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IPsoft

IPsoft’s Conversational AI Solution Now Available in the Microsoft Azure Marketplace

IPsoft, one of the largest independent leaders in enterprise artificial intelligence (AI), announced its membership to the Microsoft Partner Network and the availability of Amelia, a comprehensive digital employee, in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. The addition of Amelia will enable Microsoft sellers, partners and customers to easily integrate and take advantage of her conversational AI for the enterprise. Amelia has repeatedly been identified as a…

IPsoft’s Amelia Now Available on Genesys AppFoundry

New AI integration for Genesys Cloud enables businesses to deploy digital customer care employees for faster resolutions and reduced wait times IPsoft, the largest independent leader in enterprise artificial intelligence (AI), announced that Amelia, its industry-leading digital customer service agent, is now available on Genesys AppFoundry from Genesys, the global leader in cloud customer experience and contact centre solutions. Marketing Technology News: Cordial Enhances Its Cross-Channel Platform With A Reimagined…

IPsoft Launches Amelia for Customer Care to Help Organisations Scale and Enhance Customer Service

The Digital Contact Centre Employee, who already handles 4.5 million calls/month at Telefónica, can now be cloud-sourced via DigitalWorkforce.ai to support more organisations in delivering a scaled and superior customer service IPsoft, the largest independent leader in enterprise artificial intelligence (AI), is announcing the launch of Amelia for Customer Care. The cloud-based Digital Employee will help companies accelerate their first-touch customer interactions and time to resolution (TTR), with Amelia capable of…

IPsoft Named a Leader in Everest Group Report on Intelligent Virtual Agent Technology Vendors

Receives Top Assessments for Market Adoption, Portfolio MIX, Implementation, Maintenance and Support, and Breadth of Services. IPsoft, the largest independent leader in Enterprise AI, announced that it has been positioned as Leader in a new report from Everest Group, “Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix Assessment 2020.” Everest Group assessed 16 Intelligent Virtual Agent (IVA) vendors across multiple categories, placing high marks to Amelia, IPsoft’s Digital Employee.…

Analytics Insight Magazine Names ‘The 10 Most Innovative Intelligent Automation Solution Providers in 2020’

Analytics Insight Magazine, a brand of Stravium Intelligence has announced ‘The 10 Most Innovative Intelligent Automation Solution Providers in 2020’ in its March issue. Intelligent automation allows organizations to combine human know-how with AI and other disruptive technologies to speed up business processes, reduce errors and minimize human input. The issue features the ten most innovative intelligent automation companies that are helping enterprises transcend conventional performance operations to achieve…

IPsoft Introduces the World’s First Marketplace for Digital Employees: DigitalWorkforce.ai

Businesses Can Now Hire Cloud-Sourced, AI-Powered Digital Workers to Build a Hybrid Workforce for Better Enterprise Scale, Productivity and Efficiency. First Job Role Available Is It Service Desk Engineer IPsoft, the largest independent leader in enterprise AI, today announced the launch of the first marketplace for Digital Employees that can collaborate with human colleagues and catalyze the creation of the hybrid workplace for businesses. The first-of-its-kind hybrid workforce platform will enable businesses to cloud…