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Natural Language Processing

Escher Releases Retail Analytics Solution

Leveraging AI and natural language processing, Escher’s new cloud-based solution provides Posts with real-time business insights and recommendations to enable critical decision making Escher, the global leader transforming postal operators and couriers, announced the launch of its new Retail Analytics solution. The solution gives Posts the power of real-time updates across their entire network, allowing Posts to make faster, more informed decisions from a single source of truth. The solution segments the sheer volume of…

Call Journey Releases Further Updates to Its Market-Leading Speech Analytics Solution – Continues to Lead the Australian Market in…

The Australian-born company deploys the latest update to its Australian Language model ASR to drive a more personalized journey to Australian customers Call Journey further cements its position as the leading Conversation Analytics provider in Australia with the release of its latest version of its advanced Automatic Speech Recognition (ASR) environment – CJ V6.5, offering best-in-class transcription accuracy and market-leading Word Error Rate (WER) for its Australian market. The V6.5 upgraded Australian Language ASR…

IPC and GreenKey Technologies Launch Dictation as a Service

IPC, a leading global provider of secure, compliant communications and networking solutions for the global financial markets, announced the launch of a new, managed voice trading dictation solution: Dictation as a Service. Dictation as a Service brings together GreenKey Technologies' industry-leading cloud-based speech recognition (automatic speech recognition) and natural language processing (NLP) engine with IPC's unparalleled Connexus Cloud financial ecosystem. The service enables financial traders to "dictate" trade…

SupportLogic Raises $12 Million to Accelerate Its Intelligent Support Platform

SupportLogic, the world's first intelligent support platform for customer support/success teams, announced that it has raised $12 million of seed and Series A funding, led by Sorenson Ventures. This latest series A round will help the company drive it's a market expansion and fuel customer acquisition efforts. SupportLogic was founded in 2016 by Krishna Raj Raja. Krishna established VMware's office in India in 2004 and scaled that company's support functions across the globe. That experience exposed him to collaboration…

Transform User Experiences With Voice

Onymos Conversation Component Enables Developers to Quickly and Easily Incorporate Voice User Interfaces (VUI) to Provide Mobile and Web Users Voice-Based Interactions People are comfortable with talking to dedicated appliances and devices, and now business and technology leaders want to invite voice-based conversations with their users via web apps and mobile apps. The introduction of Conversation, the latest Component in the Onymos Fabric, combines powerful, best-of-breed Automatic Speech Recognition (ASR), Natural…

Quantida Announces the Launch of Complete Data Management and Analytics

Quantida is enterprise-scale data integration, infrastructure management and analytics Quantida  announces the launch of its complete data management and analytics systems for fast-growing, small and medium businesses (SMBs). After honing their machine learning, natural language processing and analytics on dozens of small businesses for the past 20 years, Quantida is now making its services available to all companies. Quantida complete data management gives fast-growing businesses with limited internal resources and…

PowerReviews Launches the “Number One UGC-Dedicated Analytics Platform on the Planet”

PowerReviews announces the release of UGC Analytics, the market-leading user-generated content reporting and text analytics suite powered by AI and Natural Language Processing. The new platform enables brands and retailers to understand, benchmark and improve consumer sentiment through deep analysis of customer-submitted content (ratings, reviews, imagery, video, Q&A and consumer consumption of and interaction with this) on product pages. Marketing Technology News: SundaySky Announces New Integration With Adobe…

IRONSCALES Deploys Natural Language Processing to Automatically Prevent Business Email Compromise Attacks

Leader in self-learning email security becomes the first in anti-phishing to embrace NLP for malicious email classification; Adds new VIP impersonation protections for senior executives IRONSCALES, the pioneer of self-learning email security, announced that it has deployed natural language processing (NLP), using advanced machine learning (ML) and neural networks, to automatically detect and respond to the most common types of business email compromise (BEC) attacks. As an emerging phishing attack technique, BEC leans…

Signals Analytics Lauded by Frost & Sullivan for Enabling Transformative Business Decisions with its Novel Analytical Platform

Signals Analytics' platform can harmonize varied data sources in an automated, configurable manner to derive deep contextual insights Based on its recent analysis of the North American health analytics market, Frost & Sullivan recognizes New York-headquartered Signals Analytics with the 2020 North America Enabling Technology Leadership Award for its novel analytical platform that can harmonize varied data sources in an automated, configurable manner to derive deep contextual insights using natural language processing…

Solvvy Introduces the Conversational Concierge, the Next-Gen Chatbot Platform that Delivers Brilliant Customer Experiences

Solvvy, the leader in conversational customer experience, unveiled its "Conversational Concierge," a Next-Gen Chatbot Platform with a beautifully redesigned experience that allows top brands to effortlessly deliver intelligent, personalized, on-brand support to customers across channels. Businesses who deploy Solvvy provide their customers with a conversational experience which 'traditional' chatbots fail to achieve, with powerful out of the box capabilities that deliver outstanding ROI. "There are a number of…

