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Five9

Five9 Partners with Zoom to Provide Enhanced Agent-Expert Consultation

Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone Five9, Inc., a leading cloud contact center provider, announced the launch of an Agent-Expert Consultation experience which seamlessly enables contact center agents to access the subject matter expertise of any Zoom Phone users in the organization. As a result, agents can now answer questions more quickly and accurately. PAR Technology Corporation (PAR) is a joint Five9 and Zoom Video Communications, Inc.…

Five9 Partners with Zoom to Provide Enhanced Agent-Expert Consultation

Joint Customer Live with Agent-Expert Consultation - Now Offered on Top of Five9 Integration with Zoom Phone Five9, Inc., a leading cloud contact center provider, today announced the launch of an Agent-Expert Consultation experience which seamlessly enables contact center agents to access the subject matter expertise of any Zoom Phone users in the organization. As a result, agents can now answer questions more quickly and accurately. PAR Technology Corporation (PAR) is a joint Five9 and Zoom Video Communications, Inc.…

Five9 Empowers Canadian Insurance Provider to Migrate 1,200 Agents to Work Remotely

Five9, Inc, a leading provider of the intelligent cloud contact center, announced today that the company assisted a leading Canadian provider for home, automobile and business insurance to swiftly move 1,200 agents to work remotely as COVID-19 work from home mandates increased. .@Five9 Empowers Canadian Insurance Provider to Migrate 1,200 Agents to Work Remotely “The agility of the cloud empowers contact centers to quickly pivot to a completely remote workforce,” said Dan Burkland, Five9 President. “Luckily for this…

Five9 Launches FastTrack Program Amid COVID-19 Outbreak

Five9 Intelligent Contact Center Offers Reliable, Scalable and Affordable Work From Home Solutions Five9, Inc., the leading provider of the intelligent cloud contact center, announced the launch of the Five9 FastTrack Program to help enterprises quickly transition to a safe and reliable work from home contact center solution as COVID-19 continues to push businesses to a remote work model. .@Five9 Intelligent Contact Center Offers Reliable, Scalable and Affordable Work From Home Solutions Amid #COVID19 Outbreak…

Enterprises are Migrating to Five9 in 48 Hours to Enable Agents to Work From Home During Coronavirus Outbreak

The Five9 Intelligent Cloud Contact Center Keeps People Working, Connected and Safe Five9, Inc., the leading provider of the intelligent cloud contact center, announced that as part of their ongoing efforts to help organizations execute their business continuity plans during the coronavirus (COVID-19) outbreak, Five9 has enabled tens of thousands of contact center agents to work from home across the globe. Enterprises are Migrating to @Five9 in 48 Hours to Enable Agents to Work From Home During Coronavirus Outbreak…

Global Web Conferencing Enterprise Selects Five9 for Salesforce Integration

Five9, Inc., a leading provider of the intelligent cloud contact center, announced that a global web conferencing and collaboration solution provider has chosen Five9 for its close collaboration and integration with Salesforce. Previously, the global enterprise’s system did not integrate with their customer relationship management platform, Salesforce. This resulted in the enterprise’s 150 agents, who field inbound support and sales calls, to lose valuable time looking up caller info, causing a poor service experience for…

KAR Global Improves Customer Service and Operational Efficiency with Workflow Solution from Five9 and ServiceNow

Automotive remarketing leader improves customer satisfaction, solves customer issues, and avoids business disruptions Five9, Inc., the leading provider of the intelligent cloud contact center, announced that global vehicle remarketing and technology solutions provider, KAR Global, deployed Five9 and ServiceNow to improve customer service and streamline operations. KAR Global’s unique end-to-end platform provides buyers and sellers across the global wholesale used vehicle industry with innovative, technology-driven…

Five9 to Acquire Virtual Observer, Formerly Known as CSI, to Enable Superior Customer Experience and Transform Contact Center Efficiency

Strategic acquisition comes as Five9 continues to accelerate enterprise cloud contact center adoption Five9, Inc., the leading provider of the intelligent cloud contact center, announced the execution of a definitive agreement to acquire Virtual Observer, formerly known as CSI, an innovative provider of cloud-based Workforce Optimization (WFO), also known as Workforce Engagement Management (WEM), solutions. Virtual Observer has been a Five9 partner for over three years with more than 150 joint customers. As customers…

US Real Estate Franchise Chooses Five9 for the Intelligent Cloud Contact Center’s CRM Integration

Five9, Inc., a leading provider of the intelligent cloud contact center, announced that a US nationwide real estate investor has chosen to replace its on premise contact center and move to the cloud with Five9. US Real Estate Franchise Chooses @Five9 for the Intelligent Cloud Contact Center’s CRM Integration The franchise provides services to homeowners who need to quickly sell their properties and are willing to take less money for them. More than 1,000 agents staff the inbound contact center to field calls from sellers…

