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Pypestream Announces Integration With Conviva, Providing OTT Brands With AI-Powered, Proactive Customer Experience

Integration resolves user concerns proactively and more efficiently, increasing customer satisfaction while eliminating call center queries Pypestream, the leading customer experience automation platform with all-in-one cloud messaging and conversational AI, announces its integration with the leader in global streaming media intelligence, Conviva. The joint offering delivers proactive customer experiences within digital conversational experiences through notifications, eliminating the need for customers to reactively call…

Pypestream Introduces Conversational Ads, Delivering Engaging and Personalized Experiences

Upending traditional display ads, Conversational Ads move customers through sales and marketing funnels more effectively, creating dynamic, feature-rich interactions Pypestream, the leading conversational AI platform with all-in-one cloud messaging, announces Conversational Ads, an immersive brand experience driven by in-ad engagements. Conversational Ads transform present-day display ads by incorporating conversational AI alongside rich features like video, carousels, and surveys, creating authentic two-way messaging…

Pypestream Provides First-Ever eSignature Capabilities Within Conversational User Experiences

Conversational experience and eSignature management cut out physical paperwork for automated, efficient operations Pypestream, the leading conversational AI platform with all-in-one cloud messaging, announces the market-first integration with DocuSign to deliver eSignature capabilities within digital conversational experiences. Berkley Medical Management Solutions uses the solution to streamline the case management process for clients of Berkley operating units. “Today, and especially during a pandemic, immediacy is…

Survey: Where Consumers See the Biggest Opportunities for Customer Service Automation

The benefits of automating customer service experiences via conversational AI platforms are rapidly becoming apparent to enterprise business leaders. Not only can these solutions dramatically reduce the costs associated with traditional call-in contact centers, but they can also transform a company’s resolution rates and more quickly deliver always-on answers to customers in need—any day, any time. But as with any disruptive new technology, it’s important for businesses to understand consumer perceptions and expectations…