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Member Experience

Truliant Selects Avtex to Elevate Member Experience

Avtex, a customer experience (CX) consulting and technology company, announced that Winston-Salem based Truliant Federal Credit Union has selected them to champion their vision of transforming their Member Experience (MX) strategy and the technology ecosystem to support it. A $3.1 billion-asset credit union, Truliant is focused on accelerating digital transformation to reshape the member experience. With a strategic initiative to better leverage its technology ecosystem to deliver exceptional service, Truliant will work…

Salesforce Powers PenFed Credit Union’s Digital Financial Services and Member Experience Transformation

PenFed is leveraging Salesforce to provide even more digital conveniences to members during a time of increased demand for remote services Salesforce, the global leader in CRM, announced an expanded relationship with Pentagon Federal Credit Union (PenFed), the nation's second largest federal credit union, to transform its member platform and improve remote financial services amid the current pandemic. Marketing Technology News: TransFunnel Consulting Named HubSpot Advanced Implementation Certified PenFed has…