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-Customer service quality and sustainable customer loyalty will be key focus areas for leaders in 2023 -CRM systems, AI and customer analytics will be the top digital CX investments this year Research commissioned by TELUS…
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Mitto survey finds spending $7 million on a Super Bowl ad may increase overall brand awareness, but is less likely to elicit a response from a consumer; Super Bowl ads resonate better with men than women Mitto, a leading provider of global…
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Research reveals the main drivers of changes in the digital, economic, work and sustainable fields CI&T, a leader in digital for global brands, and Box1824, a strategic consultancy firm that transforms visions of the future in…
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Global survey reveals consumers rate the quality of their chatbot experiences a 6.4/10 Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while…
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Global chief data officers align on increasing investments in data management (68% global average) and cloud (71% global average) Informatica, an enterprise cloud data management leader, released the results of its highly anticipated…
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SysKit Report Highlighting Effects of Digital Transformation on IT Admins and Governance Landscape Released SysKit, a SaaS software company, has published a report on the effects of digital transformation on IT admins and the current…
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D2C brand manufacturers need more sophisticated, future-proof ecommerce platforms to meet the expectations and scale for the next generation of ecommerce customers  Nogin, a leading provider of innovative enterprise-class ecommerce…
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Insights across U.S. and Canada reveal that people who use Quora shift into high gear for EVs and luxury vehicles Quora, the knowledge sharing platform, announces new insights from a survey conducted by Global Web Index (GWI) on the…
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With the massive shift in digital advertising away from people-based targeting, it’s tempting to think back to the days before desktop cookies and mobile IDFA. Somehow, the advertising industry still existed, but was dominated by TV and…
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Return to office presents further data security issues –10 tips to minimize risks More than three quarters (77 per cent) of IT decision makers across the United States and Canada believe their companies are likely to face a data breach…
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Over 50% of respondents revealed taking smaller and simpler trips this season User Testing, a leader in video-based human insight, recently conducted a survey in Singapore, to understand consumer travel trends this holiday season. As COVID…
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Research of 18,340 respondents reveals new opportunity for publishers, developers, and advertisers to collaborate in 2023 to level up creative experiences in high attention in-app gaming segment LoopMe, a leading technology company…
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ebbo, an all-in-one loyalty company helping brands build unforgettable customer experiences, announced that it has been recognized as a notable vendor in The Forrester Loyalty Technology Solutions Landscape, Q4 2022 report. The Forrester…
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Data Privacy, Compliance, and Data Access Control Among Top Challenges Hindering Organizations Ability to Effectively Embrace Data for Analytics Privitar, the leader in data privacy and security, has released the results of a new…
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Challenges with scaling and managing data security and access are causing engineer burnout and impacting business outcomes Immuta announced the findings of its third annual State of Data Engineering Survey, which highlights the top…
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Award recognizes marketing technology leader’s combination of top-tier workplace policies, philosophies and employee experiences Resonate, the leading provider of A.I.-powered consumer data and intelligence,  announced it has been…
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At a time when enterprise retail brands and consumers are uncertain about the economy, Zeta’s record-setting activity levels prove how the efficiency of its marketing platform supports how brands engage and convert high-value audiences…
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Sojern, the leading digital marketing platform built for travel, released the findings of a 2022 survey to discover "How Hotel Brands Are Using First-Party Data to Drive Revenue and Build Stronger Relationships." The study, conducted by …
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Data for computer vision systems becomes out of date within a few months for the majority of organisations Survey finds that quality of data, simplicity, scalability and faster training times are the main strengths of adopting…
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Employees share high satisfaction, inspired by the company’s mission, and feel empowered to innovate Cloudflare, Inc, the security, performance, and reliability company helping to build a better Internet, announced that it has been…
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