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Sparkcentral

New Messenger API for Instagram Allows Brands to Manage Messages Directly from Hootsuite and…

Globe Newswire Jun 3, 2021 0

First-ever Instagram Messenger Integration helps Hootsuite customers scale social customer care Hootsuite, the global leader in social media management, has today announced its integration with the new Messenger API for Instagram after …
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Social Media Platforms

Hootsuite Acquires Leading Digital Customer Engagement Platform, Sparkcentral

MTS Staff Writer Jan 6, 2021 0

Sparkcentral brings advanced customer care conversations to the Hootsuite platform for a unified customer journey Hootsuite announced its acquisition of Sparkcentral, a leading SaaS provider enabling the future of digital customer…
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AI/ML

“Bring Your Own Bot”: Sparkcentral’s AI Virtual Agent Framework for Chatbots…

PRNewswire May 17, 2019 0

Agent Productivity Enhanced in the Digital Contact Center Through Ability to Seamlessly Blend Live and Virtual Contact Center Agents Sparkcentral announced the rollout of its Virtual Agent Framework, a solution complementing the…
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B2B Commerce

Süpersonic Taps Sparkcentral to Provide Super Customer Service on Top Digital Messaging Channels

PRNewswire Mar 26, 2019 0

#1 ISP in South Africa Partners with Industry-Leading Messaging Customer Service Platform to Power Effortless Customer Care and to Support Rapid Subscriber Growth Süpersonic, South Africa’s #1 rated ISP, announced they have selected…
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