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Performance Management

Performance Management to Increase ROI, Employee Engagement and Customer Experience

Frost & Sullivan's brief highlights that PM tools that make agents' jobs simpler and allow them to better connect and serve customers will ultimately impact CX A differentiated customer experience (CX) is at the heart of service delivery in the contact center industry. Businesses are acknowledging that one of the best ways to achieve this ideal end state is to create an engaged and happy workforce. This has resulted in a surge in the demand for performance management (PM) solutions that can help agents better serve…

KPMG LLP Collaborates With Microsoft To Help Businesses Reopen

KPMG's dynamic risk-based framework and Microsoft Power Platform help organizations implement a data-driven approach to bring employees safely back to workplaces KPMG LLP (KPMG) is collaborating with Microsoft, as part of a flexible enterprise-wide program, to prepare organizations for carefully phasing employees back into the workplace and advancing operations with decision support, integrated technology and risk frameworks for the new reality. Using Microsoft Power Platform tools such as Power Apps, Teams and Azure,…

Stella Connect Releases Remote CX Toolkit

Toolkit ties together advice from CX leaders and experts, industry insights, and actionable tips Stella Connect, a disruptive provider of SaaS contact center Quality Assurance and Performance Management solutions, has recently released its Remote CX Toolkit. This resources toolkit combines advice from CX leaders and experts, industry insights, and actionable tips that can immediately be put into practice by customer service teams to set their agents up for success while dealing with rapid and continuous changes to contact…

LevelEleven and Geopointe Merge Under Ascent Cloud

Merger Creates Robust Suite of SaaS Solutions for Sales and Customer-Facing Teams Geopointe, a leading Geolocation software company, and LevelEleven, a leading Performance Management software company, have entered into a definitive agreement to merge and form a new company known as Ascent Cloud. The merger is expected to be completed in March 2020. The merger of Geopointe and LevelEleven to form Ascent Cloud represents an exciting inflection point for the Sales Technology industry. Integrating these premier products will…