Browsing Tag

omnichannel cloud

Selligent and Five9 Partner to Deliver Intelligent, Data-Led Omnichannel Customer Journeys

Five9 Customers Can Now Use Selligent to Empower Contact Center Agents with Real-Time Customer Information Selligent, the intelligent omnichannel cloud technology company, announced that it has joined the Five9 App Marketplace, merging the capabilities of Selligent Experience Cloud with the Five9 Intelligent Cloud Contact Center for improved omnichannel customer experiences. By rooting evolving customer experiences in data collected throughout the customer journey, contact center agents are better able to assess needs and…

Voxco Survey Software Launches Free Website Satisfaction Tool for Businesses of All Sizes to Measure Customer Experience Online

Voxco survey software announced today the launch of a free website satisfaction survey tool for businesses of all sizes to measure customer experience online and gather insights from the voice of the customer. The tool is completely free to use and offers companies the ability to gather critical customer data in order to better understand; visitor intent, task completion, customer effort, customer satisfaction and net promoter scores. Marketing Technology News: Comcast, Charter and ViacomCBS Announce Blockgraph…

Bright Pattern Contact Center Chosen by MarketSource, Inc. To Support Call Center Operations

Bright Pattern's state-of-the-art, cloud-based software includes seamless Salesforce integration Bright Pattern, a leading provider of omnichannel cloud contact center software, announced that it was chosen by sales outsourcing leader MarketSource, Inc. to provide the company with an omnichannel platform for recruiting, hiring, and managing its outsourced sales teams. With the help of Bright Pattern's contact center software, MarketSource is able to hire highly qualified personnel at a faster rate, reducing client…

Sharpen Launches Consultant Liaison Program

Industry Leader Marsha Bailey to Oversee Global Initiative Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, today announced the launch of its Consultant Liaison Program. The new initiative is designed to educate independent consultants on Sharpen’s scalable and secure platform which allows users to seamlessly transition between calls, texts, web chats, emails, social media, video and more, all in real time and all within a single interaction. Marsha Bailey, an industry veteran…

Sharpen Technologies Taps Industry Veteran Bill Gildea as New CEO; Adds Seasoned Marketing Pro Joe Staples to Board

New talent brings cloud contact center expertise to further fuel Sharpen’s innovation, growth and long-term stability Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, has hired Bill Gildea as its new CEO, and added marketing veteran Joe Staples to the company’s board of directors. Gildea brings 25-plus years of leadership experience working with technology firms, including public and private cloud software companies. Previous C-level responsibilities include building new…