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Nuance Communications

Nuance Voice Biometrics Quickly Identifies Customers and Strengthens Security for National Australia Bank

Millions of phone banking customers benefit from fast, safe and simple verification process while removing the need to worry about passwords or security questions Nuance Communications, Inc. announced that National Australia Bank, one of Australia’s major banks, is leveraging the world’s most advanced biometrics solution for authenticating customers and enabling fraud detection, Nuance Gatekeeper, to improve the customer experience and strengthen the bank’s security standards around customers’ authentication processes.…

Nuance Unveils Name and Brand Identity for its Automotive Spin-Off: Cerence Inc.

Nuance Communications, Inc., a leading provider of conversational AI, announced the name for its upcoming Automotive spin-off: Cerence Inc. This new brand and identity will become official when the business separates from Nuance on October 1, 2019. At that time, Cerence Inc. will become an independent, publicly traded automotive software company. Cerence is an invented name and word, coined from powerful visual and linguistic associations with intelligence, experience, serenity and control. The word has smooth, visually…

Avaya Taps Nuance to Deliver New, Easy-to-Navigate Conversational Interfaces for AI-Enhanced Customer Experience

Extends Collaboration with Avaya A.I.Connect Partner Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced the availability of new self-service automation capabilities with simple, easy to navigate conversational interfaces integrated in its Avaya IX Contact Center solutions. This leap forward in customer experience is a result of Avaya’s ongoing integration of AI capabilities with Nuance Communications, a leading provider of Conversational AI technology and…