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NLP

Amelia Launches Digital Employee Builder to Democratise Conversational AI

The Digital Employee Builder lowers technical barriers for implementing conversational AI agents and dramatically compresses time-to-value Amelia, an IPsoft Company, is announcing the launch of its Digital Employee Builder that will democratize the creation of intelligent conversational agents by significantly lowering the technical barrier to adoption. “Organizations want to reach the next level by delivering AI value to more people. In the enterprise, the target for democratization of AI may include business partners,…

BMC Acquires ComAround

BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, announced the acquisition of ComAround, a global software company that helps transform the customer experience with, self-service, and AI and NLP-based advanced knowledge management technology. Together, BMC and ComAround will build on their respective self-service, ITSM, and AI market leadership and expertise to provide NLP-based full-context-search knowledge management capabilities. The financial terms of the…

Snaps, The #1 Conversational Automation Platform for eCommerce, Now Available on Zendesk Support Suite

Snaps is proud to support the eCommerce businesses that use Zendesk through seamless customer service automation Snaps, a leading provider of conversational automation for eCommerce, announced enhanced capabilities through integration with Zendesk, Inc. and a new listing on Zendesk's App Marketplace. The Snaps Conversational Automation Platform provides Zendesk Chat and Support customers with NLP-powered commerce and care automation solutions that can help their customers shop for products, get answers to frequently…

Yext Releases “Milky Way” Search Algorithm Update, Leveraging BERT

The milestone upgrade introduces powerful features that improve businesses' ability to answer customer questions with Yext Answers Yext, Inc., the Search Experience Cloud company, announced "Milky Way," the latest upgrade to the natural language processing (NLP) algorithm that powers Yext Answers, Yext's revolutionary site search product. Marketing Technology News: Talkdesk Named a Leader by Independent Research Firm for Cloud-Contact-as-a-Service Providers Headlining this milestone update is the adoption of…

Neo4j Delivers First and Only Integrated Graph Database Service on Google Cloud Platform

Neo4j Aura for GCP Enables Rapid Development of High-Performance, Graph-Powered Applications in the Cloud Neo4j, the leader in graph technology, announced that Neo4j Aura for Google Cloud Platform is now available as a fully integrated graph database service on the Google Cloud Marketplace. Cloud-native and built specifically for data relationships, Neo4j Aura™ is the simplest way to deploy, manage and scale a graph database. Since its launch, Neo4j Aura customers have built over one thousand powerful applications,…

Informatica Acquires GreenBay Technologies to Advance AI and Machine Learning Capabilities

Acquisition Strengthens Informatica's AI-powered CLAIRE® Engine; Automates Complex Data and Metadata Matching, Further Enhancing Informatica's Market Leading Intelligent Data Platform with Intelligence and Automation Informatica, the enterprise cloud data management leader, announced it has acquired GreenBay Technologies Inc. to accelerate its innovation in AI and machine learning data management technology. The acquisition will strengthen the core capabilities of Informatica's AI-powered CLAIRE® engine across its…

Cox Communications Connects Customers to Official Answers with Yext

Shortly after implementing Yext's revolutionary site search product, Yext Answers, the telecommunications company saw customers convert at a 51% higher rate compared to its legacy site search tool Yext, Inc., the Search Experience Cloud company, and Cox Communications, the largest private telecommunications company in the United States, announced their work to deliver customers official answers to their questions on the Cox website through Yext's innovative site search product, Yext Answers. Yext Answers uses…

PowerReviews Launches the “Number One UGC-Dedicated Analytics Platform on the Planet”

PowerReviews announces the release of UGC Analytics, the market-leading user-generated content reporting and text analytics suite powered by AI and Natural Language Processing. The new platform enables brands and retailers to understand, benchmark and improve consumer sentiment through deep analysis of customer-submitted content (ratings, reviews, imagery, video, Q&A and consumer consumption of and interaction with this) on product pages. Marketing Technology News: SundaySky Announces New Integration With Adobe…

Yext Delivers Enhanced Site Search to More Businesses as Adobe Premier Partner

Through a unique global technology partnership, Yext will make it easier for businesses and organizations to supercharge their Adobe-powered website with Yext’s innovative site search product, Yext Answers Yext, Inc., the Search Experience Cloud company, announced that Yext is the first search technology partner to join the Adobe Exchange program at the premier level, the top tier of Adobe’s technology partner program. The selective program recognizes best-in-class solutions that maximize the capabilities of Adobe…

Key Analytic Insights to Inform Business Decisions

Today’s digital ecosystem provides a rich trove of data. For marketers, simply tracking Traditional Marketing analytic is not enough to stay ahead of the competition. Digital data can be harnessed to produce advanced insights that can be leveraged to improve Marketing effectiveness. There are three types of Digital Intelligence that you should be using to your advantage: 1. Customer Sentiment Today, customers are quick to post reviews which, in turn, influence future purchase decisions. Customer reviews and feedback are…

