omnichannel engagement

Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, announced Conversation API, a robust omnichannel communication product that empowers businesses and technology platforms to seamlessly engage with consumers in any part of the world. Conversation API leads to improved business outcomes such as increased customer acquisition rates, enhanced customer experience and lower churn rates. With Conversation API, businesses can create rich and engaging conversations with their customers via…

Today, 70% of banking takes place online. Customers prefer to engage with a brand via more than 3 or 5 channels. The shift of customer behavior towards digital engagement is evolving rapidly. The old school fundamentals of cold calling turn out to be one of the reasons for customers churning. Analyzing the drift in customers' preferences, CXInfinity – the digital omnichannel engagement platform, has designed an all-in-one engagement solution for the banking industry. Over 80% of customers expect a seamless…

The company's native, flexible product portfolio presents a full set of integration capabilities to empower clients to offer consistent customer experiences Based on its recent analysis of the European Contact-Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes Content Guru Ltd. with the 2020 European Technology Innovation Leadership Award. Its storm® ecosystem brings together intelligent automation, a wide array of third-party systems integrations, omnichannel engagement capabilities, and unique…

AI Solutions from Amplify.ai and Google’s Business Messages create a unique ‘Corona Helpdesk’ solution for MyGov Corona Hub Amplify.ai, developer of the first enterprise-class AI-driven omnichannel engagement platform, brings conversational AI technology to Google’s Business Messages platform to help brands seamlessly engage customers and constituents. Amplify.ai, which offers persistent, personalized, messaging-based experiences, developed and deployed a COVID-19 focused virtual assistant for the Indian Government through…

Resulticks, the world's fastest-growing real-time conversation marketing cloud solutions provider, has been named by Gartner to the May 2020 Magic Quadrant for Multichannel Marketing Hubs*(MMH). This marks the fourth consecutive time since the company's founding just eight years ago that Resulticks has been placed in the Gartner Magic Quadrant. Marketing Technology News: REaD Group Acquires UK Changes’ Assets Redickaa Subrammanian, CEO and co-founder of Resulticks, said, "I believe Resulticks' repeated…

Advanced analytics, omnichannel outreach, and options for on-campus or off-campus management allow campuses to provide a personalized experience for donors and avoid external disruptions RNL has announced a groundbreaking new donor engagement solution which combines advanced predictive analytics, calling, texting, personalized video, and email to maximize donor engagement and boost fundraising results. RNL is the leading provider of higher education fundraising, enrollment, and student success solutions, and the largest…

New Virtual Forum & Content Hub Is Designed To Help Retailers Shape COVID-19 Recovery Strategies Retail TouchPoints (RTP), the industry’s go-to source for omnichannel engagement strategies, has launched Retail Reset, an on-demand, virtual forum and content hub designed to help executives develop their post-pandemic business strategies. Marketing Technology News: Xactly Announces New Salestech App on Slack to Track Sales Performance Providing thought leadership from some of the top analysts, consultants,…

Bringing Enhanced Security and UX with Mobile Identity for Enterprises Infobip, a global cloud communications company and leader in omnichannel engagement is in discussion with MobiFone Vietnam about enabling Mobile Identity for its enterprise customers. Mobile Identity is a powerful and unobtrusive verification method that automatically enables businesses to authenticate the identity of a mobile subscriber or online customer and confirm in a matter of seconds that this person is who they say they are. Mobile Identity…

New partnership powers connected customer conversations across phone and messaging Helpshift, the platform revolutionizing customer service technology, announced its integration with Amazon Connect. Helpshift + Amazon Connect brings together the traditionally siloed channels of phone support and digital self-service with messaging, AI and bots to provide a frictionless, cross-channel experience to customers. This integration empowers contact centers to provide truly connected customer conversations that seamlessly…

Infobip, a global, cloud-based communications company, and a leader in omnichannel engagement, provides mobile messaging solutions for eCommerce companies such as Daraz – a leading online marketplace that operates in 5 countries – Pakistan, Bangladesh, Nepal. Sri Lanka and Myanmar. For retailers to have effective communication with their customers, they need to ensure that relevant messages are being conveyed through communication channels that customers trust. By using Infobip's messaging solution, Daraz is able to choose…

Much has been written about how omnichannel engagement platforms that include live chat and AI-powered chatbots can improve both the customer experience (CX) and the employee experience of customer service agents. While companies across all industries have begun adopting these solutions, the benefits of tracking and optimizing the customer journey have largely been contained to the marketing and customer service departments. Although these departments get the most face-time with customers, this same data is vital for making…

This Partnership Will Offer Virtual Agents Through Infobip's Wide Product Portfolio Providing Omnichannel Communications Capabilities for Its Clients- the Consultancy Company Will Run Its Enterprise Virtual Agent Platform, Eva, in Order to Help Accelerate Time-To-Market with All the Features Required by Major Companies everis, leader IT consultancy company, and Infobip, global cloud communications company for businesses, and a leader in omnichannel engagement, announced a partnership that will combine the power of…

Infobip, a global communications company for businesses, and a leader in omnichannel engagement, is helping Uber extend its safety initiatives and improve the privacy of riders and drivers through number masking technology. Infobip's number masking capabilities play a crucial role in improving the way Uber drivers and riders communicate with each other by allowing personal contact details to remain completely private. The level of anonymity offered through Infobip's technology helps ensure that riders and drivers alike…

Custom Bid Algorithms for Marketers Delivers Actionable Audience Insights for Campaign Optimization, Driving Performance Lift Across Verticals Amobee, a leading global digital marketing technology company serving brands and agencies, has announced new enhancements to its platform that allow buyers to deploy custom data sets into Amobee’s bid modeling system. The feature launch empowers advertisers and their agencies to tailor their bid strategies against the data signals that matter most to them. Amobee Custom Bid…

Prior to Joining V12 Data, Lockhart Served as Vice President of Marketing of AvidXChange, a Leading Saas-based AP automation provider People-based audience provider, V12 Data, announced the appointment of Heather Lockhart as Chief Marketing Officer. In this role, Lockhart will be responsible for leading brand strategy and the integration of all marketing and communications initiatives. "With over 20 years of experience in building and leading high performing marketing organizations in both B2B…