Browsing Tag

Telco

Leading Indonesian Telco Selects ForgeRock to Modernize Its Identity Infrastructure

XL Axiata undertakes robust digital transformation initiative to streamline customer-facing systems for 55 million subscribers ForgeRock, the leading provider in digital identity, announced that XL Axiata, a leading mobile telecommunications company in Indonesia has selected the ForgeRock Identity Platform to launch a cloud-based initiative to unify its many customer-facing systems. XL Axiata is a major mobile telecommunications provider across Indonesia and surrounding regions, with more than 55 million subscribers. The…

Bridging the Gap Between Customer Expectations and Reality in Telco, with Conversational AI

This article is co-authored by Sverre P. Jonassen Meeting the expectations of consumers in today’s on-demand world is by no means an easy task. They often have sky-high expectations and expect the brands they interact with to be ready to assist their every need 24/7 with instant, helpful and personalized service. This goes doubly so for the telecommunications industry where reducing customer churn is critical and the small differentiations in products and services make it difficult for inexperienced buyers to spot. This…