InMoment

InMoment, the leading provider of Experience Improvement (XI)™, announced that its XI™ technology platform has been named a 2020 Customer Experience Innovation winner. InMoment launched its hyper-modern XI™ technology platform to challenge the industry status quo for customer experience, and it now has over one million active daily users across all its technologies. InMoment is improving experiences for both customers and employees, and it has recently challenged the world’s top brands to move away from ineffective…

Seasoned veteran brings track record of success to help clients, promotes strategic and tactical focus on ‘owning moments that matter’ through unique InMoment solutions InMoment, the leading provider of Experience Improvement (XI)™, announced that Graham Tutton, a seasoned executive with over 25 years of leading customer experience and insights at several global brands, has joined the company to lead clients through more strategically oriented and impactful programs focused on experience improvements.…

Experienced and passionate leader will accelerate a talent-focused, connected culture of employee excellence and help lead InMoment through the next phase of global expansion InMoment, the leading provider of Experience Improvement (XI)™, announces that Wendy Rand, human resources expert, has joined the company as Chief Human Resources Officer (CHRO) to accelerate the company’s cultural vision for its expanding global employee base. Marketing Technology News: Centro Positioned as a Challenger in the Gartner 2020 Magic…

Launches new class of solutions to help the world’s top brands focus on key moments that matter and attain better growth and business improvement Unique Experience Improvement (XI) solutions rescue brands from wasting billions on failing programs InMoment announced its mission to challenge the customer experience industry and offer an elevated approach focused on Experience Improvement (XI) for the world’s customers, employees, and top brands. This involves dramatically increasing the results from experience programs…

Business strategy shifts needed due to COVID-19; accelerating digital, pivoting delivery channels, different communications and tone required to build trust InMoment, the leading provider of Experience Intelligence (XI)™, announces an exclusive European-wide report analysing the long-lasting impacts on customer experience (CX) and employee experience (EX) as Europe emerges from the pandemic. The report is available for immediate download by brand leaders and customer and employee experience professionals. Analysis of the…

InMoment, the leading provider of Experience Intelligence (XI), announced the immediate availability of the XI Digital Transformation solution, an offering ideally suited to help brands successfully navigate the complicated digital transformation landscape. With the urgency to adopt a modern and comprehensive digital stance, business leaders are being pressed by customers, investors, and their boards to offer a more digitally friendly and cohesive customer and employee experience. InMoment’s XI Digital Transformation…

Unique emotion-based analytics underpins offering revealing important signals behind how to bring employees back to the office in the right way InMoment, the leading provider of Experience Intelligence (XI)™, and a leader in employee experience (EX) and customer experience (CX) solutions, announced an employee Return to Work technology offering designed to identify employee attitudes about office or at-home workplace safety and personal health, work procedures and environmental needs, and ongoing employee well-being as…

Highly successful brand expert advocates ‘memorable experiences at every touchpoint’ as the critical focus for every business leader InMoment™, the leading provider of Experience Intelligence (XI)™, today announced the addition of Tony Weisman to its board of directors. Tony is a leading expert in brand and marketing strategy, and a proponent of creating a positive brand experience across all consumer touchpoints. Tony has decades of driving forward-thinking digital, brand and customer marketing for the world’s top…

Recognized for Advanced Data Transformation capabilities and Ease of Use by customers MaritzCX, now an InMoment company, is pleased to announce its solution for Employee Experience (EX) Management was named a “Leader” in The Forrester New Wave: Employee EX Management Platforms For Large Enterprises, Q1 2020 Report. Forrester analysts recognized the company’s EX solution as being a mature EX offering with strong trend analysis capabilities and the ability to make useful recommendations. The report stated, “The solution…

InMoment recognized by Women Tech Council list for its global efforts building an inclusive culture and other measures that transform technology culture In honor of International Women’s Day, InMoment announced it has been named on the Women Tech Council (WTC) 2020 Shatter List, a recognition of companies with active measures that help break the glass ceiling for women in technology. Each of the companies on the 2020 list was chosen based on their development and successful implementation of measures that create…

