InMoment

Recognized for Advanced Data Transformation capabilities and Ease of Use by customers MaritzCX, now an InMoment company, is pleased to announce its solution for Employee Experience (EX) Management was named a “Leader” in The Forrester New Wave: Employee EX Management Platforms For Large Enterprises, Q1 2020 Report. Forrester analysts recognized the company’s EX solution as being a mature EX offering with strong trend analysis capabilities and the ability to make useful recommendations. The report stated, “The solution…

InMoment recognized by Women Tech Council list for its global efforts building an inclusive culture and other measures that transform technology culture In honor of International Women’s Day, InMoment announced it has been named on the Women Tech Council (WTC) 2020 Shatter List, a recognition of companies with active measures that help break the glass ceiling for women in technology. Each of the companies on the 2020 list was chosen based on their development and successful implementation of measures that create…

Combined Company Offers Highly Adaptable Experience Programs Focused on Delivering Tangible Business Results InMoment, a recognized market leader and proven innovator in the global customer experience (CX) sector, today confirmed the completion of the MaritzCX transaction. The newly combined company offers an unprecedented combination of state-of-the-art technology and distinctive professional services, alongside a unique ‘agile-first’ approach that offers extraordinary capabilities to drive results for the world’s…

Enterprises on a mission to improve their customer experience (CX) will be able to access unrivaled technology and distinctive professional services from the combined firm InMoment and MaritzCX, recognized market leaders and proven innovators in the global customer experience (CX) sector, announced they have entered into a definitive agreement to combine the two companies. The combined company will immediately support over 2,000 leading brands with a global team of 1,500 employees located in 20 offices spanning North…

Utah Business celebrates Levi Roberts as one of the state’s most influential business professionals InMoment, the leading provider of Experience Intelligence (XI), announces Levi Roberts, InMoment’s VP of Data Science, has been included in Utah Business’ 2020 Forty Under Forty. Forty Under Forty honors professionals aiming to help progress Utah’s reaching business impact. For nearly five years, Levi Roberts has worked at InMoment, beginning as Special Projects Manager. Roberts was promoted in rapid succession to a…

Report: “InMoment Is a Good Fit for Buyers Looking for an Innovative and Strong Partner That Focuses on Both Technology and Services” InMoment, the leading provider of Experience Intelligence (XI), was named a Leader by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms (CFM), Q1 2020. “The strategic and deliberate investments we have made allow us to meet our customers where they are and uniquely drive innovation, partnership and value.” Forrester…

The Institute of Customer Service Has Selected Its Finalists in Esteemed UK Customer Satisfaction Awards, Recognising Innovation and Expertise in Customer Experience InMoment, the leading provider of experience intelligence (XI), is proud to announce the selection of its client, Tesco, as a finalist in The UK Customer Satisfaction Awards. Tesco is one of the world’s leading multinational retailers, with 6,700 stores and serving approximately 80 million customers a week. The awards acknowledge companies and organisations…

Leading full-service residential solar provider collaborates with leading experience intelligence provider to move beyond DIY surveys Vivint Solar, a leading, full-service residential solar company, has chosen InMoment, the leading provider of experience intelligence (XI), as its primary technology platform to expand its Voice of Customer (VoC) program. Vivint Solar customers must go through an important process to begin operating their homes with solar power; alongside this customer journey, InMoment offers the company…

Australian Home-Grown Cafe Teams up with Leading Provider of Experience Intelligence The Coffee Club has partnered with InMoment, the leading provider of experience intelligence (XI), to provide a more comprehensive understanding of the customer experience, leading to promising results, including a 20-point increase in its Net Promoter Score (NPS®). “For our operating, training, and HR teams, addressing the right service concerns in order of priority in the right regions has been critical” With roots in Brisbane…

InMoment, the leading provider of Experience Intelligence (XI), and CX global leader Ipsos, are proud to announce the selection of their client, Crystal Ski Holidays, market leader within the ski industry, as a finalist in the Best Use of Voice of the Customer (VOC) category of the Engage Awards 2019—the only customer and employee engagement industry awards in the UK. “We are delighted to be a finalist in the Best Use of Voice of the Customer category of these prestigious awards” Over the last two years, with the support…