Five9 Wins 2019 Aragon Research Innovation Award for Intelligent Contact Center

Vendors Are Selected for Innovation Awards Based on the Core Innovation of Their Product or Service Five9, Inc., the leading provider of the intelligent cloud contact center, has been named a winner of the 2019 Aragon Research Innovation Award for Intelligent Contact Centers. .@Five9 Wins 2019 @AragonResearch1 Innovation Award for the Intelligent Contact Center Category for the 2nd Year in a Row! #AragonTransform19 “Providers like Five9 are driving the intelligent contact center market forward,” said Jim Lundy, CEO and…

Five9 Sees Market Success in New Joint Offering with Zoom

Jointly Developed Solution Allows Seamless Call Routing Between Zoom Phone and the five9 Intelligent Cloud Contact Center Bringing Customers the Benefits of a Fully Integrated UC and CCaaS World Five9, Inc., the leading provider of the Intelligent Cloud Contact Center, announced the deployment of a joint customer based on its partnership with Zoom Video Communications, Inc. The company, a provider of restaurant point of sale (POS) equipment, is now live with Zoom Phone and the Five9 Intelligent Cloud Contact Center. The…

Outdoor Recreational Products Manufacturer Moves Contact Center to the Cloud with Five9

Five9, Inc., the leading provider of the intelligent cloud contact center, announced that a recreational products manufacturer has chosen to replace its on-premise contact center and move to the cloud with Five9. The company produces an array of outdoor recreational products, in addition to outdoor apparel. Their inbound contact center fields calls from customers and provides technical support. Previously, they were using an on-premise contact center that required excessive upgrades and maintenance, which was challenging…

Five9 Introduces App Marketplace, as Partner Ecosystem More Than Doubles in 2019

Five9, Inc., the leading provider of the intelligent cloud contact center, announced the availability of the Five9 App Marketplace. Since last year, Five9 has more than doubled its partner community providing more choice to customers as they seek to address their contact center and customer engagement needs. With heightened consumer expectations, enterprises are under pressure to provide exceptional customer care with the contact center acting as the front door to many organizations. However, today’s enterprises are more…

Five9 Announces Five9 Einstein Engagement Bot on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

Five9 Customers Can Now Benefit from the five9 Einstein Engagement Bot Five9, Inc., announced it has launched the Five9 Einstein Engagement Bot on Salesforce AppExchange, empowering enterprise contact centers to engage customers with intelligent, compelling interactions. This integration enables Einstein Bot to engage with the customer, determine the intent of their need, provide quick answers or, if necessary, intelligently escalate to a chat or a phone call back from an agent. In the case of escalation, the full context…

Five9 to Provide Extraordinary Customer Experiences Using Microsoft Teams

Five9, Inc., a leading provider of the intelligent cloud contact center, announces that Microsoft has selected Five9 as a strategic contact center partner to deeply integrate the Five9 Intelligent Cloud Contact Center platform with Microsoft Teams. @Five9 to Provide Extraordinary Customer Experiences using @Microsoft Teams “We are very pleased to partner closely with Microsoft Teams to deliver a superior end-to-end solution to our customers,” said Dan Burkland, Five9 President. “With the addition of Teams, we can now…

Five9 Grows C Suite with the Addition of Jonathan Rosenberg as CTO

Former VP and CTO of Cisco’s Collaboration Technology Group to Help Drive AI Innovation in Contact Center Five9, Inc., a leading provider of cloud contact center software for the digital enterprise, announced Jonathan Rosenberg has joined the company as CTO and head of artificial intelligence (AI), effective immediately. In his new role, Rosenberg will work alongside Five9 EVP of Engineering, David Pickering, with responsibility for technology architecture and roadmap. In addition, Rosenberg will also have direct…

Bright Pattern Ranks #1 Among Top Cloud Contact Center Vendors for Sixth Time in Gartner GetApp Report

Bright Pattern, Leading Provider of Omnichannel Contact Center Software, Is Recognized by the Gartner Digital Markets Network and GetApp as the Top Provider of Cloud Contact Center Software Bright Pattern announces its placement as the #1 cloud contact center vendor by Gartner GetApp for the sixth consecutive quarter. Bright Pattern, which has seen tremendous momentum in both global expansion and product innovation, was recognized in the Call Center Category Leaders Q4 2018 for Bright Pattern Contact Center, an all-in-one…

Fireside Chat with Bill Walker

Bill Walker talks about his role in The Unison Home Ownership Investors, and their sales and marketing approaches. Know My Team Tell us about your role at Unison Home Ownership Investors and how you got here. As the Chief Revenue Officer at Unison Home Ownership Investors, I am responsible for cultivating and building out new and existing marketing channels and supporting the onboarding and servicing of new clients. Prior to joining Unison, I was Vice President of Customer Experience at Prosper Marketplace where I…

Sekure Merchant Deploys CallMiner Speech Analytics via Five9 to Boost Sales Conversions

Sekure Merchant Solutions Selected CallMiner Eureka for the Data-Driven Insight Available from 100% Monitoring of Agent Interactions for Automated Quality Management and Sales Training CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced recently at Five9 CX Summit that Sekure Merchant Solutions is seeing early success in its implementation of CallMiner Eureka as its speech and engagement analytics solution. CallMiner Eureka is provided to Sekure Merchant Solutions…