Reputation

Top Thought Leaders Share Best Practices and Trends Impacting the Marketing and Customer Experience Teams in Today’s Feedback Economy Reputation, the global leader in reputation experience management (RXM), today announced the speakers for Transform‘21 Europe, the premier annual event for digital marketing practitioners interested in learning more about reputation experience management (RXM) and customer experience (CX) strategies and best practices. This year’s European event will be virtual and take place on Tuesday, June…

Reputation, the global leader in reputation experience management, announced that it will be among the first Customer Experience vendors to integrate Messenger’s new Messenger API support for Instagram into its platform. As a close Facebook partner, Reputation participated in Beta to use the updated Messenger API, enabling the addition of Instagram messaging as another data source in its recently-launched Messaging product, which gives clients one central inbox from which to engage with customers across multiple messaging…

For many small businesses, online reputation is an afterthought. They strive to provide great service and take feedback seriously, but they're not keeping up with managing their reputation online. Online reputation is extremely important, as 87% of consumers read reviews online and 52% of consumers won't visit a business that has fewer than four stars. Businesses that have an above-average number of reviews earn 54% more annual revenue than those who don't (Womply). Reputation management is key to upholding a strong…

The 2021 Driving Customer Loyalty report finds one third of consumers considered breaking up with a brand and 65% ended up doing so as a result of poor customer experiences Sitel Group®, a global leader in customer experience (CX) products and solutions, announced today that while most brands recognize the benefits of building customer loyalty, recognizing and acting on the fundamental drivers of customer loyalty can be a complex task that if not done correctly, can lead to damaged reputation and negative perceptions among…

A commissioned study conducted by Forrester Consulting on behalf of Reputation, the global leader in reputation experience management (RXM), found that the majority of marketing and consumer experience (CX) professionals consider customer feedback and unstructured data key to building impactful brand experiences, but many are focused on collecting large amounts of data versus high quality data. Marketing Technology News: Sift Raises $50 Million at a Valuation Over $1 Billion and Expands its Executive Leadership Team to……

Latest Product Aggregates and Funnels Customer Messages From Popular Apps and Services Into a Single Inbox, Building Out Interaction-to-Action Platform Reputation, the global leader in reputation experience management, today introduced its latest product, Messaging. Messaging provides a central inbox that takes in customer messages from a range of popular messaging applications and services, allowing businesses to respond from one centralized location. With Messaging, businesses can engage with customers easier and faster…

The RepTrak Company Releases 2021 Global RepTrak® 100: Harder than Ever Before to Join Ranking, ESG is Key The RepTrak Company™, the world’s leading reputation data and insights company, announces the results of the 2021 Global RepTrak® 100. The report is the world’s most comprehensive reputation study, compiled for the past 11 years using RepTrak’s in-depth analysis and ranking of the top 100 companies worldwide by Reputation Score. Marketing Technology News: Konica Minolta Receives Platinum Elite,…

Powerful Social Listening and Analytics Innovations are a Perfect Match for Robust Reputation Experience Management Platform Reputation, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust social customer experience (CX) software company based in Lehi, Utah. Nuvi’s award-winning social listening and data visualization capabilities are a strong complement to Reputation’s innovative platform built for the next generation of experience management. Marketing Technology…

MediaSonarVantage Empowers Partners to Protect Customer Digital Data and Reputation Media Sonar Technologies, Inc., a Web Intelligence and  Investigation platform, today announced MediaSonarVantage, a global channel program giving Technology Partners, MSSPs and VARs the ability to better protect their client's digital data, reputation and bottom line. MediaSonarVantage is uniquely designed, providing partners with the tools, technology and support to expand coverage of a customer's digital attack surface, increasing…

Reputation, the global leader in reputation experience management, has named Shannon Hernández as the company’s general counsel and corporate secretary. In this role, Hernández will draw on her extensive experience leading in-house teams and serving as a strategic advisor to global software and SaaS companies to oversee all legal areas for Reputation, including strategy, commercial, IP and privacy during a period of rapid growth. Marketing Technology News: Alation Launches New Company Initiatives To Further Support Women In…