InMoment Hosts Leading Australian Food Franchisor in Showcasing How Customer Experience Intelligence Is Driving Company Success This week at Forrester’s CX Singapore 2019, InMoment, the leader in Experience Intelligence (XI), will host a session with Minor DKL Food Group, the owner of The Coffee Club, in presenting “The Real Work of Turning CX Insights into Results.” Taking place on 28 August in Singapore, the event will bring together some of the world’s best customer experience thought leaders, technology providers, and…

Experience Intelligence Leader Receives Bronze Stevie® Award in 2019 International Business Awards InMoment, the leading provider of Experience Intelligence (XI), was named the winner of a Bronze Stevie Award in the Relationship Management Solution category in the 16th Annual International Business Awards. “We received more nominations than ever and look forward to honoring the Stevie winners at our gala in Vienna, Austria this October.” The International Business Awards are the world’s premier business awards program.…

Prestigious UK Customer Experience Awards Recognise and Celebrate Customer Experience Excellence and Innovation The UK Customer Experience (CX) Awards announced InMoment’s client, CYBG, has been selected as a finalist in this year’s annual awards. As one of the industry’s most prestigious CX events, the awards recognise organisations delivering innovative customer experiences. InMoment is an established leader in experience intelligence. “Customers at the Heart of Everything - Initiative” CYBG, the 6th largest bank in…

"As customer feedback has gotten richer, the ability to discern contextual clues from rich media like videos, audio, etc. is becoming more important." Tell us about your role and journey into technology. What inspired you to start at InMoment? I don’t have a traditional software background by any stretch. I was a pre-med student who worked on Wall Street then started a software company one afternoon. (That should be comforting for anyone struggling to determine their major.) But I was fortunate enough to see a…

Topgolf drives fun & engaging experiences to a global community of over 13 million consumers & 15,000 employees; expects to continue its innovation of world-class in-person and digital experiences via InMoment’s feedback approach Topgolf has selected InMoment, the leading cloud-based experience intelligence platform, to provide the rapidly growing company with the ability to better understand its unique and multifaceted human experience from both a customer experience (CX) and employee experience (EX)…

Majority Investment to Accelerate Company’s Growth and Enhance Its Leadership Position as Innovative Provider of Experience Intelligence Former Nielsen Global President John Lewis Appointed as Executive Chairman InMoment, a leader in customer experience management, announced that it has received a strategic growth investment from funds advised by Madison Dearborn Partners, LLC ("MDP"), a leading private equity firm based in Chicago. MDP has acquired a majority ownership position in InMoment from existing shareholders,…

EX Cloud Key Element in Inmoment’s New Experience Intelligence (XI) Platform InMoment, the leading provider of Experience Intelligence (XI), announced the Employee Experience (EX) Cloud, a key element of the company’s pioneering Experience Intelligence (XI) Platform, which also launched. The introduction of a distinct environment to address employee experience is an extension of InMoment’s 10+ years of expertise in the discipline and gives HR professionals powerful new tools to understand employee perception, including…

Tell us about your role at InMoment and the team/technology you handle. As InMoment's VP of CX Strategy, I’m responsible for designing, deploying, and consulting on CX programs for global Fortune 1000 companies. InMoment is a pioneer in experience intelligence, an advanced form of both Voice of Customer and Employee Experience technologies, which helps the world’s largest and most successful brands effectively manage what, where and when they engage in dynamic conversations. Our technology collects, integrates and…

Specialty Retailer Part of Elite Group of Companies Being Considered for UK Customer Satisfaction Awards InMoment, the leader in cloud-based customer experience intelligence, announced that Edinburgh Woollen Mill has been named a finalist in the UK Customer Satisfaction Awards. The winners will be named at a black-tie event in London on the evening of 5 March 2019. “We are delighted to be a finalist in this category” Founded in 1942 in Langholm, Scotland, Edinburgh Woollen Mill is a private, independently owned…

InMoment, a pioneer in cloud-based customer experience (CX) intelligence technologies, was named a Leader by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms in Asia Pacific, Q4 2018. InMoment was also named a leader in the The Forrester Wave™ Customer Feedback Management Platforms (CFM), Q4 2018, published 30 October. Forrester analysts identified the “eight providers that matter most” for invitation-only participation and conducted an exhaustive evaluation…