Banner Before Header

Bright Pattern Contact Center Chosen by MarketSource, Inc. To Support Call Center Operations

0 434

Bright Pattern’s state-of-the-art, cloud-based software includes seamless Salesforce integration

Bright Pattern, a leading provider of omnichannel cloud contact center software, announced that it was chosen by sales outsourcing leader MarketSource, Inc. to provide the company with an omnichannel platform for recruiting, hiring, and managing its outsourced sales teams. With the help of Bright Pattern’s contact center software, MarketSource is able to hire highly qualified personnel at a faster rate, reducing client overhead costs.

Marketing Technology News: COVID-19 Phishes Explode as U.S. Reels From Pandemic

MarketSource selected Bright Pattern for the software’s reliable uptime, customizable reporting, omnichannel contact tracking, progressive user interface, accessible archives, and seamless Salesforce CRM integration. Bright Pattern also allows for enhanced collaboration between teams, increasing productivity as a result.

Bright Pattern Salesforce Integration Key Features:

  • Seamless integration with all Salesforce platforms
  • Native cloud contact center
  • Computer telephony integration
  • Single omnichannel agent desktop
  • Single sign-on
  • Screen pop functionality
  • Predictive, progressive, automatic, and preview dialing

Marketing Technology News: Validic Announces Real-Time, Remote Symptom Monitoring To Address COVID-19 Health Crisis

Companies of all sizes select Bright Pattern to support their customer care organizations because of its simplified – yet robust – omnichannel platform, offering traditional channels; emerging channels like Facebook Messenger; in-app customer support; enterprise functionality; cloud-first architecture; and the ability to modify without the use of outside services.

Marketing Technology News: GIACT Issues Report on the Growing Global Threat and Sophistication of Business Email Compromise

Leave A Reply

Your email address will not be published.