omnichannel commerce

Announcement follows deep investment in industry-leading safety processes, technologies and automation to prioritize health and safety for fulfillment and customer care workers Radial, a bpost group company, the leader in omnichannel commerce technology and operations, announced its plan to bring on more than 25,000 seasonal workers across North America to help support retailers' heightened fulfillment and customer care needs during the 2020 holiday season. Seasonal hires will leverage cutting-edge automation and…

Radial prioritizes safe working conditions with anticipated holiday ecommerce surge Radial, a bpost group company, the leader in omnichannel commerce technology and operations, announced its plan to bring on more than 2,500 entry-level fulfillment center workers in Brownsburg, Indiana just outside Indianapolis to support unprecedented ecommerce demand this holiday season. Seasonal workers will be responsible for processing online orders - including picking, sorting, packing and shipping - all in a fun team environment…

Direct External Parcel Integration provides retailers with rapid access to both Metapack's and Manhattan Associates’ solutions Metapack, the global leader in eCommerce delivery technology, announced the launch of its direct External Parcel Integration (EPI) with Manhattan Associates, a leader in supply chain and omnichannel commerce technology. The EPI directly connects Manhattan Associates’ warehouse management system (WMS) and Metapack’s delivery management platform, providing retailers with seamless access to both…

Global cloud commerce leader introduces a flexible financing product that will help SMBs scale-up in partnership with Stripe As the retail industry continues to adopt innovative solutions amidst the global pandemic, Lightspeed announces the initial availability of Lightspeed Capital, powered by Stripe. Through financing offers, this new product will help U.S.-based merchants with overall business growth, more specifically to buy inventory, invest in marketing, or manage cash flows. It is available for retailers using …

Kibo’s Certona and Monetate Offerings are Both Positioned in the Leader Quadrant for Third Consecutive Year Kibo, a leader in unified commerce, announced that Gartner has positioned Certona and Monetate, both Kibo offerings, as Leaders in its 2020 Gartner Magic Quadrant for Personalization Engines. This is the third consecutive year that the two products have both been named in the Leader position by Gartner. Kibo acquired Certona and Monetate in 2019 and has integrated both personalization technology platforms into its…

Latest release offers retailers a competitive advantage in wake of COVID-19 Radial, the leader in omnichannel commerce technology and operations, announced the evolution of Radial Order Management (ROM) with the launch of ROM 20.2. ROM is Radial's differentiated approach to order management and unified commerce, developed specifically for retail and backed by over 30 years of direct-to-consumer expertise. The updated user experience capabilities in ROM 20.2 allows retailers within Radial's network to develop greater…

Ecommerce demand during pandemic already exceeds 2019 peak levels, digitally savvy retailers are well positioned Radial, the leader in omnichannel commerce technology and operations, today announced the results of a consumer insights study which surveyed 1,000+ consumers across the United States to determine their holiday shopping plans. Radial uncovered that despite the impact of COVID-19, shoppers do not plan to significantly change their holiday spend compared to 2019. However, the data did reveal a stronger preference…

FedEx has partnered with Microsoft to announce the launch of FedEx Surround, a totally reinvented end-to-end commerce solution to tackle technical challenges faced in the industry. FedEx Surround is expected to be commercially available in coming weeks, even as Microsoft announced additional solutions would be available for all FedEx customers, including omnichannel marketing capabilities delivered via Dynamic 365 and other app-based tools. Announcing FedEx Surround — Moving Goods at Pace of Lightning FedEx Surround…

Cloud-based platform is key driver in powering unique end-to-end scalability meeting the dynamically changing needs of the retail industry Tecsys Inc., an industry-leading supply chain management and omnichannel commerce software company, announces an unprecedented benchmark for the month of April in which processing volumes are up 10x over the same period last year, doubling peak order volumes reached on Black Friday. Despite the downturn in pureplay e-commerce projections amid the COVID-19 pandemic, many of Tecsys'…

Fourth annual survey reveals half of retailers that personalize across the entire customer lifecycle earn 300% ROI or more Kibo announced the results of their fourth annual Personalization Study, which compared multichannel personalization return on investment across shopping and marketing customer touchpoints. The survey found that brands that offer “personalized commerce” are more likely to achieve the highest ROI. These retailers are also in the best position to quickly pivot the business to meet changing customer…

"I believe AI will play a more central role in augmenting the buying experience going forward and will certainly be relevant to our customers." Know Me Hi Per-Olof, tell us about your journey into the PIM industry. What inspired you to join inRiver? My journey into the PIM industry started over 20 years ago during the dot-com boom and e-business transformation at IBM. I’ve spent the last 15 years in SaaS companies, building the business for software and services for Microsoft as the leader of the Productivity and…

Radial and Gymshark collaborate on fulfillment to deliver seamless 'customer-first' experiences Radial, the leader in omnichannel commerce technology and operations, announced that leading conditioning brand Gymshark selected Radial's eCommerce fulfillment and transportation solutions to deliver world-class service and order fulfillment to U.S. and Canadian customers. One of the fastest growing UK retailers, Gymshark is rapidly expanding across borders. Following a successful partnership during the 2019 holiday season in…

Business Stakeholders Are Increasingly Understanding the Importance of Providing an Outstanding Customer Experience. But How Do They Collaborate with Marketers to Take Their Products and Services in the Right Direction? Design Systems Might Just Be the Pied-Piper for Futuristic Customer Experience Endeavors "You‘ve got to start with the customer experience and work back toward the technology - not the other way around." -Steve Jobs An enterprise’s ability to provide optimum customer service will decide the success of…