NPS

LoyaltyLoop is announcing the availability of a new Print Reach Printer's Plan integration add-on. The integration streamlines and automates the process for printers using Printer's Plan to engage their customers for feedback and reviews.…
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Aura solution suite supports Samsung in increasing customer loyalty and engagement by leveraging relevant content and apps for mobile users in MENA; Partnership creates a unique, and incremental distribution channel for app marketers…
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New Independent Study Demonstrates that Verint Experience Management Empowers Organizations to Elevate Customer Experience Through Data-Driven Insights, Providing Nearly $2.5 Million in Benefits Verint , The Customer Engagement Company,…
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As service providers increase their focus on acquiring new subscribers and improving marketing return on investment (ROI), Calix delivers a broadband industry first by helping them enrich their subscriber experience insights—such as…
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Mediaocean, the mission-critical platform for omnichannel advertising, announced a new partnership with Strigo, provider of the leading unified platform for remote, instructor-led, software training. Given its longstanding commitment to…
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Last year B2B SaaS companies lost over $15 Billion in ARR (Annual Recurring Revenue) from customer churn and it is estimated that annual customer churn would hit $50 Billion in the next five years. There are various reasons for churn,…
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NPS improved 20 points in single year for customer experience Medallia, Inc., the global leader in customer and employee experience, announced Talisis, an education and skill development platform, has experienced a 20-point Net Promoter…
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Winners drove excellence in bringing CX visions to life by enabling exceptional customer and employee engagement and outstanding transformations to the cloud, adopting cutting-edge advancements and demonstrating impressive business impact…
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New Brand Reflects the Cumulative Impact of Its Acquisitions, Industry-Leading Thought Leadership, and New Product Enhancements FMG Suite, a SaaS company specializing in marketing software and services for financial advisors, announced…
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End-users rank Stonebranch with the highest net promoter score (NPS) among all leaders in the report. Stonebranch, a leading provider of service orchestration and automation solutions, today announced that it has been recognized as a…
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TMC recognizes the AI/ML Customer Retention Platform for the fourth time in a row VOZIQ AI, a leading cloud-based customer retention solution provider to recurring revenue businesses, announced today that TMC, a global, integrated media…
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DataStax awarded for exceptional customer service and reaches nearly 80% Net Promoter Score® DataStax, the real-time data company, today announced that it has received the esteemed NorthFace ScoreBoard Service Award℠ for a second year…
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Calix Support Cloud wins TMC’s CUSTOMER Product of the Year in recognition of the transformational customer support benefits it gives even the smallest broadband service provider, reducing costly truck rolls by as much as 50 percent,…
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Start and scale Customer Success in as little as 2 weeks with new Gainsight offering Gainsight announced the launch of Gainsight Essentials, featuring two new packages for its flagship Gainsight CS product to drive Customer Success. The…
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Record-breaking results in software subscription billings, cloud billings, and customer adoption as the growth of unstructured data increases exponentially Qumulo, the leader in data storage and management at scale, announced record growth…
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Overall customer satisfaction is bouncing back after falling at the start of the pandemic, and industries that provided key services during lockdown have been the fastest to recover After falling dramatically in 2020 due to COVID-19,…
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BigSpeak raised their Net Promoter Score to 82 in 2021. BigSpeak Speakers Bureau is leading the speakers bureau industry in customer loyalty by earning a Net Promoter Score (NPS) of 82 in 2021. Typically, on a scale of -100 to +100, NPS…
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B2B marketers spend a lot of time identifying target customers and creating ideal customer profiles, i.e., subsets of target customers who are likely to become high-value accounts. This process helps B2B companies accelerate the sales cycle…
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By now, we’re all painfully aware of global supply chain issues. From groceries to apparel, PCs to cars, appliances to toys – everything is in short supply. The effect of these shortages is rippling down from the manufacturer to the…
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For the sixth consecutive year - a first among cloud tech companies - Intermedia continues to distinguish itself from other cloud providers as it once again is recognized and certified by J.D. Power for providing "An Outstanding Customer…
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