Genesys survey highlights cultural differences as U.S., China and India show highest rate of frustration while seeking help More than …
AMC Technology Launches DaVinci App on Genesys AppFoundry
Genesys AppFoundry Partner Offers Seamless Integration Between its DaVinci Platform and Genesys PureCloud AMC Technology, a leading Computer Telephony Integration …
Genesys Survey Shows U.S. Consumers Are Warming up to AI: Nearly 70% Describe Past Experiences With Customer Service Bots as Positive
Chatbots Are Also More Polite Than Humans, Say Nearly 40% of Genesys Survey Respondents As organizations increasingly look to artificial …
Genesys Cloud Flies High with Record Sales and 70% Yoy Annual Revenue Growth
Avaya Displacements Drive 143% Increase in Genesys Cloud Sales Genesys, the global leader in omnichannel customer experience and contact center solutions, reports 70% …
Genesys Unveils Industry’s First Self-Service, Fully Automated Free Trials for AppFoundry Premium Applications
Single-click app installations enable businesses to accelerate time-to-value of their Genesys Customer Experience Software Genesys, the global leader in omnichannel …
US Employers Expect Growth of Artificial Intelligence in the Workplace But Not Major Job Reductions
Genesys Contrasts Key Findings from Separate Employer and Employee Opinion Surveys Artificial Intelligence (AI) is moving full steam ahead in …
Genesys Awarded GSA’s New Contact Center SIN for Automation
Government Agencies Can Now Procure Industry-Leading Customer Experience Solutions for Artificial Intelligence, Chat and Voice Bots, Speech Recognition and More …
It’s Ok to Message Your Customers – but They’re Not Your Friends
Messaging technology is more than mere texting. It supports incredible communicative flexibility, all within a single personalized environment. Be it …
MarTech RADAR 2019: Top 250 B2B Technology Companies You Should Follow
Our MarTech Radar 2019 Brings You The Top 250 B2B Technology Companies That We Believe Would Continue to Excite Us …
70% of US Employees Hold Positive View of Artificial Intelligence in the Workplace Today
Genesys Survey Results Challenge Common Assumptions About AI Job Displacement Fears Despite recent doom-and-gloom anecdotal reporting, a nationwide survey of …
Selligent Marketing Cloud to Showcase Collaboration with Genesys at Xperience19
Global Marketing Automation Company Highlights the Power of Its Marketing Cloud With Industry Leading Genesys Customer Experience Platform Global B2C …
Only 30% of Midsized Call Centers Are Confident in Ability to Meet Customer Needs
Only 30% of Midsized Call Centers Are Confident in Ability to Meet Customer Needs It’s imperative for companies to continue …
Call Journey and Avtex Harness the Power of Voice Data to Enhance Customer Experience Across North America By STS News Desk On May 8, 2019 58
Customer experience is outranking products and services as the main point of differentiation for businesses. Avtex, a global leader in …
Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO
Proven Growth-Oriented Chief Executive Takes the Reins of Global Customer Experience Leader to Further Expand Cloud Market Leadership Genesys, the …
Genesys Calls All Customer Experience Professionals to Denver June 10 to 13 to New Signature Event, Xperience19
Make Every Moment Count at the Premier Customer Event of the Year Genesys, the global leader in omnichannel customer experience and …
MarTech Interview with Damian Kelly, VP Offer Management, Genesys
"Successful scaling means that your cost to acquire or serve each new customer reduces as you grow." What inspired you …
Genesys Expands Support for Google Cloud Contact Center AI Across All Three Customer Experience Platforms
Tightly Integrated Solution Marks Swift Progress on Genesys and Google Cloud Partnership Launched Less Than a Year Ago Genesys, a …
Genesys Returns to Toronto for 7th Annual Tech and Customer Experience Summit
Join Innovative Industry Leaders to Discuss the Impact of Artificial Intelligence on the Rapidly Evolving Future of the Customer Journey …
MarTech Interview with Ryan Grable, Vice President of Global Digital Demand Generation, Genesys
"MarTech stacks need to work together and ensure alignment as accounts and contacts transition from one channel to the next." …
Genesys to Showcase Customer Success Using Cloud, AI and Digital Channels at Enterprise Connect 2019
Genesys, the global leader in omnichannel customer experience and contact center solutions, is showcasing its cloud, artificial intelligence and digital engagement …