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Natural Language Processing

CognitiveScale Expands Relationship with Microsoft through Deeper Product Integration

CognitiveScale Inc., an Enterprise AI software pioneer, has expanded its strategic relationship with Microsoft to further accelerate adoption of CognitiveScale’s Cortex software amongst businesses using Microsoft Azure. Today, enterprises spend weeks deploying AI platforms and building intelligent business processes in their cloud or data center environments. As a result, AI projects take a long time to get started and deliver value. Built on open and extensible specifications, Cortex simplifies the design, development,…

Lionbridge Launches Lionbridge AI, Extends Leadership Position in AI Data Training Services

Lionbridge, the world's most trusted globalization partner, is pleased to announce the launch of Lionbridge AI. Marrying the market-leading human-annotated AI training data services and linguistic capabilities of Lionbridge, formerly known as Machine Intelligence, with the data training platform and marketplace of recently-acquired Gengo, Lionbridge AI provides a suite of capabilities and services that meets the end-to-end needs of companies building the next generation of machine learning and artificial intelligence (AI)…

Seal Software Announces Version 7 of Award-Winning AI-based Contract Analytics Platform

Latest Version Updates UI for Ease of Use, Simplifies Enterprise Deployments, and Builds on Comprehensive AI Architecture Seal Software, the leader in contract discovery and analytics, announced the general availability of Seal 7, the latest version of the award-winning Seal platform. Seal 7 sets a new benchmark for contract analytics solutions, pairing a simplified user interface with an unprecedented collection of enterprise-class artificial intelligence (AI) capabilities in a single platform. The primary goal of…

Emirates NBD Building Artificial Intelligence-enabled Bank of the Future with AWS

One of the Largest Banking Groups in the Middle East to Accelerate Digital Innovation Using AWS’s Breadth and Depth of Functionality to Build Personalized Retail Banking Experience for Customers Amazon Web Services (AWS), an Amazon.com company, announced that Emirates NBD, a leading bank in the Middle East, is collaborating with AWS to create a culture of innovation within the bank and is using AWS machine learning (ML) services to build a personalized retail customer banking experience. Emirates NBD will also utilize AWS…

o9 Solutions Continues to Deliver Value with its Premier AI-powered Platform for Integrated Planning and Digital Operations

Key Capabilities--Native Connection to Real-Time Sensors and Internet of Things (Iot) Devices, Big Data Performance Driven by Hadoop Backend, Natural Language Search, Digital Assistants, Smart Tag Email Processing--Are Immediately Available to Manufacturers and Retailers It's been more than two years since o9 Solutions announced general availability of its Premier AI-Platform for Integrated Planning and Digital Operations. Since that time, o9 has continued to develop highly differentiated capabilities, which it will be…

What Kind of Chatbot is Right for Your Business?

A majority of organizations already believe adopting Artificial Intelligence will be important to meeting their overall business goals – and as customer experience (CX) becomes increasingly important meeting those goals will require modernizing the contact center. As with any new technology, chatbots can take many forms — from a simple button-based option to a bot with advanced features such as sentiment analysis and Machine Learning, with each solution offering different business advantages. Deciding on the best fit to…

Why Senior Business Leaders Should Care About CX Data

Much has been written about how omnichannel engagement platforms that include live chat and AI-powered chatbots can improve both the customer experience (CX) and the employee experience of customer service agents. While companies across all industries have begun adopting these solutions, the benefits of tracking and optimizing the customer journey have largely been contained to the marketing and customer service departments. Although these departments get the most face-time with customers, this same data is vital for making…

Freshworks Enriches Freddy, Its AI-Powered Omnibot, with Predictive Engagement, Enabling Proactive Outreach and Support to Win and Keep…

Global Research Shows Overwhelming Demand for Proactive Service, with 69% of Customers Indicating a Clear Preference for Brands That Offer Notifications and Support Freshworks, a global innovator in customer engagement software, announced its latest advance in AI, wherein it can provide predictive insights into key conversion moments that empowers Sales, Support and Success to proactively identify and act upon customer needs and opportunities. Embodying the core concept of Freshworks’ brand promise of delivering…

Epicor Unveils AI-Based Virtual Agent

Deep Industry-Specific Application of Artificial Intelligence Technology Simplifies Interactions with Erp Systems, Automates Tasks, and Facilitates Faster Operations Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, announced the release of Epicor Virtual Agent (EVA), its new enterprise-wide digital agent designed to help users work smarter and accelerate pace of operations across the business more easily. Developed to execute tasks and recommend,…

Knowi Releases Natural Language BI 2.0 and Brings Augmented Analytics to Anyone

Knowi Augmented Analytics Combine BI, AI, and NLP to Create the Intelligence Needed for Anyone to Make Data-Driven Decisions Knowi, a leader in Augmented Analytics for modern data, announced the latest release of Natural Language BI 2.0 to empower anyone with powerful Google search-like self-service analytics on any data. As an augmented analytics platform, Knowi allows anyone from technical users, to Data Scientists, to business users to access the intelligence they need to make decisions. It combines AI and Natural…

