Quality Assurance

Toolkit ties together advice from CX leaders and experts, industry insights, and actionable tips Stella Connect, a disruptive provider of SaaS contact center Quality Assurance and Performance Management solutions, has recently released its Remote CX Toolkit. This resources toolkit combines advice from CX leaders and experts, industry insights, and actionable tips that can immediately be put into practice by customer service teams to set their agents up for success while dealing with rapid and continuous changes to contact…

Eurofins Signs Exclusive, Global Licensing Agreement with the Institut für Rundfunktechnik (IRT) to Develop new IMF Solutions Built on IRT's Proven Technology Eurofins Digital Testing, a global leader in end-to-end quality assurance (QA) and testing services, announced it will offer software solutions to help studios, post-production companies, broadcasters and distributors adopt the Interoperable Mastering Format (IMF), aimed at streamlining associated workflows and reducing costs. IMF is a Society of Motion Picture…

Company Now Hiring for 500 Customer Care Associate Positions Serving the Automotive Industry, Looks Forward to Growing Job Opportunities and Giving Back to the Local Community Percepta, a global customer service company who specializes in creating customer loyalty for clients worldwide, announced that it is now hiring for the company's newest contact center, which opened on May 6 in Houston, TX. The center will provide 500 new jobs within the community with the potential for further expansion. With global operations…