Browsing Tag

Natural Language Processing

Reputation Acquires Nuvi, Leader in Social Customer Experience

Powerful Social Listening and Analytics Innovations are a Perfect Match for Robust Reputation Experience Management Platform Reputation, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust social customer experience (CX) software company based in Lehi, Utah. Nuvi’s award-winning social listening and data visualization capabilities are a strong complement to Reputation’s innovative platform built for the next generation of experience management. Marketing Technology…

IBM Positioned as a Leader in 2021 Gartner Magic Quadrant for Insight Engines

Organizations and ecosystem partners including EquBot, HSBC and the Clerk of the Superior Court in Maricopa County using IBM Watson Discovery to uncover meaningful business insights IBM, today announced that global research firm Gartner has positioned IBM as a Leader in the newly published 2021 Gartner Magic Quadrant for Insight Engines1. This builds on the recent news that IBM was positioned as a Leader in the 2021 Magic Quadrant for Cloud AI Developer Services2 and the 2021 Magic Quadrant for Data Science and Machine…

Allganize Raises $10 Million Round Led by Atinum Investment

The funding comes as Allganize scales to meet the rising demand for artificial intelligence Allganize announces that it has completed a $10 million financing led by Atinum Investment, with participation from Stonebridge Ventures, Sumitomo Mitsui Banking Corporation and existing investors. This brings the total funds raised by Allganize to $15 million since its founding in July 2017. Marketing Technology News: Trucept Adds Robbe to Board of Directors Headquartered in the San Francisco Bay Area, Allganize…

BNZSA Launches the Most Complete Intent Activation Solution to Identify, Track and Activate Intent Data for B2B Sales and Marketing…

Leading B2B IT marketing agency, BNZSA, today launches the BNZSA Intent Activation Engine, the most complete end-to-end solution to identify, track and activate Intent data for B2B sales and marketing professionals. For the first time ever, BNZSA's Intent Activation Engine connects all the disparate tools available to deliver the most accurate buyer Intent data, with the highest possible lead qualification and industry standard GDPR compliance. Marketing Technology News: MarTech Interview with Ashley Kramer, CMO at…

IRONSCALES Applauded By Frost & Sullivan for Ensuring Superior Email Security With Its Multi-layered, AI-powered Security Platform

Based on its recent analysis of the European AI-powered email security market, Frost & Sullivan recognizes Tel Aviv-founded company IRONSCALES with the 2021 European Customer Value Leadership Award for its self-learning email security solutions. IRONSCALES' multi-layered, AI-powered email security solutions protect against sophisticated attacks by leveraging machine learning and threat intelligence to streamline the detection of suspicious emails. In addition, the company's automated incident response solutions…

Zoomd Signs Agreement With GMA Networks in the Philippines

Zoomd adds data about an additional 200 million monthly page views to monetizing targeted publishing as GMA Networks plans to embed Zoomd Search Tech in its leading news website Zoomd Technologies Ltd. and its wholly-owned subsidiary Zoomd Ltd. (collectively, "Zoomd" or the "Company"), the marketing tech (MarTech) user-acquisition and engagement platform, is pleased to announce it has signed an agreement with GMA Networks, Philippines' leading news and sports website publisher, to embed Zoomd's on-site search engine…

Yext Announces Advanced Extractive Question Answering as Part of its “Orion” Search Algorithm Update

The new feature scans complex, unstructured long-form documents to deliver the best, most direct answer to a query in a rich snippet Yext, Inc., the Answers Search Company, announced its latest advanced natural language processing (NLP) algorithm, extractive question answering (QA), also known as document search. This will be available on March 17th as a feature in Yext's "Orion" update. Marketing Technology News: BrainSell Launches Aircall Plugin for SugarCRM The extractive QA algorithm adds a powerful…

Cloud Collaboration Leader Dialpad Achieves Major AI Milestone After Analyzing More Than One Billion Minutes of Voice

Company reveals its real-time transcription model is more accurate than competitors’ Dialpad, Inc., the leading AI-powered cloud communications platform, announced a significant breakthrough regarding its proprietary Voice Intelligence (Vi™) AI technology. Dialpad’s Voice Intelligence combines automated speech recognition (ASR) and natural language processing to deliver real-time business optimization, including call coaching, automated note-taking, sentiment tracking, and transcription analysis. After years of continuous…

Baaz Partners with IDmission to Create a Frictionless Identity Verification Process for Social Media Users in the Middle East

IDmission announced that it will be partnering with Baaz - the first culturally relevant and tailored social media platform for Arabs - to provide biometric verification for secure user onboarding. Baaz aims to build a social media platform designed specifically for Arabs, to meet their needs and bring them closer to each other in a culturally relevant environment that is vivid, simple, and safe. Using advanced data analysis technology and natural language processing technology, Baaz aims to be the first social media…