SetSail Introduces Machine Learning-Powered Incentives to Enhance Sales Behavior and Accelerate Performance

Wing Venture Capital Invests in Company to Accelerate the Evolution of Sales Incentives SetSail, provider of machine learning-powered incentives for sales teams, came out of stealth and announced the launch of the industry’s first true-progress incentives platform, which unlocks sales teams’ potential by rewarding what matters. Founded in February 2018, SetSail is backed by Wing Venture Capital, a leading early-stage venture capital firm focused on technology for business. SetSail was created to solve the behavioral…

Prison Inmates to Develop NLP for B2B Sales

Vainu is Collaborating with Finnish Criminal Sanctions Agency on First Launch AI is becoming mainstream all over — now it is in Finnish prisons. Nordic software company Vainu has started a collaboration with the Finnish Criminal Sanctions Agency to develop its Natural Language Processing (NLP) capabilities. The project will provide Vainu's customers with better company information for their sales, and offers incarcerated people opportunities to learn important skills for their professional life after prison. Vainu is a…

Calabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence Suite

Transformational Redesign and Embedded Analytics Puts AI-Driven Insights and Unique KPIs at the Fingertips of Users Calabrio, the customer experience intelligence company, introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Calabrio ONE version 11 reimagines the workforce optimization (WFO) user experience, allowing business users of all backgrounds to intuitively consume and act upon data with less effort and more precision by embedding analytics and business-driven visual…

SAS Announces $1 Billion Investment in AI

Commitment Includes New Advanced AI Technologies and Solutions & AI Accelerator Program Offering Skills and Support SAS, driving the future of analytics, is investing $1 billion in AI over the next three years through software innovation, education, expert services and more. The commitment builds on SAS’ already strong foundation in AI which includes advanced analytics, machine learning, deep learning, natural language processing (NLP) and computer vision. Educational programs and expert services will equip business…

New Virtual Human Technology from Talespin Leverages VR and AI for Teaching ‘Soft Skills’

First Platform Demo Simulates HR Use Case, Tasks Trainees with Firing Virtual Character "Barry" Talespin, the leading developer of enterprise XR solutions, announced its new virtual human technology, a virtual reality soft skills training tool powered by artificial intelligence. The software empowers organizations to significantly improve employee learning and development, particularly when it comes to training interpersonal and leadership skills like communication, negotiating and conflict resolution. Leadership and…

Ace Metrix Releases Standout Super Bowl LIII Ads

Based on Emotional Impact from Consumer Generated Data Ace Metrix, the leader in measuring the impact of video advertising, released its lists of Super Bowl ads that stood out to viewers based on emotional impact. Results are generated from consumer data, where each ad is rated by more than 500 real world viewers all across the country. @Ace_Metrix releases lists for standout Super Bowl LIII ads based on emotional impact from consumer generated data “The day after the Super Bowl seemingly everyone wants to put out a…

AVIOS Launches Conversational Interaction Conference

Companies Are Increasingly Using AI Tools That Deal with Human Language Dealing with human language automatically – "natural language processing" (NLP, which can interpret text or speech) – is evident in products such as Amazon's Alexa or Google Assistant. But that's the tip of the iceberg. NLP can be used by companies to deal with customers or employees in natural language that simplifies interactions, overcoming the limitations of the Graphical User Interface on mobile devices, the the frustration of a long series of…

What a Growth-Focused MarTech Acquisition Looks Like?

  Recently, Mynewsdek had acquired Mention to further strengthen brand value in Martech. We spoke to Mattias Malmstrom, CEO at Mynewsdesk and Matthieu Vaxelaire, CEO, Mention to further know about their joint plans to accelerate into Marketing Technology space. How did you plan the MarTech acquisition? What do your product and overall business roadmap look like for Marketing Technology customers? Mattias: Mynewsdesk is a European / Nordic market leader in PR workflow SaaS. The MarTech acquisition of Mention was not an…

Interview with Shubham Goel, Co-Founder, Affinity

"CRMs should be able to go from being systems of record to actual prescriptive platforms where they’re helping the sales rep throughout their days on which deals to reach out to, where the ball is being dropped."Tell us about your journey into technology. What made you co-start Affinity? My co-founder and I were studying at Stanford and spent a summer at an incubator when we discovered the problems that made us start the company. It was fairly serendipitous: we were just looking to better understand what people across…

New Progressive Attention AI from Voicera Mimics Human Brain to Radically Improve Automated Conversational Understanding at Work

Dual System AI and NLP Platform Processes Conversational Data to Identify Importance and Relevance, Increases Accuracy in Transcription and Highlighting vs. Industry Benchmarks After months of research and development, Voicera is officially launching its foundational innovation for Progressive Attention AI that powers its in-meeting assistant, Eva.  Progressive Attention AI accurately mimics human-level attentiveness by extracting the most valuable moments from a meeting and applying progressively higher computational…