Browsing Tag

MaritzCX

InMoment Challenges Status Quo: Stop Managing Experiences, Start Improving Them

Launches new class of solutions to help the world’s top brands focus on key moments that matter and attain better growth and business improvement Unique Experience Improvement (XI) solutions rescue brands from wasting billions on failing programs InMoment announced its mission to challenge the customer experience industry and offer an elevated approach focused on Experience Improvement (XI) for the world’s customers, employees, and top brands. This involves dramatically increasing the results from experience programs…

MaritzCX, An InMoment Company, Named an Employee Experience Management Platform Leader by Independent Research Firm

Recognized for Advanced Data Transformation capabilities and Ease of Use by customers MaritzCX, now an InMoment company, is pleased to announce its solution for Employee Experience (EX) Management was named a “Leader” in The Forrester New Wave: Employee EX Management Platforms For Large Enterprises, Q1 2020 Report. Forrester analysts recognized the company’s EX solution as being a mature EX offering with strong trend analysis capabilities and the ability to make useful recommendations. The report stated, “The solution…

InMoment Confirms Completion of MaritzCX Transaction

Combined Company Offers Highly Adaptable Experience Programs Focused on Delivering Tangible Business Results InMoment, a recognized market leader and proven innovator in the global customer experience (CX) sector, today confirmed the completion of the MaritzCX transaction. The newly combined company offers an unprecedented combination of state-of-the-art technology and distinctive professional services, alongside a unique ‘agile-first’ approach that offers extraordinary capabilities to drive results for the world’s…

InMoment and MaritzCX Join Forces—Combined Company will Deliver Extraordinary Capabilities to Drive Results for the World’s Leading Brands

Enterprises on a mission to improve their customer experience (CX) will be able to access unrivaled technology and distinctive professional services from the combined firm InMoment and MaritzCX, recognized market leaders and proven innovators in the global customer experience (CX) sector, announced they have entered into a definitive agreement to combine the two companies. The combined company will immediately support over 2,000 leading brands with a global team of 1,500 employees located in 20 offices spanning North…

MaritzCX and LivingLens Partner to Transform Experience Management Programs with AI and Video

MaritzCX integrated the LivingLens video intelligence platform within its experience management platform and artificial intelligence (AI) suite, giving businesses unprecedented access to customer feedback to deliver tremendous experience management. By getting closer to customer emotions through powerful video “showreels” and AI, businesses are gaining deeper insights about customer feedback and expectations to drive continuous improvement. “There’s little that is more powerful than seeing actual customers relay their…

Subaru Selects MaritzCX Customer Experience Platform to Accelerate Its Program Delivery and ROI

Four Solutions Evaluated, MaritzCX Automotive Experience and Experience Management Platform Features Earn Highest Scores Across Every Category Following a competitive internal review and third-party evaluation, the MaritzCX Platform defeated four challenger solutions to become Subaru Canada’s experience management solution. It replaces the customer experience (CX) program Subaru Canada had used for more than a decade. The experience management platform met all the criteria on Subaru Canada’s “shopping list”: category…