Combined Company Offers Highly Adaptable Experience Programs Focused on Delivering Tangible Business Results InMoment, a recognized market leader and proven innovator in the global customer experience (CX) sector, today confirmed the completion of the MaritzCX transaction. The newly combined company offers an unprecedented combination of state-of-the-art technology and distinctive professional services, alongside a unique ‘agile-first’ approach that offers extraordinary capabilities to drive results for the world’s…

Enterprises on a mission to improve their customer experience (CX) will be able to access unrivaled technology and distinctive professional services from the combined firm InMoment and MaritzCX, recognized market leaders and proven innovators in the global customer experience (CX) sector, announced they have entered into a definitive agreement to combine the two companies. The combined company will immediately support over 2,000 leading brands with a global team of 1,500 employees located in 20 offices spanning North…

Utah Business celebrates Levi Roberts as one of the state’s most influential business professionals InMoment, the leading provider of Experience Intelligence (XI), announces Levi Roberts, InMoment’s VP of Data Science, has been included in Utah Business’ 2020 Forty Under Forty. Forty Under Forty honors professionals aiming to help progress Utah’s reaching business impact. For nearly five years, Levi Roberts has worked at InMoment, beginning as Special Projects Manager. Roberts was promoted in rapid succession to a…

Report: “InMoment Is a Good Fit for Buyers Looking for an Innovative and Strong Partner That Focuses on Both Technology and Services” InMoment, the leading provider of Experience Intelligence (XI), was named a Leader by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms (CFM), Q1 2020. “The strategic and deliberate investments we have made allow us to meet our customers where they are and uniquely drive innovation, partnership and value.” Forrester…

The Institute of Customer Service Has Selected Its Finalists in Esteemed UK Customer Satisfaction Awards, Recognising Innovation and Expertise in Customer Experience InMoment, the leading provider of experience intelligence (XI), is proud to announce the selection of its client, Tesco, as a finalist in The UK Customer Satisfaction Awards. Tesco is one of the world’s leading multinational retailers, with 6,700 stores and serving approximately 80 million customers a week. The awards acknowledge companies and organisations…

Leading full-service residential solar provider collaborates with leading experience intelligence provider to move beyond DIY surveys Vivint Solar, a leading, full-service residential solar company, has chosen InMoment, the leading provider of experience intelligence (XI), as its primary technology platform to expand its Voice of Customer (VoC) program. Vivint Solar customers must go through an important process to begin operating their homes with solar power; alongside this customer journey, InMoment offers the company…

Australian Home-Grown Cafe Teams up with Leading Provider of Experience Intelligence The Coffee Club has partnered with InMoment, the leading provider of experience intelligence (XI), to provide a more comprehensive understanding of the customer experience, leading to promising results, including a 20-point increase in its Net Promoter Score (NPS®). “For our operating, training, and HR teams, addressing the right service concerns in order of priority in the right regions has been critical” With roots in Brisbane…

InMoment, the leading provider of Experience Intelligence (XI), and CX global leader Ipsos, are proud to announce the selection of their client, Crystal Ski Holidays, market leader within the ski industry, as a finalist in the Best Use of Voice of the Customer (VOC) category of the Engage Awards 2019—the only customer and employee engagement industry awards in the UK. “We are delighted to be a finalist in the Best Use of Voice of the Customer category of these prestigious awards” Over the last two years, with the support…

InMoment Hosts Leading Australian Food Franchisor in Showcasing How Customer Experience Intelligence Is Driving Company Success This week at Forrester’s CX Singapore 2019, InMoment, the leader in Experience Intelligence (XI), will host a session with Minor DKL Food Group, the owner of The Coffee Club, in presenting “The Real Work of Turning CX Insights into Results.” Taking place on 28 August in Singapore, the event will bring together some of the world’s best customer experience thought leaders, technology providers, and…

Experience Intelligence Leader Receives Bronze Stevie® Award in 2019 International Business Awards InMoment, the leading provider of Experience Intelligence (XI), was named the winner of a Bronze Stevie Award in the Relationship Management Solution category in the 16th Annual International Business Awards. “We received more nominations than ever and look forward to honoring the Stevie winners at our gala in Vienna, Austria this October.” The International Business Awards are the world’s premier business awards program.…