Tethr

Companies partner to combine Tethr's research-backed conversation intelligence platform and Challenger's Effortless Experience Capabilities Builder for customer service training. Tethr, the leading AI-powered conversation intelligence platform for listening enterprises, today announced a strategic partnership with Challenger to launch a diagnostic designed to measure agent performance before and during Challenger’s Effortless Experience™ training. The Diagnostic will measure ROI on training programs and help…

The Northridge Group, Inc., an industry leader in contact center and customer experience consulting, and Tethr, the market’s most advanced conversation intelligence platform, announced the formation of a strategic partnership to help companies make better decisions using Voice of the Customer data. By teaming up, both companies are able to integrate deep domain expertise and human-assisted monitoring with AI-powered analytical capabilities, including best of breed audio transcription, to deliver a comprehensive and robust…

Tethr, the leading AI-powered communication intelligence and listening platform for enterprise insight centers has announced the expansion of its board of directors and advisory board with the appointment of veteran telecommunications industry leaders Admiral William Owens as a director and Roy Chestnutt and Martha Bejar as strategic advisors. In addition, long time Tethr advisor and board director Steve Elfman has been appointed to role of non-executive chairman. The combination of these senior executives with Tethr’s…

Strategic Executive Hires to Build on Company Momentum and Propel Product, Research and Marketing Initiatives Tethr, the leading AI-powered communication intelligence platform for enterprise insight centers has announced that industry veterans Matt Dixon and Dean Cruse have joined the company to build out and lead its product and marketing organizations. These leadership team additions come as Tethr has seen significant growth, more than doubling its team since 2017. "Companies are sitting on the largest data set on…

Tethr Raised $15 million In Series-A funding Led By Grotech Ventures With Participation From MissionOG And Strategic Investors Tethr, the conversation intelligence company, has raised $15 million in Series A funding led by Grotech Ventures with participation from MissionOG and a number of strategic investors. This latest round represents the first institutional investment in Tethr’s four-year history after raising seed capital primarily from individual investors. The company will use the funds to build out its team, scale…