligent cloud contact center, today announced the…
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Five9 achieved high strength ratings for strategy, performance, and reach. Five9, Inc., a leading provider of the intelligent cloud contact center, today announced that it has been positioned as a Leader in the first Aragon Research Globe…
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Contact center professionals responding to a survey by Five9 and ICMI reported an average agent turnover rate of 58%, noting increased workload was the top reason for attrition. Respondents flagged legacy technology and staffing issues as…
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Winners will be announced at the Five9 2021 CX Summit on September 1. Five9, Inc., a leading provider of the intelligent cloud contact center, today announced that it is now accepting nominations for the 2021 Reimagine CX…
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Textel’s contact center texting platform for Five9 will add advanced SMS and MMS to reduce call volumes while increasing agent efficiency and customer engagement Textel, a rapidly growing texting platform designed…
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The combination of Zoom’s robust communications platform with Five9’s intelligent cloud contact center will enable organizations to reimagine the way they engage with their customers Zoom Video Communications, Inc., today announced it has…
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New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce. Five9, Inc. an industry leading provider…
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Clarabridge announces a groundbreaking new partnership with Five9 that brings industry-leading conversation intelligence and interaction analytics to the contact center. The partnership will help organizations operationalize workflows,…
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This latest partner announcement continues the acceleration of the Five9 partner footprint within and outside of the US, with a particular focus on EMEA. Five9, Inc., a leading provider of the intelligent cloud contact…
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Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape. Five9, Inc, a leading provider of…
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RoundPoint Mortgage Servicing Corporation, one of the nation’s largest non-bank mortgage servicing companies, is helping connect more customers to their business by providing the ability to engage over the customers’ channel of choice.…
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Veteran marketer with pre-IPO and public company experience joins to advance corporate narrative and marketing strategy LogicMonitor, the leading cloud-based infrastructure monitoring and observability platform, today announced the…
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Five9, Inc., an industry-leading provider of the intelligent cloud contact center, announced the appointment of Genefa Murphy, PhD, an industry recognized global marketer with an impressive background in enterprise software as the company’s…
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Five9, Inc, a leading provider of the intelligent cloud contact center, announced that the company is expanding its global presence by partnering with Conn3ct, a leading customer experience, unified communications, and network services…
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Five9, Inc an industry-leading provider of the intelligent cloud contact center, announced that the company has entered into an alliance agreement with Deloitte Digital, part of Deloitte Consulting LLP, one of the largest professional…
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Seamless integration provides real-time and post-call customer feedback and actions that lead to exceptional customer engagement and experience Medallia (MDLA), the leader in experience management announced a partnership with Five9, a…
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Five9, Inc., a leading provider of the intelligent cloud contact center, announced the execution of a definitive agreement to acquire Inference Solutions, the most widely deployed Intelligent Virtual Agent (IVA) platform. "Intelligent…
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net2phone, a global provider of unified cloud communications solutions to businesses, announced a partnership with Five9, a leading provider of the intelligent cloud contact center. Through the partnership, the company is now offering…
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