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SurveyMonkey

SurveyMonkey Announces Inaugural Virtual Market Research Summit, FastForward Live

SurveyMonkey  is hosting its first ever virtual market research summit, FastForward Live, to explore how curiosity, resilience, and agility will shape the future of market research. The free virtual summit will feature insightful sessions from market research leaders, new product innovations, and industry-specific tracks for the B2B, B2C, and financial services sectors. Marketing Technology News: Strata Introduces Identity Orchestration Platform for Multi-Clouds WHO: The keynote speaker is Joey Zwillinger, Co-CEO and…

GetFeedback from SurveyMonkey Adds New Listening, Analysis, and Automation Features to Simplify Customer Experience

New features capture customer feedback in secure environments like ATMs and leverage AI-powered sentiment analysis to give organizations a 360° view of their customers SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, today announced new product features within its multichannel customer experience (CX) platform, GetFeedback. The powerful new innovations enable customers to collect feedback in even more places like ATMs and high-security websites, and share that…

SurveyMonkey Launches AI-Powered Brand And Industry Tracking Solutions To Provide A More Agile Approach To Market Research

The new solutions empower marketing, research, and financial services professionals to uncover timely insights fast and keep up with the pace of change SurveyMonkey, a leader in agile software solutions for market research, customer experience, and survey feedback, today announced the availability of SurveyMonkey Brand Tracker and SurveyMonkey Industry Tracker, two new solutions that enable brands and financial services firms to continuously monitor shifts in market perception and quickly react to fuel growth. Digital…

SurveyMonkey Debuts Rebrand Of GetFeedback CX Platform

The new GetFeedback website represents SurveyMonkey’s latest phase of investment in an agile approach to CX that’s attracted customers like YETI, Peapack-Gladstone Bank, KLM Royal Dutch Airlines, and Mulberry SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, today revealed the newly rebranded GetFeedback website. Designed with the specific needs of CX leaders in mind, GetFeedback is an agile CX solution that delivers the ease, speed, and efficiency previously…

Operation HOPE Launches Minority Small Business Index In Collaboration With SurveyMonkey

79% of Black aspiring entrepreneurs and small business owners find the odds stacked against them in building their businesses, saying they are much less likely to succeed compared with white entrepreneurs Operation HOPE, America’s largest nonprofit financial inclusion organization, today launched the HOPE Minority Small Business Index in collaboration with SurveyMonkey. The HOPE index is intended to quantify the experiences and hopefulness of Black small business owners and aspiring entrepreneurs. Each question touches on a…

New Survey From SurveyMonkey And AAPI Data Detail Experiences With Racial Discrimination, Hate Crimes, And Harassment

This presentation will focus on survey data collected in the immediate aftermath of the 2021 March Atlanta shootings. They survey asked American residents, including Asian Americans and Pacific Islanders (AAPIs), about experiences with hate crimes, harassment, and bias. The presentation materials are based on responses from a national sample of 16,336 Americans, with an oversample of Asian Americans (n=1831) and Native Hawaiian and Pacific Islanders (n=186). Marketing Technology News: MarTech Interview with Eric Theobald,…

SurveyMonkey Partners with the Eva Longoria Foundation to Empower Latina Entrepreneurs During the COVID-19 Crisis and Beyond

SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, today announced a partnership with the Eva Longoria Foundation (ELF) to provide Latina entrepreneurs free resources to help their businesses succeed. Part of the SurveyMonkey for Good program, the partnership with ELF will provide Latina entrepreneurs access to SurveyMonkey products, and training modules focused on three key topics: survey basics and best practices, market research, and customer loyalty.…

Mulberry Selects SurveyMonkey’s GetFeedback Platform To Power Its Agile Customer Experience Program

SurveyMonkey , a leader in agile software solutions for customer experience, market research, and survey feedback, today announced that Mulberry, a global luxury lifestyle brand, has selected SurveyMonkey’s GetFeedback platform to power its customer experience (CX) program. Compared to service-heavy CX offerings, the GetFeedback platform is a powerful yet easy-to-use agile CX solution that helps organizations set up their CX program within days—not months—to quickly understand and act on customer insights. Leveraging…

Women’s March Global Selects SurveyMonkey Enterprise To Give A Voice To Women Around The World

Fueled by SurveyMonkey’s robust enterprise solution, the nonprofit’s ‘Global Count’ initiative reaches women in over 150 countries to ask about the human rights issues they face in honor of this year’s International Women’s Day and beyond SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, today partners with Women’s March Global, a nonprofit network for advancing women's human rights, to release preliminary findings from its Global Count initiative, which…

