Browsing Tag

quality management

UpCom DTS, Deploys Bright Pattern Contact Center with NewGO

Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was deployed by UpCom DTS. UpCom DTS is one of the leading business process outsourcers in Chile with over 1,700 collaborators. Bright Pattern was selected for its enterprise functionality, out-of-the-box CRM integrations, AI-powered quality management solutions, and the ability to scale up and down from the cloud to support UpCom DTS's clients seasonal demand fluctuations. Due to the pandemic, UpCom DTS needed a cloud…

UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center

Strategic and Technology Partnership Delivers Modern, Digital-First Customer Interactions with a Human-Centric Approach UJET Inc., a leading provider of cloud contact center solutions, and Calabrio, the customer experience intelligence company, announced a strategic and technology partnership enabling support teams to quickly deploy a cloud contact center that delivers efficient, empathetic and consistent customer experiences across every channel. Combining UJET’s modern customer support with Calabrio’s leading workforce…

8×8 Announces Voice for Microsoft Teams

Enterprises Can Now Add a Global Cloud Voice Solution that Is the First to Fully Integrate with Microsoft Teams without Changing the Employee Experience 8x8, Inc., a leading integrated cloud communications platform, launched an enterprise-grade cloud telephony solution for Microsoft Teams environments allowing global organizations to scale and deliver work-from-anywhere communications. 8x8 Voice for Microsoft Teams delivers an enterprise-class and easy-to-administer global voice solution for IT leaders while keeping the…

TTEC Announces Worldwide Availability of Virtual Contact Center Solutions

New offering enables brands and government agencies to deploy contact center operations from anywhere TTEC Holdings, Inc., a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands and government agencies, has today announced the availability of virtual contact center solutions in the Asia Pacific and European regions. TTEC's at-home solutions combines the quality…

Stella Connect Launches CX Connections Slack Community

The CX Connections Community aims to provide all CX and support professionals a place to talk, share insights and experiences, ask questions, inspire each other, and most importantly - connect Stella Connect, a fast-growing, disruptive SaaS provider of Customer Experience and Contact Center quality management solutions, announced today that it has launched its CX Connections Slack Community. Marketing Technology News: SurveyMonkey Ranked No. 2 on G2 Best Software Companies in 2020 CX Connections was initially an…

UJET Unveils Enhancements to Customer Support Platform that Expand Fit and Flexibility within the Contact Center Ecosystem

New Integrations and Functionality Enable Customer Support Teams to Optimize Data Flow, and Drive Greater Value from a Broader Range of Technologies and Systems UJET, Inc., the company that is reimagining customer support with multichannel solutions that fully leverage smartphone technology and intelligent automation, at Customer Contact Week (CCW) in Las Vegas announced the general availability launch of enhancements to the UJET Customer Support Platform. With these latest integrations and enhancements, UJET is expanding…