Browsing Tag

ITSM

EasyVista Showcasing the Cobalt Release of its Self-Help Product, Designed to Keep Employees Empowered and Customers Connected

MTS Staff Writer 0
Customer Experience Management
New update focuses on next-generation AI with the incorporation of intelligent automation and virtual agent support EasyVista Inc., a global leader in IT Service Management, announced that it will be previewing its latest product release at EV Connect in Austin, TX October 1-2, 2019. Cobalt, the latest release of the EasyVista product portfolio, was developed to provide next-generation updates to their EV Self Help product that includes intelligent Service Bots technology that will enable customers to quickly deploy…

Astound Integrates with ServiceNow to Build AI-Driven Automation in Every App

Sudipto Ghosh 0
In App Marketing
Astound Provides AI-Based Decision Engine That Drives Enterprise Service Management Forward Astound, an enterprise software company applying machine learning and natural language processing to automate service and support, today announced its certified integration for the Now Platform®. The new Astound integration allows customers using ServiceNow® to interact conversationally with any app on the platform using natural language and automate the process of resolving routine service requests. Astound's decision engine …