Browsing Tag

Speech Recognition

Speech Processing Solutions: Next-generation Workflow Solution With AI-powered Speech Recognition, Now in Australia

Philips Dictation Australia and Nuance expands their partnership with SpeechExec Enterprise 7.0 The new version of the Philips dictation workflow solution for enterprise businesses, SpeechExec Enterprise 7.0 (SEE 7.0) is now available in Australia. The close collaboration between Nuance Communications and Speech Processing Solutions, the company behind Philips dictation solutions, SEE 7.0 offers cloud-based Nuance Dragon Professional speech recognition in addition to the workflow, allowing customers to edit or archive both…

Red Box and Deepgram Partner to Deliver Real-Time Audio Capture and Automatic Speech Recognition

Dedicated voice specialist Red Box and leading automatic speech recognition (ASR) vendor Deepgram announced a partnership that will provide enterprises with open access to and control of high-quality unstructured and structured audio data, and the freedom to leverage that data in any application they choose. Conversa, the new and first truly open, microservices-based enterprise voice platform from Red Box, provides real-time, high quality audio capture. With state-of-the-art, deep learning and customizable speech…

transcosmos Releases “transpeech2.0,” the Latest Version of Its Speech Recognition Solution

Adding "Quality Control Platform" and "AI defender," the solution further improves & enhances customer service quality with its 5 features transcosmos inc. is pleased to announce that the company has released "transpeech2.0," the upgraded version of its speech recognition solution designed for the contact center industry. Equipped with five features, adding newly developed "Quality Control Platform" and "AI defender," transpeech2.0 dramatically streamlines contact center operations and improves customer service quality.…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Chorus.ai (Conversation Intelligence), IPinfo (Data Management Platform), Edmunds (Behavioral Marketing), IPC (Speech Recognition), and Regalix (Sales Enablement). Chorus.ai Launches Most Advanced Outcome-Based Analytics in CI Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth Revenue teams, announced new advanced analytics capabilities in the platform that…

Deepgram Pioneers Novel Training Approach Setting New Standard for AI Companies

Artificial intelligence has made astonishing technological advances in recent years and more companies are turning to AI to improve internal functions and unlock the potential of enterprise datasets. IDC has characterized AI as “inescapable” and estimates that by 2025, at least 90% of new enterprise apps will embed AI. But getting to the right models to effectively power AI is hard - and especially hard for speech. Building a model is tedious, requiring multiple stages of training and refinement, and deep learning expertise…

Speech Processing Joins RingCentral’s Channel Partner Program

Speech Processing Solutions, the market leader in professional dictation and speech-to-text workflows, announced it has joined RingCentral’s award-winning channel partner program as a sub-agent. RingCentral is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. As part of the program, Speech Processing Solutions will exclusively offer RingCentral’s Unified Communications as a Service (UCaaS) solution to customers. In addition, Speech Processing Solutions will offer…

Transform User Experiences With Voice

Onymos Conversation Component Enables Developers to Quickly and Easily Incorporate Voice User Interfaces (VUI) to Provide Mobile and Web Users Voice-Based Interactions People are comfortable with talking to dedicated appliances and devices, and now business and technology leaders want to invite voice-based conversations with their users via web apps and mobile apps. The introduction of Conversation, the latest Component in the Onymos Fabric, combines powerful, best-of-breed Automatic Speech Recognition (ASR), Natural…

Europe Lagging On AI Development, Samsung And IBM Lead In AI Patent Race

Award-winning OxFirst, a specialist in the law and economics of IP, has released research that reveals the hidden secrets behind global patent registrations and information on the economic value of patents in the AI sector. While Samsung, IBM and Tencent dominate with the highest number of patents filed, fierce competition between the US and China overshadows other countries, including the EU. Marketing Technology News: AdTech Partnership: Bonzai Brings Creative Ad Formats to Adobe Advertising Cloud Multiple neural nets,…

Parlance Helps Customers Reduce Call Management Costs and Improve Caller Experiences

Parlance Service now rated "Avaya Compliant" compatible with key Avaya Contact Center solutions Parlance Corporation, a leading provider of speech-driven self-service solutions, announced that its voice-first call routing applications are compliant with key Avaya Contact Center solutions, helping customers significantly reduce call handling costs by lowering call volume to main number operators. Avaya Holdings Corp. is a global leader in solutions that enhance and simplify communications and collaboration. Parlance has…

TechBytes with Al Sporer, Executive VP and General Manager at Anexinet

Hi Al, tell us how you prepare yourself for the disruptive world of technology? That’s a loaded question…can you ever really prepare for the pace of change that happens? I’ve had the opportunity to work in technology my whole career and it is amazing what has and hasn’t changed. I think the best way to prepare is to be open to the fact that everything can and will be done better, faster, cheaper. Once you are open to that, you realize the things you thought were impossible yesterday could be a reality today. From…

Inference Solutions Enables Conversational AI for Cisco’s On-Premise Platforms

Enterprises Using Cisco’s UC and CC Offerings Can Upgrade Their IVRs to Intelligent Virtual Agents Without “Ripping and Replacing” Existing Software and Equipment Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs) for sales and service organizations, launched new solutions that  extend the self-service capabilities of Cisco Unified Communications Manager (UCM), Unified Contact Center Enterprise and Unified Contact Center Express (UCCE/X). Enterprises using these on-premise solutions can now easily…

Using AI for Mobile App Development

The rapid adoption of AI technologies shows that they cater to the needs of businesses. What AI Means for Business Today, Artificial Intelligence and Machine Learning are seen as part of the everyday life of large organizations in various fields. The rapid pace of AI development – achievements in unmanned aerial vehicles, the ability to beat humans at chess and poker, automated customer service and analytical systems – shows that AI is a revolutionary technology designed to change the way people use devices and conduct…

TechBytes with Erin Murphy, Analytics Manager, Marchex

Erin Murphy Analytics Manager, Marchex Call analytics for sales is a powerful tool from a modern context. For companies looking to automate their sales cycle, call analytics and tracking could vastly improve how their sales reps engage with the customers and close more deals. We spoke to Erin Murphy, Analytics Manager at Marchex, to understand how the automotive and travel industries have embraced this emerging technology.Tell us about your role at Marchex and the team/technology you handle. I’m a Data Analytics…

Convince Mozilla About Risks of AI and Drive Home with $225,000

The Skepticism to Benefits of AI in Public Lives Is Bigger Than Their True Value to Businesses Are we slaves to technology, or just their outcomes? Hard to arrive at a conclusion given the dimensions to which technology has crept into our lives.  AI and Machine Learning are the staple topics to discuss for most marketing and sales teams. We know the extent to which AI has proliferated into our businesses, and maybe in our domestic lives too. We work with, we chat, we sleep to, and at times, dream about innovating…

Smartcalls from Voximplant Unveiled with Advanced Speech Recognition Capabilities

Three Times Cheaper Than a Comparable Live Call Center Operator, Smartcalls Allows Companies to Design Flexible Outbound Call Campaigns with No Programming Voximplant, a cloud communications platform built specifically for web and mobile app developers, announced the launch of Smartcalls, an intelligent and customizable web service that enables businesses to create outbound call campaigns with robust voice recognition capabilities. Using Smartcalls, organizations can easily create campaigns and begin placing calls in as…