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unified communications

Vonage Recognized with a 5-Star Rating in the 2020 CRN Partner Program Guide

Vonage, a global business cloud communications leader, has received a 5-Star rating from CRN, a brand of The Channel Company, in its 2020 Partner Program Guide for the Vonage Partner Network program. The annual guide is the definitive listing of the most rewarding channel partner programs from technology companies that provide products and services through the IT channel. The 5-Star rating is awarded to an elite group of companies that offer solution providers the best of the best in their channel partner programs.…

Fuze Combines Unified Communications and Contact Center Solutions for Enhanced Customer Experiences

Unified platform and comprehensive user interface provides advanced performance and support for optimized contact center interactions Fuze, the leading cloud-based communications provider for the modern global enterprise, today unveiled their fully integrated contact center as a service (CCaaS) solution, embedded within the Fuze unified communications as a service (UCaaS) platform. According to a Forrester Research report, “developing a solid contact center road map in the context of a broader customer experience (CX)…

Audian and Xarios Launch Real-Time Call Analytics

Dimensions provides true picture of customer calls and staff performance for business owners from SME to Enterprise Audian, a software company redefining the telecom industry, announced the availability of Dimensions, the next generation of call analytics, powered by Xarios Technologies, a developer of advanced telephony applications. Integrated into Audian’s Hosted Voice telecom solution for businesses ranging from SME to Enterprise, Dimensions provides cost-effective call logging, innovative real-time call analytics and…

LogMeIn Extends Free Phone and Unified Communication Services

Amidst unprecedented demand across portfolio, company expands complimentary “Emergency Remote Work Kit” offerings with addition of GoToConnect UCC platform LogMeIn, Inc. has expanded its Emergency Remote Work Kit offerings to include GoToConnect, the company’s cloud phone and Unified Communications & Collaboration (UCC) platform, to help K-12 schools make the shift to remote learning.  Aimed at both customers and critical service providers like schools, hospitals and health care companies, municipalities and non-profit…

Broadvoice Strengthens Channel Marketing & Sales Teams

Additions Boost Support for UCaaS Provider's Indirect Sales Partners Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, is boosting its commitment to the channel with the addition of three new regional channel managers, a channel marketing manager and the addition of a partner sales support manager role. Tianna Sheppard, a 20-year telecom sales professional, joins the Broadvoice as Channel Manager – Southeast. Andrew Hernandez, a six-year…

AVANT Communications Deploys 8×8 to Modernize Its Communications and Video Collaboration

Premier Distributor of Next Generation Technologies and 8x8 Master Agent Enhances Their Employee Experience for Mobile and Remote Workforce In the US and UK 8x8, Inc. , a leading integrated cloud communications platform, today announced that AVANT Communications (“AVANT”), a platform for IT decision-making for next generation technologies, has deployed the 8x8 X Series Unified Communications as a Service (UCaaS) solution to help enhance the employee experience for their mobile and remote workforce in the United States and…

Unique Software Development Increases Its Force of Consultants to Help Companies Quickly Adapt to Remote Work During COVID-19 Outbreak

As owners and executives navigate potential business disruption, Unique Software Development offers solutions to support business continuity Unique Software Development LLC, a Digital Innovation Agency, announced that it has significantly scaled its force of consultants experienced in Microsoft's SharePoint and Teams platforms to help support the growing number of small-to-mid-sized businesses that need their employees to work remotely due to the coronavirus pandemic. Marketing Technology News: Xebec Provides Update on…

Vonage Releases Multiple New Free Services to Work, Learn and Get Medical Advice from Anywhere as the Need for Completely Virtual…

Vonage offers include: New business continuity offer enabling seamless remote work; New standalone video collaboration product; New Vonage Instant Alert SMS service to distribute real-time updates on the COVID-19 pandemic from government agencies which Vonage will open source and share worldwide Vonage, a global business cloud communications leader, is releasing several new solutions for organizations that need to operate in remote environments during the COVID-19 health crisis. Vonage's unique and powerful…

Top Tips for Marketers in 2020

Amy Barzdukas, CMO and EVP at Poly, shares the "Tips for Marketers in 2020". Young marketing and sales professionals are likely to benefit from these marketing tips. The business of marketing never stops evolving. It’s just the nature of our business that a new way of doing things is always around the corner: a new way to gather data, a new way to find customers, a new way to get your message out. Occasionally you’ll hear a wistful remark about past eras and how “things were simpler back then.” Every generation looks…

Aragon Research Names LogMeIn Unified Communications & Collaboration Products

LogMeIn, Inc. announced that its portfolio of Unified Communications & Collaboration products has been positioned as a Leader in Aragon Research’s 2020 Web and Video Conferencing Globe. LogMeIn products have been named a Leader in every Web and Video Conferencing report Aragon has released for the past seven years. The report, which examines the web and video conferencing solutions of 19 major providers, is a market evaluation tool that graphically depicts Aragon Research’s assessment of a specific market and its…

