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Salesforce Integration

Bright Pattern Contact Center Chosen by MarketSource, Inc. To Support Call Center Operations

Bright Pattern's state-of-the-art, cloud-based software includes seamless Salesforce integration Bright Pattern, a leading provider of omnichannel cloud contact center software, announced that it was chosen by sales outsourcing leader MarketSource, Inc. to provide the company with an omnichannel platform for recruiting, hiring, and managing its outsourced sales teams. With the help of Bright Pattern's contact center software, MarketSource is able to hire highly qualified personnel at a faster rate, reducing client…

Global Web Conferencing Enterprise Selects Five9 for Salesforce Integration

Five9, Inc., a leading provider of the intelligent cloud contact center, announced that a global web conferencing and collaboration solution provider has chosen Five9 for its close collaboration and integration with Salesforce. Previously, the global enterprise’s system did not integrate with their customer relationship management platform, Salesforce. This resulted in the enterprise’s 150 agents, who field inbound support and sales calls, to lose valuable time looking up caller info, causing a poor service experience for…

US Real Estate Franchise Chooses Five9 for the Intelligent Cloud Contact Center’s CRM Integration

Five9, Inc., a leading provider of the intelligent cloud contact center, announced that a US nationwide real estate investor has chosen to replace its on premise contact center and move to the cloud with Five9. US Real Estate Franchise Chooses @Five9 for the Intelligent Cloud Contact Center’s CRM Integration The franchise provides services to homeowners who need to quickly sell their properties and are willing to take less money for them. More than 1,000 agents staff the inbound contact center to field calls from sellers…

SessionM Delivers New Salesforce Integration to Transform How Global Brands Deliver Real-Time, Personalized Experiences

Putting Customer Data at the Heart of Engagement to Drive Deeper Loyalty SessionM announced a new integration with Salesforce, the global leader in CRM, to help brands unlock customer data to fuel interactions. SessionM is directly integrated with Salesforce Marketing Cloud, Commerce Cloud and Service Cloud to deliver personalized customer experiences across the customer journey, and is now available to all Salesforce customers on Salesforce AppExchange. "Brands that are winning today put their consumers and…

Seismic Helps Drive Content Adoption to Align Marketing and Sales

Elekta Saw Sales Content Adoption Rise 350 Percent After Implementing the Leading Sales and Marketing Enablement Solution This week, Seismic announced that their leading marketing and sales enablement solution has helped increase adoption of sales content by 350 percent at Elekta. Elekta is a leading innovator of equipment and software used to improve, prolong and save the lives of people with cancer and brain disorders. After Seismic helped break down silos between multiple sales and marketing departments across the…