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Omni-channel

IntelePeer Launches Managed Solutions Offering to Accelerate Customer Adoption and Deployment

Enterprise customers can leverage IntelePeer expertise to deploy communications-enabled workflows, advanced AI capabilities, and analytics with Atmosphere® CPaaS IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today the availability of Atmosphere Managed Solutions, a full-service program that assists customers with creating self-service and omni-channel customer experiences through workflow automation, artificial intelligence, and advanced analytics. Industry leaders are investing…

iOPEX Technologies Launches Work at Home Agents (WAHA) for Customer Management Services

A resilient business model that provides flexibility to meet changing demands iOPEX Technologies, a global business operations and technology services provider, has launched Work At Home Agents model for contact center operations. The offering provides omni-channel customer support to organizations with a strong requirement of flexible workforce for seasonal ramps and services geared towards sales. iOPEX provides global access to a talented, motivated, and well-trained team of remote agents with the same levels of…

Smart Communications Named a Leader in Customer Communications Management by Aspire

For Second Year, Company Receives Highest Score for Strategic Direction  Smart Communications, the only provider of a cloud-based, next-generation customer communications management (CCM) platform, today announced it has been ranked as a Leader in multiple categories in the Aspire Leaderboard. In addition to being named a Leader in CCM, the company also received the highest score for Strategic Direction. Aspire also recognized Smart Communications’ leadership in Communication Composition, Business Automation and…

26-Year Contact Center And Customer Experience Industry Veteran Joins Forces With PACE Leadership

Growth and expansion of industry demand spawns new communities, events, learning, leadership concepts, and Corporate CX Council Leadership Summit to non-profit trade association Today, the Professional Association for Customer Engagement (PACE) the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center, announces the addition of Christa Heibel to the PACE Team in an Interim Executive Director role to support strategic initiatives and member…

Bridging the Gap Between Customer Expectations and Reality in Telco, with Conversational AI

This article is co-authored by Sverre P. Jonassen Meeting the expectations of consumers in today’s on-demand world is by no means an easy task. They often have sky-high expectations and expect the brands they interact with to be ready to assist their every need 24/7 with instant, helpful and personalized service. This goes doubly so for the telecommunications industry where reducing customer churn is critical and the small differentiations in products and services make it difficult for inexperienced buyers to spot. This…

Five9 Introduces App Marketplace, as Partner Ecosystem More Than Doubles in 2019

Five9, Inc., the leading provider of the intelligent cloud contact center, announced the availability of the Five9 App Marketplace. Since last year, Five9 has more than doubled its partner community providing more choice to customers as they seek to address their contact center and customer engagement needs. With heightened consumer expectations, enterprises are under pressure to provide exceptional customer care with the contact center acting as the front door to many organizations. However, today’s enterprises are more…

Dada-JD Daojia Strengthens Regional Retailers’ Omni-Channel Strategy in Lower-Tier Cities of China

As the omni-channel strategy and innovative technology keep transforming China's retail market, regional retailers are committed to bringing a seamless online and offline shopping experience to customers in lower-tier cities of China. China's leading on-demand logistics and omni-channel ecommerce firm, Dada-JD Daojia held a parallel forum on Friday at 2019 China National Retail Congress in Qingdao, Shandong Province, addressing the successful practice of its omni-channel fulfillment solutions. The topic of this forum…

Happy Returns Introduces Pricing For Smaller Retailers and Adds Functionality to Its Online Return & Exchange Service

Huckberry, American Giant, Ministry of Supply, Cuts Clothing, and Others Switch to Happy Returns—Joining Rothy’s, Parachute Home, Outerknown and Draper James Happy Returns announced new pricing tiers and additional functionality for its online return and exchange service. The company’s online return and exchange service equips retailers with a fully-branded, customizable online flow that retains revenue by maximizing exchanges and gives shoppers ease and flexibility in initiating returns. Enhanced functionality announced…

JPMorgan Chase Announces Five-Year Deal with Persado For AI-Powered Marketing Capabilities

JPMorgan Chase announced a five-year, enterprise-wide deal with Persado, the leader in using AI to generate the highest performing marketing creative. After a successful pilot, Chase is expanding its partnership across the company to cover marketing creative that will reach millions of current and potential customers. Persado uses AI to generate more effective marketing copy. In its pilot, Chase saw as high as a 450% lift in click-through rates on ads rendered by Persado, compared with others in the 50-200% range.…

Singapore-Based Global Customer Experience Company, Everise, Extends Footprint in Us and Opens New Facility in Guatemala

The firm aims to elevate both the Customer and Employee Experience Singapore-based Everise Holdings (Everise), a global experience company, will be making its foray into San Francisco. The opening of the new business development office signifies the company's move to centralise its business development teams which are currently spread across its global offices. The San Francisco office will also see executive-level employees who will exemplify Everise's vision and translate it into the kind of messaging that dynamic,…

CoreMedia Announces CoreMedia Content Cloud – Marketing Connector on Salesforce AppExchange, the World’s Leading Enterprise…

CoreMedia's customers can now benefit from a powerful multi-cloud solution that enables 360-degree brand storytelling and shoppable customer experiences across all touchpoints CoreMedia announced it has launched CoreMedia Content Cloud - Marketing Connector on Salesforce AppExchange, enabling businesses to leverage powerful, yet easy-to-use, omni-channel content creation and experience orchestration tools with instant previews to create and deliver engaging commerce-driven experiences across multiple channels and devices.…

Credorax Launches Smart 3D Secure Solution in Partnership With Netcetera

NextGen payments provider builds customer authentication solution with Netcetera technology, to help merchants adapt to new 3D Secure 2.0 regulation and enhance customer checkout success rates Credorax, the NextGen merchant acquiring bank providing cross-border processing for ecommerce and omni-channel payments, announced its launch of its Smart 3D Secure solution in partnership with digital payment expert and leading software company Netcetera. This Smart 3D Secure solution was built in-house by Credorax on top of…

Verint Releases New CX Consulting and Service Offerings

Through CX strategy consulting, contact optimization, Omni-channel and digital experience, Verint customers can now take actions on the VoC Actionable Intelligence solutions provider, Verint Systems Inc. has announced a series of advanced Customer Experience (CX) consulting and packaged services which are specifically designed to help companies enhance their own customer experiences across interaction channels and customer touch points. “In addition to offering even more extensive, holistic customer experience…