unified communications

AudioCodes , a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, today announced that it has been selected by leading Brazilian communications service provider, Algar Telecom, to deliver Microsoft Teams unified communications and collaboration, including comprehensive Direct Routing voice connectivity, as a managed service. Powered by the AudioCodes Live Cloud for Microsoft Teams managed offering, Algar's hosted Microsoft Teams service enables business…

Based on its recent analysis of the global unified communications (UC) performance management and meeting insights market, Frost & Sullivan recognizes Vyopta with the 2021 Global Customer Value Leadership Award. Vyopta has become a trusted partner for leading organizations worldwide, helping them optimize workplace collaboration by offering a single-pane-of-glass view into UC usage and performance insights. The company has significant UC experience, with a strong global presence strengthened through strategic…

Tech Channel Marketing Pro to Lead Strategies to Help Partners Grow UCaaS Businesses Broadvoice®, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, today announced the addition of technology channel marketing veteran Lauri Martinez as Vice President of Channel Marketing. Broadvoice Names Lauri Martinez as Vice President of Channel Marketing Marketing Technology News: What Software Developers Can Teach Marketing Pros About Becoming More…

GoToConnect announces new bundling with LogMeIn products LastPass, GoToWebinar, GoToAssist, GoToRoom, and contact center offerings plus new features to empower customers to connect from anywhere LogMeIn, Inc., makers of remote and flexible work tools enabling the work-from-anywhere era, has released major updates to its Unified Communications & Collaboration (UCC) product, GoToConnect, including a refreshed mobile experience, updates to its Cloud Contact Center as a Service (CCaaS) solutions, new native integrations…

Amazon and OYO veteran Anil Goel joins as Vice President of Engineering and India General Manager RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions, announced plans to open two new innovation centers in India. The centers, which will be located in Bangalore and Gurgaon, will undertake research and development for RingCentral’s suite of products. This is the latest stage of the company’s global expansion and it expects to hire top…

Company Recognized as a Leader in Both the Enterprise and SMB MarketScapes 8x8, Inc., a leading integrated cloud communications platform, announced it has been named a Leader in the IDC MarketScape: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment (Doc # US47452521, February 2021). 8x8 was specifically recognized in the areas of innovation, offering strategy and implementation. 8x8 was also recognized as a Leader in the 2021 IDC MarketScape: Worldwide UCaaS Service Providers for SMB 2021 Vendor…

Impact and RouteTrust Join Forces to Develop Customer Facing Toll-Free API Impact, the wholesale Carrier division of Lingo Communications, announced the successful rollout of an automated API for toll-free services. Impact and RouteTrust worked together on the development of the API which allows Impact's Carrier customers to acquire, provision, and modify toll-free numbers on the Impact network without requiring human intervention. Impact owns one of the largest Carrier networks in North America and has been adding…

Disruptive Cloud Communications Company Receives Highest User Satisfaction Score Plivo, the cloud communications platform that enables businesses to engage with their customers, is a Leader in the G2 Cloud Communication Platforms Grid® for Winter 2021 and the Momentum Grid® for Cloud Communication Platforms Leader. Plivo received the highest Satisfaction score of any vendor on the Cloud Communication Platforms Grid and exhibits the strongest growth trajectory based on user satisfaction scores, customer adoption, and digital…

Beginning with manufacturing, Fuze launches tailored communications experiences to drive operational efficiency and productivity Fuze, the leading cloud-based communications provider for the modern global enterprise, unveiled a new initiative to deliver tailored solutions for specific verticals. Developed with the knowledge and expertise gained supporting enterprise customers in various industries, these solutions are designed to meet the specific needs and requirements of companies that produce, distribute, or sell…

Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from Krisp (In App Marketing), Nintex (Marketing Automation), PureB2B (B2B Data), Sytel (Unified Communications), to BrainSell (Customer Experience Management). AI-Powered Noise Removal App Krisp Raises $9 Million Series-A Krisp, the AI-powered noise removal app that works with any conferencing, recording and podcasting service, announces a $9 million Series A-1 led by RTP Global, the…

Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, has entered into a definitive agreement to acquire Inteliquent, the largest independent voice communications provider in the United States, for a total cash consideration of USD 1,140 million on a cash and debt-free basis. The acquisition establishes Sinch as the leader in voice connectivity for both enterprises and telecom carriers in the US. The favorable unit economics of a fully owned network allows Sinch to maintain its…

RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced it has ranked first and highest for growth in the 2020 Frost Radar™ UCaaS Market Report from Frost & Sullivan for the second year in a row. Frost Radar is an annual North American hosted IP telephony and UCaaS Radar report, which delivers analysis of 30 providers on their growth and innovation leadership, notable accomplishments in the past year, and prospects for success…

Automated and Two-way SMS/MMS Solution Available Online or Through Indirect and White-label Partners Pidj.co, a nationwide provider of business texting services, announced its official launch and the availability of its flagship messaging, marketing and customer engagement platform, which enables businesses to use their existing business phone numbers to connect with customers instantly via automated and two-way text messages on their mobile devices. Pidj.co is the latest venture for communications industry veterans…

Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from Lingo (Unified Communications), Tencent (Entertainment), Veritone (Native & Programmatic Advertising), Brightcove (Video Platforms), to Concentrix (Customer Experience Management). Lingo Uses Its Own Cloud Contact Center Solution to Enhance Customer Care Lingo Communications (“Lingo”), a leading global Cloud/UC and managed service provider, announced that it recently implemented…

Rapid Adoption of Cloud Contact Center Solution Enabled Lingo to Exceed Expectations Lingo Communications ("Lingo"), a leading global Cloud/UC and managed service provider, announced that it recently implemented its own Cloud Contact Center solution to manage its Customer Care call center. As a result of that implementation, Lingo has improved its Service Level percentage attainment by more than 190%. There is no better way to demonstrate Lingo's commitment to its own Cloud Contact Center solution than to use it to…

Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from VIZIO (Entertainment), Vendasta, Compatio (E-Commerce and Mobile Commerce), Frost & Sullivan (Unified Communications), to KLWTT (Native & Programmatic Advertising). VIZIO and Universal Pictures Home Entertainment Present the Home Entertainment Release of DreamWorks’ THE CROODS: A NEW AGE VIZIO, Inc., announced its partnership with Universal Pictures Home Entertainment for the…

Verizon's ability to deliver multiple related solutions enables cost-effective service delivery, better quality management, and customer convenience Frost & Sullivan has identified Verizon as a Growth and Innovation leader in the Frost Radar™: North American Hosted IP Telephony and UCaaS Market, 2020. As a pioneer in hosted IP telephony, Verizon's customized professional services, robust network capabilities and use of AI and IoT have helped it become a top North American provider in terms of installed users and…

Versature, a leading provider of unified cloud communications solutions to businesses across Canada, announced that it has rebranded its business as net2phone Canada. The fast-growing Canadian subsidiary of net2phone will continue to provide Canadian firms with innovative cloud communications solutions and outstanding service. "Our new name aligns perfectly with our mission," said Jonathon Moody, President and COO of net2phone Canada. "We are focused exclusively on providing our Canadian clients with powerful…

Cloud Communications Provider Recognized for Best Customer Satisfaction Strategy, Best Customer Feedback Strategy and Best Front-Line Customer Service Team of the Year for Technology Industries Broadvoice, an award-winning provider of hosted voice, unified communications (UC), texting and SIP trunking services for businesses, announced today that it received three silver Stevie® Awards for Customer Service in the 15th annual Stevie Awards for Sales & Customer Service. Broadvoice was honored for:…

8x8, Inc., a leading integrated cloud communications platform, announced that Halfords, the UK’s leading retailer of motoring and cycling services and products, has expanded the company’s deployment of the 8x8 integrated cloud contact centre and communications product to further enhance communications and customer experience. As part of the company’s digital transformation efforts to improve efficiency and profitability, Halfords was focused on unifying communications and contact centre operations across their three main…