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Luminoso

MarTech Interview with Adam Carte, CEO at Luminoso

"Business leaders should invest time understanding where AI works and where AI struggles." Hi Adam.You come from a very interesting background where you have managed vastly different portfolios. Could you tell us about this enriching journey and how you landed at Luminoso? I think of my career as a sequence of small steps in which I applied what I learned in the past to something new – that, combined with a difficulty saying "no" when asked to do something. When I graduated from college in 1991, we were in a recession;…

TechBytes with Vanya Cohen, Machine Learning Engineer at Luminoso

Hi Vanya, from spending your time in Seattle to joining an NLP and AI technology company - what inspired you to make this journey? Growing up in Seattle, I was exposed to tech at a pretty young age. Most of my friends’ parents worked for Microsoft. I spent a lot of my free time working on little coding projects, and even started my own business developing Video game mods in high school. Movies like 2001: A Space Odyssey captured my imagination, and gave me a sense that AI was going to be an important part of the…

Luminoso Launches Daylight Express to Make Industry-Leading Text Analytics Technology Accessible to Companies Worldwide

Natural Language Understanding Application for Text Analytics Offers the Fastest Way for Companies to Get Started with Customer Feedback Analytics Luminoso, the company that turns unstructured text data into business critical insights, announced Luminoso Daylight Express, a text analytics application that offers companies the fastest way to drive ROI on analyzing unstructured text data, such as surveys, product reviews, and call center transcripts. Immediately available to businesses around the world, Daylight Express…

Luminoso Launches New Capabilities to Accelerate Customer Feedback Analysis for Businesses Worldwide

Luminoso Daylight now features advanced sentiment analysis in a no-code application for customer analytics    Luminoso announced a series of new capabilities in Luminoso Daylight, the company’s natural language understanding application that offers the fastest way for businesses to analyze unstructured text data, such as product reviews, open-ended survey responses, and support tickets. With the introduction of advanced sentiment analysis, and a new insights dashboard, Luminoso’s users will be able to conduct more robust…

Luminoso Wins Frost & Sullivan Customer Value Leadership Award

Luminoso, the natural language company that provides AI-powered analysis of unstructured data, announced that the company has received Frost & Sullivan’s 2019 Customer Value Leadership Award for its AI-Enhanced Natural Language Understanding solutions. This award acknowledges both the quality of Luminoso’s software, as well as the company’s strong business performance and growth potential. “From e-commerce to manufacturing, businesses across industries spend significant resources trying to make sense of the deluge of…

MarTech Interview with Jeff Foley, VP of Marketing, Luminoso

"I think 2019-2020 will be more about incremental operationalization of AI techniques, rather than game-changing disruptions." Tell us about your role and journey into technology. What inspired you to start at Luminoso? I started my career as a release engineer, working on speech technology at Dragon Systems. Since I had studied speech recognition and signal processing at MIT, it was a great introduction to the tech world. Over time, though, I found that my favorite language to program in was “English,” and so I moved…

New AI Tech Reshapes How Companies Listen to Customers

Customer Experience Leaders Using Luminoso Can More Quickly Identify Hot Topics Otherwise Buried in Avalanches of Open-Ended Customer Feedback Luminoso, the natural language company that provides AI-powered customer insight, is helping a growing list of customer experience professionals and data scientist teams to learn from the high volume of constantly arriving customer communications - like support tickets, open-ended survey responses, and product reviews - that would otherwise go unread. “Global enterprises selling…