Hilton

Customer Experience is the crux of any business’s functioning. With the advent of technology, there are many new solutions to the age-old problems that are being easily resolved. Customer experience might have its importance in every industry on a varying level, but for luxury and travel brands, it is always the top priority. Luxury and travel brands are hence, obliged to use customer feedback software to meticulously analyze the customer data, and work on it to improve customer experience (CX). The usage of various CX…

300 Attendees at brConnect SF Took in Keynotes from Hilton, Staples, Disney, Capital One and Others BloomReach, Inc., the Digital Experience Platform company, explored the immense impact of the Experience Era at its first West Coast Community Conference on October 11. Some 300 members of the BloomReach community were in attendance at the sold-out brConnect SF. They represented over 70 companies who use or are partnered with BloomReach. "The Experience Era", BloomReach CEO Raj De Datta said in his…