Five9

RoundPoint Mortgage Servicing Corporation, one of the nation’s largest non-bank mortgage servicing companies, is helping connect more customers to their business by providing the ability to engage over the customers’ channel of choice. Five9, Inc an industry-leading provider of the intelligent cloud contact center is working with leadingto transform their businesss  enterprises ess and reimagine their customer experience by allowing customers to seamlessly communicate with companies using the channel and/or channels of…

Veteran marketer with pre-IPO and public company experience joins to advance corporate narrative and marketing strategy LogicMonitor, the leading cloud-based infrastructure monitoring and observability platform, today announced the appointment of Ryan Kam as Chief Marketing Officer. Kam is an accomplished go-to-market leader with deep experience in developing global brand and marketing strategies to drive revenue for enterprise technology companies. Marketing Technology News: Metis Alumni Win Honors at International…

Five9, Inc., an industry-leading provider of the intelligent cloud contact center, announced the appointment of Genefa Murphy, PhD, an industry recognized global marketer with an impressive background in enterprise software as the company’s new Chief Marketing Officer. “Genefa joins Five9 at an exciting time in the company’s journey as we continue to grow our markets internationally, and continue our expansion into large enterprises,” said Rowan Trollope, CEO, Five9. “She brings years of global enterprise software…

Five9, Inc, a leading provider of the intelligent cloud contact center, announced that the company is expanding its global presence by partnering with Conn3ct, a leading customer experience, unified communications, and network services communications provider for international businesses. Conn3ct is a trusted communications solutions provider that draws on over 30 years of experience in assisting multinational organizations around the world solve their communications challenges. Conn3ct is widely recognized for their…

Five9, Inc an industry-leading provider of the intelligent cloud contact center, announced that the company has entered into an alliance agreement with Deloitte Digital, part of Deloitte Consulting LLP, one of the largest professional services organizations in the world. As part of the alliance, the organizations will work together to accelerate growth and critical Go To Market strategies in key regions and verticals. Five9 and Deloitte Digital have collaborated over the past several years to bring transformational Cloud…

Seamless integration provides real-time and post-call customer feedback and actions that lead to exceptional customer engagement and experience Medallia (MDLA), the leader in experience management announced a partnership with Five9, a leading cloud contact center provider. The two companies will deliver a seamless integration between the Five9 Intelligent Cloud Contact Center and Medallia Experience Cloud - providing real-time feedback and analytics on call center interactions and customer engagement. “Customers want to…

Five9, Inc., a leading provider of the intelligent cloud contact center, announced the execution of a definitive agreement to acquire Inference Solutions, the most widely deployed Intelligent Virtual Agent (IVA) platform. "Intelligent and personalized self-service has become the preferred approach to service for customers," said Donna Fluss, President, DMG Consulting, LLC. "IVAs, which are AI-enabled omni-channel self-service solutions, are going to play a major role in the future of customer service as they provide an…

net2phone, a global provider of unified cloud communications solutions to businesses, announced a partnership with Five9, a leading provider of the intelligent cloud contact center. Through the partnership, the company is now offering Five9's intelligent cloud contact center as a service (CCaaS) to complement its own business cloud communication solution. "The partnership with Five9 enables net2phone to extend our market reach with comprehensive communications solutions for enterprises with significant customer contact…

CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announced they are offering a Native Microsoft Teams Cloud Contact Center through their strategic partner, Five9. In July 2020, Five9 announced its selection as a Microsoft strategic contact center partner to integrate its Intelligent Cloud Contact Center platform with Microsoft Teams. Marketing Technology News: Momo Announces New Executive Chairman and CEO Five9 and Microsoft Teams integration…

Five9, Inc., a leading provider of the intelligent cloud contact center, announced the general availability of Five9 Agent Assist in Q4. Five9 Agent Assist extends Five9 Intelligent Cloud Contact Center capabilities with assistance focused on helping the agent during and after calls. Using AI-based, real-time call transcriptions, Five9 Agent Assist provides the first use case, a powerful new capability called Assisted Summarization. With this technology, Five9 Agent Assist can summarize calls and with optional confirmation…

