omnichannel environment

The Australian-born company deploys the latest update to its Australian Language model ASR to drive a more personalized journey to Australian customers Call Journey further cements its position as the leading Conversation Analytics provider in Australia with the release of its latest version of its advanced Automatic Speech Recognition (ASR) environment – CJ V6.5, offering best-in-class transcription accuracy and market-leading Word Error Rate (WER) for its Australian market. The V6.5 upgraded Australian Language ASR…

Buyers Want Vendors That Offer Digital Purchasing and Personalized Pricing Through Self-Serve Channels PROS, a provider of AI-powered solutions that optimize selling in the digital economy, announced the findings of its recent survey on digital purchasing trends and vendor preferences as a result of COVID-19. The “COVID-19 B2B Buying Trends Report” reveals that B2B buyers are more likely to purchase from vendors that offer digital self-serve purchasing channels, are quick to respond to buyer inquiries, provide personalized…

Product road map, advanced pricing functionality and quoting engine performance cited as key strengths PROS, a provider of AI-powered solutions that optimize selling in the digital economy, announced it has been named a Major Player in the IDC MarketScape for Worldwide Configure Price Quote (CPQ) Applications for Commerce 2020 Vendor Assessment. Disruption is accelerating buyers’ shift to digital channels, changing the way businesses buy, sell and engage with customers. Sales teams must be equipped with insights to…

PROS Holdings, Inc., a provider of AI-powered solutions that optimize selling in the digital economy, announced the appointment of Carlos Dominguez to its board of directors effective April 29, 2020. Dominguez joins the board as an independent director. A seasoned technology veteran with over 30 years of industry experience, Dominguez is president of Sprinklr, a global, social-media-management company. Marketing Technology News: Xactly Announces New Salestech App on Slack to Track Sales Performance Prior to joining…

The Next Generation of TimeTrade's Intelligent Appointment Scheduling Platform Equips Top Banks and Retailers to Accelerate Customer Engagement Strategies Leading to 3x Growth Over Peers TimeTrade, the leader in Intelligent Appointment Scheduling, announced Engagement Center, the next-generation control center for managing appointment-driven customer engagement strategies. Engagement Center gives leading brands including retailers, banks, credit unions, and financial service providers the ability to rapidly deploy and…