Serviceaide Launches the Luma Virtual Agent 2.X Series, The Next Generation Of Its Proven AI-Powered Virtual Agent

2.X Series Sets the Stage for Ongoing Innovations in Service and Support Across Automation and Knowledge Management Serviceaide, Inc., a global provider of intelligent, enterprise service management solutions, today announced the launch of the Luma Virtual Agent 2.X Series, with a new architecture designed to provide superior digital support and service.  In addition, the 2.X series sets the stage for integration of deeper, more powerful automation and knowledge management capabilities to be launched later this year.…

Improve Your Bottom Line With Contract Automation and AI

Inefficient contract management is expensive. KPMG estimates that up to 40% of a contract’s value is lost during its lifecycle. The International Association for Contract & Commercial Management (IACCM) found that a company puts up to 9% of its bottom line at risk with poorly managed contracts. The challenge many face when it comes to managing their contracts arises from the large volume that exists in multiple places throughout the organization. Most large companies regularly manage between 20,000 and 40,000…

Deep Learning to Be Key Driver for Expansion and Adoption of AI in Asia-Pacific, Says GlobalData

Deep learning, a subset of machine learning and artificial intelligence (AI), is predicted to provide formidable momentum for the adoption and growth of artificial intelligence in the Asia-Pacific (APAC) region. The next few years will see deep learning become part of main-stream deployments, bringing commendable changes to businesses in the region, says GlobalData, a leading data and analytics company. GlobalData estimates the APAC region to account for approximately 30% of the global AI platforms’ revenue (around…

dotCMS Expands Headless Commerce Capabilities with New API-Driven Integrations

As consumers embrace more channels and devices, from single-page applications to augmented reality apps to in-store digital signage, dotCMS is helping brands expand their shopping experience beyond the traditional website and mobile application dotCMS, the leading open-source Java CMS, has extended its headless CMS capabilities with headless commerce-focused features. As consumers embrace more channels and devices, from single page applications to augmented reality apps to in-store digital signage, commerce brands are…

Mobile CRM: Definitions and Industry Trends

A Mobile CRM is defined as a version of your CRM solution which can be accessed from a mobile device, smartphone, and tablet. Using CRM, you can access updated information about your customers and potential customers in real-time. All thanks to a mobile CRM app that helps your Sales-force work smarter and faster. With a mobile CRM application, you can update, synchronize and share information with all the departments in the company. With mobile CRM, you can access your business data on the go. In simple words, a mobile…

New Partnership Expands Data-Centric Portfolio

BIS, creator of Grooper, the leading software platform for discovering and transforming unstructured data into actionable information, announces a partnership with ImageNet Consulting, Inc., a top ten nationwide Laserfiche provider. This partnership was formed to add data integration to intelligent document workflows. Marketing Technology News: ZypMedia Expands Product and Engineering Leadership Team Intelligent Document Classification and Data Integration The enterprise content services market now has a new…

How BERT Will Affect SEOs in 2020

Whether just beginning to learn about SEO or you're an active professional, it’s not difficult to see that the industry changes quickly. And one of the current shifts we’re witnessing is a lot of commotion on BERT. No, I’m not talking about the iconic Sesame Street character (though they might be happy about the search increase). I mean Bidirectional Encoder Representations from Transformers (BERT). So if you are curious to learn a little bit more about BERT, or how to explain it to clients, then read on for a quick recap…

How Voice is Enhancing Service Across Industries

Have you ever had a written message misinterpreted? Sent a text your spouse took one way when it was meant in completely another? Had an employee misunderstand a task and spend a week barking up the wrong tree? Or maybe a friend never saw your e-mail and you had to fly solo to the concert you just won tickets to? The convenience of e-mail, text messaging, G-chat, WhatsApp and every other communication app is undoubtedly a miracle of modern technology. We can connect with anyone, anywhere, any time. But too often, it means…

4 Evolving Technologies That Are Empowering Chatbots

Chatbots are already transforming industries across the board—and they’re only going to become more impactful as technology evolves. A chatbot is a piece of software that can communicate with users in a back-and-forth, conversational way. All kinds of different businesses and organizations are starting to use them because they can: Automate and scale routine support functions Provide education and information in a friendly, digestible style Guide shoppers to boost e-commerce sales Generate and qualify leads…

AI for Voice Transcription: Is It Here to Last?

AI is one of the driving forces behind what The World Economic Forum called “The Fourth Industrial Revolution”. Developments in this area are expected to help us further automate our workflows and simplify our daily tasks, making everything from our food production chains to management and even medical procedures, far more effective and agile. And, according to PwC, AI is expected to add up to 15.6 trillion dollars to the world economy by 2030. AI is getting smarter faster than ever, with established players, such as…