SurveyMonkey Announces Executive Change

SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced that Debbie Clifford, chief financial officer, will be leaving the company in March to become the chief financial officer at Autodesk. Zander Lurie, chief executive officer, will serve as interim chief financial officer until a permanent successor is named. SurveyMonkey has initiated a search process for a permanent CFO. Marketing Technology News: Outsell Recognized by Automotive Website Awards for…

SurveyMonkey Expands Return-to-Work Solutions to Empower HR and Business Leaders with Crucial Employee Sentiment Data

Enterprise customers will benefit from the solutions’ agile approach to providing real-time insights on employee needs as they prepare for evolving demands in the new era of work SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced its expanded Return-to-Work solutions to support people leaders as they seek to manage strategic change by understanding and acting on employee needs and sentiment as businesses reopen their doors. Available through…

SurveyMonkey Announces Availability of GetFeedback’s Integration with Salesforce Commerce Cloud

GetFeedback customers can now connect feedback data with Salesforce data to gather and act on insights that improve online customer experiences and drive business results SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced the general availability of a new integration connecting GetFeedback, SurveyMonkey’s multi-channel agile CX platform, with Salesforce Commerce Cloud, available here. Commerce Cloud enables brands to provide personalized experiences…

Carrefour Chooses SurveyMonkey’s CX Solution GetFeedback to Optimize Its Customer Experience at Scale

GetFeedback’s multi-channel agile CX solution will enable the retail giant to effectively leverage customer feedback and improve the online shopping experience for hundreds of millions of customers around the world SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, today announced that Carrefour Group has selected GetFeedback to strengthen its customer experience (CX) program in the countries where it operates across the globe. GetFeedback combines the power of…

SurveyMonkey Announces Integration with ServiceNow to Prepare Organizations for the Future of Work

SurveyMonkey and ServiceNow bring enterprise organizations a smarter way to work by enhancing the overall feedback experience for employees, customers, and IT across digital workflows SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback,  announced a new integration with cloud services and workflow management provider ServiceNow to enable enterprises to seamlessly pair mission-critical feedback data with digital workflows. The integration provides customers with…

Former Oracle Executive Joins SurveyMonkey To Grow Customer Experience Business in EMEA

Based in Dublin, Graham Douglas will help expand the adoption of the company’s multi-channel agile CX solution, the GetFeedback platform SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced former Oracle executive Graham Douglas has joined SurveyMonkey as vice president of CX sales in EMEA. With more than one third of SurveyMonkey’s revenue coming from customers outside of the United States, and a significant portion of that coming from Europe, Douglas…

Ken Ewell Joins SurveyMonkey as Chief Customer Officer

Former Neustar and IBM executive brings award-winning leadership experience to SurveyMonkey and will help solidify the company’s position in the customer experience market SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced Ken Ewell has joined SurveyMonkey as its first chief customer officer. In his role, Ewell will lead and expand SurveyMonkey’s customer success, professional services, and support teams to maximize value for customers and drive growth…

Retail and E-Commerce Brands Enjoy Powerful CX Boost From Getfeedback as SurveyMonkey Announces Expanded Investment in Salesforce Commerce…

Hibbett, Puma, YETI, and more share CX impact stories ahead of the 2020 holiday season SurveyMonkey announces plans to deepen value for e-commerce customers through purpose-built integration with Salesforce Commerce Cloud SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced that Crocs, Deckers, Hibbett, Puma, and YETI are fueling their customer experience (CX) programs with GetFeedback, SurveyMonkey's multi-channel CX platform. With the ability to…

SurveyMonkey Enhances Survey Collaboration Across Organizations with Flexible Team Plans

Teams can now add collaborators to analyze relevant data and act faster, without complexity or high costs SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, today announced the addition of contributor seats to SurveyMonkey Team plans. These new limited-access user accounts provide more flexibility for users who need to analyze and act on survey results and enable customers to pay only for the features individual team members require. Contributor seats make…

SurveyMonkey Teams Up with Zoom to Enhance the Virtual Employee Feedback Experience

Announced as a key launch partner at Zoomtopia, SurveyMonkey continues to help organizations world-wide prepare for the future of work by amplifying individual voices through important feedback SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback,  announced it will team up with Zoom Video Communications, Inc., an industry-leading enterprise unified communications platform, to expand its integration and help organizations improve the virtual employee feedback…

SurveyMonkey Launches GetFeedback Platform

SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, launched its new customer experience (CX) solution, the GetFeedback platform. Announced at SurveyMonkey’s inaugural customer experience event, the CX Impact Summit, the multi-channel offering is an easy-to-deploy, cost-efficient CX solution that helps organizations set up their CX program within days—not months—to quickly understand and act on customer insights. This agile approach to customer experience allows…