Genesys

Genesys Engage on Microsoft Azure Is a New Trusted and Secure Cloud Offering Built to Ease the Transition to the Cloud for Large Enterprises  Microsoft Corp. and Genesys have…
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Rapid innovation, lightning-fast deployments and infinite scale solidifies Genesys Cloud as the world's leading public cloud contact center platform Genesys, the global leader in…
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Around the globe, Classical music is top choice to soothe customer support frustrations Team Kate or Team Meghan, vinegar or tomato-based barbecue sauce, paying college…
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Genesys survey highlights cultural differences as U.S., China and India show highest rate of frustration while seeking help More than half (52%) of U.S. respondents in a recent…
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Genesys AppFoundry Partner Offers Seamless Integration Between its DaVinci Platform and Genesys PureCloud AMC Technology, a leading Computer Telephony Integration (CTI) provider, has…
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Chatbots Are Also More Polite Than Humans, Say Nearly 40% of Genesys Survey Respondents As organizations increasingly look to artificial intelligence (AI) and machine learning to…
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Avaya Displacements Drive 143% Increase in Genesys Cloud Sales Genesys, the global leader in omnichannel customer experience and contact center solutions, reports 70% of new…
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Single-click app installations enable businesses to accelerate time-to-value of their Genesys Customer Experience Software Genesys, the global leader in omnichannel customer experience…
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Genesys Contrasts Key Findings from Separate Employer and Employee Opinion Surveys Artificial Intelligence (AI) is moving full steam ahead in the U.S. workplace. By 2022, 60% of…
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Government Agencies Can Now Procure Industry-Leading Customer Experience Solutions for Artificial Intelligence, Chat and Voice Bots, Speech Recognition and More The United States…
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Messaging technology is more than mere texting. It supports incredible communicative flexibility, all within a single personalized environment. Be it WhatsApp or WeChat or Viber or…
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Our MarTech Radar 2019 Brings You The Top 250 B2B Technology Companies That We Believe Would Continue to Excite Us the Most With Their Cutting– Edge Insights, Events, Content, and…
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Genesys Survey Results Challenge Common Assumptions About AI Job Displacement Fears Despite recent doom-and-gloom anecdotal reporting, a nationwide survey of 1,001 workers in the…
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Global Marketing Automation Company Highlights the Power of Its Marketing Cloud With Industry Leading Genesys Customer Experience Platform Global B2C marketing automation company,…
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Only 30% of Midsized Call Centers Are Confident in Ability to Meet Customer Needs It's imperative for companies to continue evolving their customer engagement strategies if they wish…
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Customer experience is outranking products and services as the main point of differentiation for businesses. Avtex, a global leader in CX solutions, ties up with Call Journey, a leading…
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Proven Growth-Oriented Chief Executive Takes the Reins of Global Customer Experience Leader to Further Expand Cloud Market Leadership Genesys, the global leader in omnichannel…
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Make Every Moment Count at the Premier Customer Event of the Year Genesys, the global leader in omnichannel customer experience and contact center solutions, has announced its new…
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"Successful scaling means that your cost to acquire or serve each new customer reduces as you grow." What inspired you to join Genesys? At SpeechStorm, I had the opportunity to…
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Tightly Integrated Solution Marks Swift Progress on Genesys and Google Cloud Partnership Launched Less Than a Year Ago Genesys, a global leader in omnichannel customer experience and…
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