ITSM

- IFS further extends stronghold in service management with additional Enterprise Service Management capabilities - With Axios Systems' leading ITSM & ITOM solutions, companies can design, automate and simplify workflows along the value chain and deliver amazing Moments of Service IFS, announces it has signed a definitive agreement to purchase Axios Systems PLC, a global provider of cloud-based Enterprise Service Management (ESM) software. Recognized as a leader in IT Service Management (ITSM) and IT Operations…

It helps teams leverage a low-code approach to defining and refining their own workflows Atlassian Corporation Plc, a leading provider of team collaboration and productivity software and the maker of Jira, Confluence, Bitbucket and Trello products, has extended its footprint in IT service management (ITSM) with the launch of Jira Service Management, a cloud-based tool. With an aim of bringing IT operations and development teams together to collaborate at high velocity and power digital enterprises, Atlassian has introduced…

Acquisition brings advanced automation and cloud management capabilities for IT teams navigating the remote work era Freshworks Inc., the customer engagement software company, announced that it completed a key acquisition with Flint, a leading IT orchestration and cloud management platform, to bolster Freshservice’s IT service management (ITSM) and IT operations management (ITOM) capabilities. This acquisition provides greater visibility for IT teams to better manage hybrid infrastructure, optimize spend and automate…

New update focuses on next-generation AI with the incorporation of intelligent automation and virtual agent support EasyVista Inc., a global leader in IT Service Management, announced that it will be previewing its latest product release at EV Connect in Austin, TX October 1-2, 2019. Cobalt, the latest release of the EasyVista product portfolio, was developed to provide next-generation updates to their EV Self Help product that includes intelligent Service Bots technology that will enable customers to quickly deploy…

Astound Provides AI-Based Decision Engine That Drives Enterprise Service Management Forward Astound, an enterprise software company applying machine learning and natural language processing to automate service and support, today announced its certified integration for the Now Platform®. The new Astound integration allows customers using ServiceNow® to interact conversationally with any app on the platform using natural language and automate the process of resolving routine service requests. Astound's decision engine …