TechBytes with Dorian Stone, General Manager at Grammarly Business

How does Grammarly work for Enterprise and individual contributors? Grammarly’s AI-powered writing assistant helps 30 million people and 30,000 teams communicate more clearly and effectively every day. With integration across multiple platforms and devices, we serve as a helpful coach empowering our customers wherever they communicate. Our product offerings use AI to analyze and identify ways to enhance writing. This goes beyond spelling and grammar, offering suggestions around many dimensions of communication,…

Haptik Introduces Conversational IVR Solution to Enable Omnichannel Virtual Assistants

Haptik's Conversational IVR solution leverages the company's core AI platform to power virtual agents to naturally interact with customers via voice The solution has been built in partnership with Audiocodes, one of the world's leading voice gateway contact center providers This solution will reduce customer support call wait times and help businesses create better overall customer experience at scale Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio…

Symend Appoints PehKeong Teh As Chief Product Officer

Former Senior Vice-President, Marketing Cloud at Salesforce will lead the evolution of Symend’s product portfolio Symend, an outsourced managed service that uses state-of-the-art behavioral science and technology to engage at-risk customers through empathy, announced that PehKeong Teh has been appointed Chief Product Officer. Teh, a product leader with over 14 years of experience working for global cloud companies like Microsoft, Salesforce and Oracle, began his software career participating in the early cloud…

Escher Releases Retail Analytics Solution

Leveraging AI and natural language processing, Escher’s new cloud-based solution provides Posts with real-time business insights and recommendations to enable critical decision making Escher, the global leader transforming postal operators and couriers, announced the launch of its new Retail Analytics solution. The solution gives Posts the power of real-time updates across their entire network, allowing Posts to make faster, more informed decisions from a single source of truth. The solution segments the sheer volume of…

Call Journey Releases Further Updates to Its Market-Leading Speech Analytics Solution – Continues to Lead the Australian Market in…

The Australian-born company deploys the latest update to its Australian Language model ASR to drive a more personalized journey to Australian customers Call Journey further cements its position as the leading Conversation Analytics provider in Australia with the release of its latest version of its advanced Automatic Speech Recognition (ASR) environment – CJ V6.5, offering best-in-class transcription accuracy and market-leading Word Error Rate (WER) for its Australian market. The V6.5 upgraded Australian Language ASR…

IPC and GreenKey Technologies Launch Dictation as a Service

IPC, a leading global provider of secure, compliant communications and networking solutions for the global financial markets, announced the launch of a new, managed voice trading dictation solution: Dictation as a Service. Dictation as a Service brings together GreenKey Technologies' industry-leading cloud-based speech recognition (automatic speech recognition) and natural language processing (NLP) engine with IPC's unparalleled Connexus Cloud financial ecosystem. The service enables financial traders to "dictate" trade…

SupportLogic Raises $12 Million to Accelerate Its Intelligent Support Platform

SupportLogic, the world's first intelligent support platform for customer support/success teams, announced that it has raised $12 million of seed and Series A funding, led by Sorenson Ventures. This latest series A round will help the company drive it's a market expansion and fuel customer acquisition efforts. SupportLogic was founded in 2016 by Krishna Raj Raja. Krishna established VMware's office in India in 2004 and scaled that company's support functions across the globe. That experience exposed him to collaboration…

Transform User Experiences With Voice

Onymos Conversation Component Enables Developers to Quickly and Easily Incorporate Voice User Interfaces (VUI) to Provide Mobile and Web Users Voice-Based Interactions People are comfortable with talking to dedicated appliances and devices, and now business and technology leaders want to invite voice-based conversations with their users via web apps and mobile apps. The introduction of Conversation, the latest Component in the Onymos Fabric, combines powerful, best-of-breed Automatic Speech Recognition (ASR), Natural…

Quantida Announces the Launch of Complete Data Management and Analytics

Quantida is enterprise-scale data integration, infrastructure management and analytics Quantida  announces the launch of its complete data management and analytics systems for fast-growing, small and medium businesses (SMBs). After honing their machine learning, natural language processing and analytics on dozens of small businesses for the past 20 years, Quantida is now making its services available to all companies. Quantida complete data management gives fast-growing businesses with limited internal resources and…

PowerReviews Launches the “Number One UGC-Dedicated Analytics Platform on the Planet”

PowerReviews announces the release of UGC Analytics, the market-leading user-generated content reporting and text analytics suite powered by AI and Natural Language Processing. The new platform enables brands and retailers to understand, benchmark and improve consumer sentiment through deep analysis of customer-submitted content (ratings, reviews, imagery, video, Q&A and consumer consumption of and interaction with this) on product pages. Marketing Technology News: SundaySky Announces New Integration With Adobe…

IRONSCALES Deploys Natural Language Processing to Automatically Prevent Business Email Compromise Attacks

Leader in self-learning email security becomes the first in anti-phishing to embrace NLP for malicious email classification; Adds new VIP impersonation protections for senior executives IRONSCALES, the pioneer of self-learning email security, announced that it has deployed natural language processing (NLP), using advanced machine learning (ML) and neural networks, to automatically detect and respond to the most common types of business email compromise (BEC) attacks. As an emerging phishing attack technique, BEC leans…