New MIT Technology Review Insights Report Sponsored by Genesys Finds Global Brands Using AI Benefit from Increased Efficiency, Greater Brand …
Industry First: Genesys Debuts Fastest, Most Accurate AI-Powered Forecasting and Scheduling Service for Better Workforce Management
Winter Innovations Include Hundreds of Features and Services Grounded in AI and Automation for Better Customer Experience and Increased Employee …
New Research Finds Only 12.5% of US Consumers Actually Hate Chatbots
When It Comes to Getting the Best Customer Service, New Genesys Study Shows 75% of Consumers Say a Human Is …
Ada Launches on the Genesys AppFoundry
Ada’s Automated Chatbot Combines with Genesys Customer Experience Platform to Enable Enterprises to Provide Incredible 24/7 Customer Service Ada announced …
Aria Solutions Joins the Ranks as Gold Partner at Genesys
Aria Solutions Achieves Highest Genesys Partner Status by Joining Elite Group of 30 Gold Partners out of an Approximately 700-Member …
InGenius Releases New Integration for Microsoft Dynamics 365
InGenius announced a new integration for InGenius Connector Enterprise between the Genesys PureEngage platform and Microsoft Dynamics 365. The InGenius …
Genesys Unveils New Customer Experience Marketplace to Drive Unparalleled Business Performance
Genesys’s New Unified AppFoundry Offers Ecosystem of 200+ Pre-Built Integrations, Giving Customers Time-To-Value Almost Immediately At the Enterprise Connect conference …
Genesys Acquires Altocloud to Empower All Businesses with Improved Sales and Service Results Through AI and Journey Analytics
Genesys Customers Gain Rich Real-Time Engagement Capability to Deliver a Hyper-Personalised Experience, Resulting in Higher Lead Conversion and Customer Satisfaction …
Genesys PureCloud Integrates with Amazon Lex
Customers Benefit From More Efficient IVR Routing, Improved First Call Resolution, And Increased Customer Satisfaction Genesys, a global leader in omnichannel …
MIT Technology Review Study: Iconic Firms Embrace AI and CX Technologies Without Compromising on human capital investments
Iconic Firms Place A High Value On Human Capital Investment, And Are Keen To Strike The Right Balance Between Human …
Genesys Makes Customer Experience Simpler with Microsoft Office 365 Integration
Organizations Migrating To Office 365 Benefit From Fully Integrated Suite Of Genesys Platform Capabilities For Omnichannel Customer Engagement Genesys®, a …