TechBytes with Al Sporer, Executive VP and General Manager at Anexinet

Hi Al, tell us how you prepare yourself for the disruptive world of technology? That’s a loaded question…can you ever really prepare for the pace of change that happens? I’ve had the opportunity to work in technology my whole career and it is amazing what has and hasn’t changed. I think the best way to prepare is to be open to the fact that everything can and will be done better, faster, cheaper. Once you are open to that, you realize the things you thought were impossible yesterday could be a reality today. From…

Annual IBM List Celebrates Global Women Leaders Shaping the Future of Artificial Intelligence

Company honors 35 professionals from 12 countries, as new global survey shows benefits of diversity to AI -- but notes that work is still needed to close gender gap IBM at its Think Digital conference unveiled its list of Women Leaders in AI, recognizing 35 exceptional female business leaders from 12 countries who are using artificial intelligence to drive transformation, growth and innovation across a wide variety of industries. These leaders were chosen because they and their companies are demonstrating the power of…

Planet Sports Selects Celebros Search to Power eCommerce Site

Bridgeline Digital, Inc., a provider in cloud-based digital experience software, announced that MAP Active has selected Celebros Search by Bridgeline as their site search solution. MAP Active is the leading lifestyle retailer in Indonesia with over 2,300 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of their iconic brands offered through this eCommerce site include Adidas, Speedo, Converse, Puma, Champion, Nike, Reebok,…

Sinequa Creates an Open and Free Intelligent Insight Portal to Fight COVID-19

Company responds to White House call for technologies to support scientific researchers Sinequa, a leader in intelligent Enterprise Search, announced the creation of a scientific research repository and portal called COVID-19 Intelligent Insight to help in the fight against COVID-19. The free and open portal, built on Sinequa’s intelligent technology and expertise, was created to help professionals in science and medicine rapidly sift through and analyze the numerous and evolving research on COVID-19. The portal brings…

Sisense Releases New AI Natural Language Capabilities to Improve Data Driven Decision Making

Quarterly release breaks new ground in NLQ technology based on researching 650 billion analytics events, delivers new enterprise connectors, and doubles down on analytics developers Sisense, the world’s leading analytics platform for builders, announced its latest quarterly release which empowers users with deep, actionable insights from their complex data, no matter where it is located. The Q1 ‘20 quarterly release includes a focus on AI throughout the platform, the Sisense patent-pending Knowledge Graph based on hundreds…

SoloSegment Announces Acquisition of Thematically’s Industry-Leading AI-Powered Discover Platform

SoloSegment announced its acquisition of Thematically's artificial intelligence models and underlying assets, marketed as Thematically Discover, further cementing the company's position as the leader in B2B behavior-based personalization SoloSegment announced its acquisition of Thematically’s artificial intelligence models and underlying assets, marketed as Thematically Discover, further cementing the company’s position as the leader in B2B behavior-based personalization. SoloSegment, founded in 2015, is a SaaS marketing…

Alterra.ai and Mymo Launch a Chatbot That Can Answer Questions on the Coronavirus Outbreak

The COVID Q&A bot answers questions on the coronavirus symptoms, prevention, and treatment, among other things. It helps people concerned about the coronavirus outbreak to quickly get answers to their burning questions. Marketing Technology News: Tacton Visualization Empowers Customers to See and Interact with Customized Products in Real-Time The bot relies on the information from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). The bot is available to medical…

Talkdesk Announces Guide to Transform Customer Experience With Knowledge Base Innovation

Talkdesk 20-in-20 program continues with product #5 of 20, a new and innovative approach to knowledge base solutions Talkdesk, Inc., the cloud contact center for innovative enterprises, announced Talkdesk Guide, an intelligent knowledge base that transforms the way businesses organize and provide information to their agents and customers. Powered by artificial intelligence (AI) from Talkdesk iQ, Guide seamlessly integrates information from disparate systems into one cohesive customer experience (CX) solution. Through…

MarTech Interview with Sarah Assous, CMO at Zoovu

"The rise of Voice search will change the way consumers search and find products, how ad campaigns are run and delivered, which will impact wider Marketing initiatives." Tell us about the major milestones in your career as a Marketing professional? I went from being a Product Marketing manager at a Marketing Cloud company to a CMO in under two years - something I would have never expected. Actually, to be the CMO of a rapidly evolving business like Zoovu is a milestone in itself, the past few months have been a…

Why Investing in the Search Experience Is the Only Way to Compete With the E-Commerce Giants

Amazon’s latest earnings announcement shouldn’t have come as a surprise. But it was. A week or so ago, when it announced its fiscal fourth quarter, the results were so good, it caught Wall Street off guard. This was because everything is up more than expected - Prime Membership, AWS revenue, and product sales, largely linked to a strong holiday period. If there was ever any doubt, Amazon has once again cemented its status as the most influential player in the e-commerce space. What can other retailers and brands learn from…