Intelisys Strengthens Position as Leader in Unified Communications with Addition of Zoom

Only Master Agent to Deliver Complete End-to-End Solutions, From Cloud to Hardware Through this new relationship, Intelisys partners and ScanSource VARs now have access to Zoom’s video-first unified communications solutions, including Zoom Phone, Zoom Meetings, Zoom Rooms, and Zoom Webinars. The company’s complete video-first unified communications platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference room systems. Intelisys is the industry’s largest master…

OpenText Buys XMedius

Leader in Secure Information Exchange and Unified Communications OpenText, "The Information Company," announced that it has acquired XMedius, a provider of secure information exchange and unified communication solutions.  XMedius brings decades of experience and patented technologies to transform secure and collaborative communication, enabling organizations to move more workloads to the cloud and unlock the information advantage. Marketing Technology News: TEKLYNX Awarded 2020 Stevie® for Historic Customer Service…

Lingo Launches Enhanced Back-Office Capabilities

Recent Customer Care and Service Provisioning Success Has Followed Lingo Communications, LLC, ("Lingo") a leading global Cloud/UC communications and managed service provider dedicated to serving the SMB market, announced today that it completed the roll-out of enhanced back-office systems and capabilities in Q1 2020. Lingo added 15 additional Customer Care staff in its Atmore, AL, Call Center, increasing total staffing in that center to 75. At the same time, Lingo reduced a significant amount of headcount from an…

AVANT Communications and Zoom Partner to Offer Unified Communications Software Solutions Through AVANT’s Network of Trusted Advisors

AVANT will introduce Zoom’s cloud-based video-first unified communications solutions through its subagent community AVANT Communications (“AVANT"), a platform for IT decision-making, announces that it has joined forces with Zoom Video Communications, Inc. to offer the company’s video-first unified communications platform, which aims to bring people together to get more done in a frictionless video environment, through AVANT's network of Trusted Advisors. This partnership significantly expands AVANT’s video-first unified…

Zoom Introduces Referral Partner Program for Master Agents

New Program from Video-First Unified Communications Leader Includes Zoom Phone Referrals Zoom Video Communications, Inc. announced it is expanding its Global Channel Partner Program with the launch of a new Referral Partner Program and partnerships with industry-leading Master Agents AVANT Communications, Intelisys, Pax8, and Telarus. The new partnerships with Master Agents expand Zoom’s Global Channel Partner Program, and the Referral Program marks the first time Zoom’s Channel Partners have an opportunity to take…

SkySwitch Selects Marketopia to Support Telecom Resellers’ Marketing Efforts

Two Tampa Bay Companies Team Up For Growth in Cloud Voice and More Today, two Tampa Bay companies have announced a unique collaboration that will empower local telecom and IT service businesses with the tools needed to compete more effectively against the larger national brands. SkySwitch, the leading channel-exclusive white label Unified Communications as a Service (UCaaS) provider, has selected Marketopia to deliver turnkey marketing programs for its rapidly growing North American network of over 500 cloud voice and…

Ribbon Showcases Extensive Unified Communications Portfolio at Channel Partners Conference & Expo

Market-leading portfolio demonstrates Ribbon’s commitment to helping Channel Partners deliver differentiated service offerings to the enterprise market Ribbon Communications Inc., a global software leader in secure and intelligent cloud communications solutions, announced that it plans to demonstrate its comprehensive solutions set designed for the channel at the Channel Partner Conference & Exhibition, which is being held at The Venetian & Sands Expo from March 9 – 12, 2020 in Las Vegas. On display will be…

Broadvoice Unifies Acquisitions Under New Brand Strategy for New Decade

UCaaS Provider Launches New Website & Renews Promise to Make Every Connection Matter Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP trunking services for businesses, announced the launch of a new corporate brand identity, redesigned logo and website. These changes come at a time of growth and transformation for the company, which is integrating recent acquisitions, expanding its product portfolio, and renewing its commitment to providing the industry’s best service culture…

Mitel Helps Businesses Unleash Productivity with New ‘Continuous Collaboration’ Solution for Work Teams

Drives seamless, real-time collaboration from anywhere on any device to bring together dispersed and global teams All-in-one, virtual meeting and workspace enables seamless transitions between video, chat and voice to deliver truly collaborative team experiences. Leverages the Amazon Web Services global cloud infrastructure to deliver expanded capabilities to Mitel’s unified communications and collaboration portfolio. Taps the power of the cloud to provide “future flexibility” and an onramp to the next generation…

KAR Global Improves Customer Service and Operational Efficiency with Workflow Solution from Five9 and ServiceNow

Automotive remarketing leader improves customer satisfaction, solves customer issues, and avoids business disruptions Five9, Inc., the leading provider of the intelligent cloud contact center, announced that global vehicle remarketing and technology solutions provider, KAR Global, deployed Five9 and ServiceNow to improve customer service and streamline operations. KAR Global’s unique end-to-end platform provides buyers and sellers across the global wholesale used vehicle industry with innovative, technology-driven…