Five9 Customers Can Now Use Selligent to Empower Contact Center Agents with Real-Time Customer Information Selligent, the intelligent omnichannel cloud technology company, announced that it has joined the Five9 App Marketplace, merging the capabilities of Selligent Experience Cloud with the Five9 Intelligent Cloud Contact Center for improved omnichannel customer experiences. By rooting evolving customer experiences in data collected throughout the customer journey, contact center agents are better able to assess needs and…

Five9, Inc a leading provider of the intelligent cloud contact center, announced Five9 VoiceStream to help customers, partners and system integrators leverage the power of real-time voice and add a broad range of value-added applications on top of the Five9 platform. Five9 VoiceStream is a developer-friendly, modern cloud-to-cloud real-time media streaming API that enables frictionless integrations with partners and is highly secure to ensure customers' precious voice data is protected. "We are witnessing a wave of…

Five9 CFO brings more than 35 years of financial leadership to the ON24 board ON24, the technology leader helping businesses innovate their marketing through interactive, data-rich digital experiences, announced that financial leader Barry Zwarenstein joined the company's Board of Directors. He will also serve as chair of the Board's audit committee. Zwarenstein is currently the Chief Financial Officer of the cloud contact center software company Five9 where he's led the company's financial strategy for the past eight…

Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone Five9, Inc., a leading cloud contact center provider, announced the launch of an Agent-Expert Consultation experience which seamlessly enables contact center agents to access the subject matter expertise of any Zoom Phone users in the organization. As a result, agents can now answer questions more quickly and accurately. PAR Technology Corporation (PAR) is a joint Five9 and Zoom Video Communications, Inc.…

Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone Five9, Inc., a leading cloud contact center provider, today announced the launch of an Agent-Expert Consultation experience which seamlessly enables contact center agents to access the subject matter expertise of any Zoom Phone users in the organization. As a result, agents can now answer questions more quickly and accurately. PAR Technology Corporation (PAR) is a joint Five9 and Zoom Video Communications, Inc.…

Five9, Inc, a leading provider of the intelligent cloud contact center, announced today that the company assisted a leading Canadian provider for home, automobile and business insurance to swiftly move 1,200 agents to work remotely as COVID-19 work from home mandates increased. .@Five9 Empowers Canadian Insurance Provider to Migrate 1,200 Agents to Work Remotely “The agility of the cloud empowers contact centers to quickly pivot to a completely remote workforce,” said Dan Burkland, Five9 President. “Luckily for this…

Five9 Intelligent Contact Center Offers Reliable, Scalable and Affordable Work From Home Solutions Five9, Inc., the leading provider of the intelligent cloud contact center, announced the launch of the Five9 FastTrack Program to help enterprises quickly transition to a safe and reliable work from home contact center solution as COVID-19 continues to push businesses to a remote work model. .@Five9 Intelligent Contact Center Offers Reliable, Scalable and Affordable Work From Home Solutions Amid #COVID19 Outbreak…

The Five9 Intelligent Cloud Contact Center Keeps People Working, Connected and Safe Five9, Inc., the leading provider of the intelligent cloud contact center, announced that as part of their ongoing efforts to help organizations execute their business continuity plans during the coronavirus (COVID-19) outbreak, Five9 has enabled tens of thousands of contact center agents to work from home across the globe. Enterprises are Migrating to @Five9 in 48 Hours to Enable Agents to Work From Home During Coronavirus Outbreak…

Five9, Inc., a leading provider of the intelligent cloud contact center, announced that a global web conferencing and collaboration solution provider has chosen Five9 for its close collaboration and integration with Salesforce. Previously, the global enterprise’s system did not integrate with their customer relationship management platform, Salesforce. This resulted in the enterprise’s 150 agents, who field inbound support and sales calls, to lose valuable time looking up caller info, causing a poor service experience for…

Automotive remarketing leader improves customer satisfaction, solves customer issues, and avoids business disruptions Five9, Inc., the leading provider of the intelligent cloud contact center, announced that global vehicle remarketing and technology solutions provider, KAR Global, deployed Five9 and ServiceNow to improve customer service and streamline operations. KAR Global’s unique end-to-end platform provides buyers and sellers across the global wholesale used vehicle industry with innovative, technology-driven…