Genesys

Genesys honors organizations across the world for their innovation and dedication to reimagining the customer experience Genesys, a global cloud leader in customer experience orchestration, announced the winners of its 16th annual…
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New integration and investment expands access to customer service for the global visually impaired community Genesys®, a global cloud leader in customer experience orchestration, has announced it is the first and only customer experience…
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With new Genesys Cloud CX features, companies can easily integrate AI and automation across digital and voice channels Genesys, a global cloud leader in customer experience orchestration, has announced new capabilities within the Genesys…
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Genesys, a global cloud leader in customer experience orchestration, announced Genesys DX, the company's new standalone digital customer engagement offering. Genesys DX leverages the company's CX expertise and Genesys AI, predictive…
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Cloud customer experience leader receives highest ranking in the Frost Radar™: North American Enterprise Cloud Contact Center Market 2021 Report Genesys®, a global cloud leader in customer experience orchestration, has been named as the…
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Qualtrics , the world's No. 1 Experience Management (XM) provider and creator of the XM category, and Genesys, a global leader in cloud customer experience and contact center solutions, today announced a new partnership to help companies…
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Inaugural Sustainability Report Outlines Company's Path to Achieving Carbon Neutrality, Improving Employee Representation and Positively Impacting One Million Lives Genesys®, a global leader in cloud customer experience and contact center…
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Customer experience pioneer to enable companies to deliver high-touch customer engagement at scale with Messenger API for Instagram With more than a billion users, Instagram has become an essential consumer channel for businesses and now…
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Cloud customer experience provider recognized as a Visionary in worldwide report Genesys®, a global leader in cloud customer experience and contact center solutions, has been positioned by Gartner, Inc. as a Visionary in the 2021 Workforce…
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The combination is set to advance its Experience as a Service vision and deliver the next frontier of digital customer experience Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to…
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1 in 6 people confess to having called customer service just to talk to someone; study finds increased interactions with customer service tied to higher feelings of connection Study Highlights: - 2 in 5 consumers feel less connected now…
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Battles to lead audit committee; company adds new chief accounting officer Sharon Virag Genesys, a global leader in cloud customer experience and contact center solutions, announced Kelly Battles has joined its operating committee – the…
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UK GigCX platform innovator Limitless continues global expansion and accelerates CX transformation with Genesys Cloud integration and new investment led by Redline Capital Limitless, the AI-driven gig customer experience platform,…
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Global cloud contact center leader teams with the GigCX platform trailblazer to usher in the era of brand-advocate powered customer service Genesys, a global leader in cloud customer experience and contact center solutions, announced a…
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Digital offering will enable companies to use AI-driven chatbots to help address the wave of expected requests for information from more than 330 million people in the U.S. Genesys, the global leader in cloud customer experience and…
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New Genesys Digital business unit led by Barry O'Sullivan builds on the company's leadership in customer experience and AI Genesys, a global leader in cloud customer experience and contact center solutions, announced the launch of Genesys…
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Avtex, a customer experience (CX) consulting and technology company, announced that it will open a Global Delivery Center (GDC) in Hyderabad, India to enhance their support capabilities and service offerings to their clients. The GDC brings…
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Russian digital services operator Tricolor has turned to Orange Business Services to modernize its customer service activities, leveraging technology from Genesys, a global leader in cloud customer experience and contact center solutions.…
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Genesys, the global leader in cloud customer experience and contact center solutions, has been positioned by Gartner, Inc. as a Leader in the 2020 Magic Quadrant for Contact Center as a Service. The company placed furthest overall for…
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Avtex, a customer experience (CX) consulting and technology company, announced its acquisition of Aria Solutions, a leader in contact center and customer experience solutions based in Calgary, Alberta, Canada. Founded in 1997, Aria…
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