Only 30% of Midsized Call Centers Are Confident in Ability to Meet Customer Needs It’s imperative for companies to continue …
Call Journey and Avtex Harness the Power of Voice Data to Enhance Customer Experience Across North America By STS News Desk On May 8, 2019 58
Customer experience is outranking products and services as the main point of differentiation for businesses. Avtex, a global leader in …
Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO
Proven Growth-Oriented Chief Executive Takes the Reins of Global Customer Experience Leader to Further Expand Cloud Market Leadership Genesys, the …
Genesys Calls All Customer Experience Professionals to Denver June 10 to 13 to New Signature Event, Xperience19
Make Every Moment Count at the Premier Customer Event of the Year Genesys, the global leader in omnichannel customer experience and …
MarTech Interview with Damian Kelly, VP Offer Management, Genesys
"Successful scaling means that your cost to acquire or serve each new customer reduces as you grow." What inspired you …
Genesys Expands Support for Google Cloud Contact Center AI Across All Three Customer Experience Platforms
Tightly Integrated Solution Marks Swift Progress on Genesys and Google Cloud Partnership Launched Less Than a Year Ago Genesys, a …
Genesys Returns to Toronto for 7th Annual Tech and Customer Experience Summit
Join Innovative Industry Leaders to Discuss the Impact of Artificial Intelligence on the Rapidly Evolving Future of the Customer Journey …
MarTech Interview with Ryan Grable, Vice President of Global Digital Demand Generation, Genesys
"MarTech stacks need to work together and ensure alignment as accounts and contacts transition from one channel to the next." …
Genesys to Showcase Customer Success Using Cloud, AI and Digital Channels at Enterprise Connect 2019
Genesys, the global leader in omnichannel customer experience and contact center solutions, is showcasing its cloud, artificial intelligence and digital engagement …
Imagine If… AI Could Predict and Engage When Your Prospect is Ready to Buy
Imagine being able to track customer journeys across your website—to predict when to engage with prospects based on previous customers’ behavior and …
MIT Global Survey: 90% of Companies Deploy Artificial Intelligence in the Customer Journey
New MIT Technology Review Insights Report Sponsored by Genesys Finds Global Brands Using AI Benefit from Increased Efficiency, Greater Brand …
Industry First: Genesys Debuts Fastest, Most Accurate AI-Powered Forecasting and Scheduling Service for Better Workforce Management
Winter Innovations Include Hundreds of Features and Services Grounded in AI and Automation for Better Customer Experience and Increased Employee …
New Research Finds Only 12.5% of US Consumers Actually Hate Chatbots
When It Comes to Getting the Best Customer Service, New Genesys Study Shows 75% of Consumers Say a Human Is …
Ada Launches on the Genesys AppFoundry
Ada’s Automated Chatbot Combines with Genesys Customer Experience Platform to Enable Enterprises to Provide Incredible 24/7 Customer Service Ada announced …
Aria Solutions Joins the Ranks as Gold Partner at Genesys
Aria Solutions Achieves Highest Genesys Partner Status by Joining Elite Group of 30 Gold Partners out of an Approximately 700-Member …
InGenius Releases New Integration for Microsoft Dynamics 365
InGenius announced a new integration for InGenius Connector Enterprise between the Genesys PureEngage platform and Microsoft Dynamics 365. The InGenius …
Genesys Unveils New Customer Experience Marketplace to Drive Unparalleled Business Performance
Genesys’s New Unified AppFoundry Offers Ecosystem of 200+ Pre-Built Integrations, Giving Customers Time-To-Value Almost Immediately At the Enterprise Connect conference …
Genesys Acquires Altocloud to Empower All Businesses with Improved Sales and Service Results Through AI and Journey Analytics
Genesys Customers Gain Rich Real-Time Engagement Capability to Deliver a Hyper-Personalised Experience, Resulting in Higher Lead Conversion and Customer Satisfaction …
Genesys PureCloud Integrates with Amazon Lex
Customers Benefit From More Efficient IVR Routing, Improved First Call Resolution, And Increased Customer Satisfaction Genesys, a global leader in omnichannel …
MIT Technology Review Study: Iconic Firms Embrace AI and CX Technologies Without Compromising on human capital investments
Iconic Firms Place A High Value On Human Capital Investment, And Are Keen To Strike The Right Balance Between Human …